Findlay Toyota

I put down a $500 deposit on a 2010 Toyota Tacoma to hold the vehicle for an agreed upon price. 5 days later, the dealer said they had an offer for $1000 more than what I paid and said if I didn't fork out $ the vehicle for an agreed upon price. 5 days later, the dealer said they had an offer for $1000 more than what I paid and said if I didn't fork out $1000 more dollars they were selling it to the other buyer. In other words, the deposit to "hold the car" was a complete lie. I highly recommend the salesman I worked with: Robert Anderson. He fought to get the manager to stick with the original agreement and was overruled. It's too bad he works for unethical management. Despite my recommender of Robert, I would recommend not dealing with this dealer, period. Even if they offer you a better discount, unless you have a purchase agreement signed on the spot, a deposit means nothing to them. Any dealer that doesn't realize that reneging on an agreement with a customer costs way more in the long run than $1000 is a dealer that will not succeed in a marketplace where online customer reviews are more important advertising than any ads they could possibly put out themselves. More

Customer dis-service is more like it. All very friendly until after you've paid for the car, then they are not willing to fess up to their mistakes or even fix them properly. I wouldn't trust them to wash until after you've paid for the car, then they are not willing to fess up to their mistakes or even fix them properly. I wouldn't trust them to wash my car properly (which they also neglected to do after they got it filthy). More

The service department at Findlay Toyota is by far the worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechani worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechanics working those bays. They also have spots for 10 service consultants - but rarely have more than 2 working. Appointments are done terribly. The schedulers will give everyone an appointment between 7am and 9am. There are no afternoon appointments. However, even though you have one of those early morning appointments, the service department just lines up your car to wait until the afternoon before anyone actually services it. The typical appointment is to leave your car for a minimum of half a day and usually to leave the car all day. I have even had oil change appointments where you have to leave your car a half day. It is incredibly annoying because every time you complain to someone at the service department they make it out to be a special circumstance that they are just so overwhelmed that day. Unfortunately, it is like that every time. The prices are higher than any other dealer I have seen. They charge $74 for a standard oil change. The other services are priced outrageously high as well. More

Worst car dealer by far. I went to this dealer to buy a 2007 Prius. I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock. Right fromWorst car dealer by fa 2007 Prius. I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock. Right fromWorst car dealer by far. I went to this dealer to buy a 2007 Prius today. I had already done plenty of research about Prius, models, options, prices, etc. (on kbb.com). I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock, the Sales Manager. Right from the start Brock's behavior is indicative of things to come. He comes by to me, doesn't greet me or say anything. I greet him 'How are you doing?'. He is curt. The whole point of my long wait at the dealership was to find out if I am going to get a trade-in value for my car that was reasonable. That would enable me to go further with my new Prius purchase. I ask him what price did the dealer's appraiser said it's worth to them. He is combative and rude during every minute of this conversation. Instead of telling me what he can offer for the trade-in, he (Brock) asks me what price I had in mind for my trade-in. After several more minutes of conversing with this abrasive guy, I knew I was wasting my time at Finlay Auto dealership. Bottonline -> Findlay dealerships = Worst auto dealer in Las Vegas metro. the start More

One of the worst visits to a car dealership I have ever encountered was at Findlay Toyota in Henderson, Nevada. I was interested in purchasing a new vehicle and wanted to test drive a car. I patiently ap encountered was at Findlay Toyota in Henderson, Nevada. I was interested in purchasing a new vehicle and wanted to test drive a car. I patiently approached three different sales representatives during my visit. All three of them kept making me wait. They seemed to have forgotten about me because I witnessed two of the salesmen that I talked with proceed to help customers that came in after I did. Initially I understood that the dealership was busy. But to be brushed off by three of their staff members was just uncalled for. Being annoyed by the situation, I spoke with a manager to let him know what happened. His first comment was that he is a little busy and will be with me in a moment. That ended it for me right there. Apparently these people are not interested in my business because they are too busy helping others. I was really confused and angered by this. The whole experience was just awful. I left and drove all the way across town to another Toyota dealership. Thankfully they appreciated my visit and I will be purchasing my new car from them. More