Findlay Toyota - Service Center

Top notch service. Was kept up to date with the service, was advised of needed work under warranty and all done great. Matt is understanding, friendly and a pleasure to Was kept up to date with the service, was advised of needed work under warranty and all done great. Matt is understanding, friendly and a pleasure to have my truck with. Can’t say enough good things about Matt. More

Great service. Richard Castillo is my advisor-honest, knowledgeable and prompt service. I trust Toyota tfor servicing my vehicle. Mary Richard Castillo is my advisor-honest, knowledgeable and prompt service. I trust Toyota tfor servicing my vehicle. Mary More

Excellent great customer service I would recommend anyone to this dealership a very friendly place nice and and clean it has courtesies rides to this dealership a very friendly place nice and and clean it has courtesies rides More

I had a fantastic experience with Brenden Bush. Facility nice and clean. Wait time was okay. Facility nice and clean. Wait time was okay. More

I have a 2001 TOYOTA CAMRY with 213,000 miles on it. FINDLAY TOYOTA'S EXCELLENT SERVICE DEPARTMENT KEEPS MY CAR RUNNING LIKE A BRAND NEW TOYOTA. FINDLAY'S SERVICE DEPARTMENT RECENTLY COMPLETED MY 213,00 FINDLAY TOYOTA'S EXCELLENT SERVICE DEPARTMENT KEEPS MY CAR RUNNING LIKE A BRAND NEW TOYOTA. FINDLAY'S SERVICE DEPARTMENT RECENTLY COMPLETED MY 213,000 MILE INSPECTION/ MAINTENANCE. I NEED TO EMPHASIZE THAT MY CAR RUNS LIKE A BRAND NEW CAMRY BECAUSE SINCE MY FIRST INSPECTION/MAINTENANCE, I ALWAYS HAVE GOTTEN THE MAINTENANCE AND REPAIRS SUGGESTED BY THE SERVICE DEPARTMENT. THAT'S THE KEY TO KEEPING MY 2001 CAMRY RUNNING LIKE A BRAND NEW TOYOTA CAMRY. More

JP and Michael are fantastic. Took care of everything in a timely manner. Superb customer service, friendly and helpful!! Thanks guys!! Took care of everything in a timely manner. Superb customer service, friendly and helpful!! Thanks guys!! More

FOUR hours for a 10,000 mile check up. They told me on the phone that it should take about an hour when I made the appointment. The service writer told me that it should take me no longe They told me on the phone that it should take about an hour when I made the appointment. The service writer told me that it should take me no longer than 90 minutes. Three hours in, I had to go ask about the status of the car. Service writer told me that it would be at least another hour. Did he come to the waiting area to tell me that it would be late? Did it at least call of text? The answer is "no" to both. During my inquiry about the delay, I was told that I could bring it back another time. I was born at night, but not last night: that's just a way of transferring the responsibility of the dealership to the customer. Not going to fall for that old trick. When I asked to speak to the Service Manager a guy who "claimed" to be the Service Manager told me that there was nothing he could do, and implied that this was MY problem. Found out the next day during a phone call - that was clearly generated from a complaint to Toyota corporate - that the guy I was talking to wasn't a Manager at all, just some xxxxxxx that works there. The whole day could have been salvaged with simple, proper, honest communication. But they chose to do the absolute opposite. I should have made a scene at the place, maybe I would have been treated better. However, I cannot assume that they are going to change anything unless management decides to take the time to do proper training in customer service. I should also mention that they didn't even vacuum the car, when I was supposed to get a free wash. More

Emilio Sepulveda was my service consultant for my first Green Service on my vehicle. He was very courteous and thorough in the explanation of what was done. I arrived on time for my appointment, was immedi Green Service on my vehicle. He was very courteous and thorough in the explanation of what was done. I arrived on time for my appointment, was immediately checked in and waited in the lounge area for a brief period with a cup of delicious coffee. Everyone was very helpful. I definitely would recommend this dealership for purchasing a Toyota vehicle. Respectfully submitted. More

it was ok until the person who drops off my car when everything was done didnt even say a word,,, he just got out of the car didnt even look for the owner just got out and left the car as soon as he par everything was done didnt even say a word,,, he just got out of the car didnt even look for the owner just got out and left the car as soon as he parked... More

I have no complains. They do the job asked of them in a timely manner. The 4Runner is washed when I pick it up. I like that they pay for an Uber pickup and drop off so They do the job asked of them in a timely manner. The 4Runner is washed when I pick it up. I like that they pay for an Uber pickup and drop off so i do not have to spend 3 hours waiting on my vehicle More