Findlay Nissan Henderson - Service Center

Bad service and customer service My 2014 Nissan Sentra sv 30000 miles on it. I took it to service for airbag recall and airbag light was on. Their service person are rude and bad atti My 2014 Nissan Sentra sv 30000 miles on it. I took it to service for airbag recall and airbag light was on. Their service person are rude and bad attitude they won't help me so I told the guy to call your manager they won't even call the manager told me to wait then ask me to leave premises. I went to main office to get manager to talk to me for airbag recall and complaining their service person and manager said can't understand me. My car was under warranty and did not repair airbag recall. If im going to buy a new car it will be different story nice and friendly. They are racist people there. I'm going to sell my 2014 Nissan Sentra. That's my second car I bought from Nissan dealer with warranty. They always declined service if warranty is involved. I will never buy their car. More

I was refused service for being honest. Today I went to Henderson Nissan to do the service on my vehicle which is 2 hours from my home and I was turned away by Mike the Service supervisor be Today I went to Henderson Nissan to do the service on my vehicle which is 2 hours from my home and I was turned away by Mike the Service supervisor because I was being honest in a survey I received that scored 400 points. it's not fare they ask you to fill a survey and when your honest that you get punished .. I'll make sure to let everyone know about my experience and I will write a letter to the CEO of Nissan as well as to ever newspaper I can find, this is not fare! More

Can No Longer Trust the Maintenance Okay, so a little history about me, I presently own 3 Nissans, 2014, 2012, & 2011, I've owned 2 other Nissans (05, 08) previous to the 3 I have now al Okay, so a little history about me, I presently own 3 Nissans, 2014, 2012, & 2011, I've owned 2 other Nissans (05, 08) previous to the 3 I have now all of which I purchased new from the dealer. I have always personally performed all the routine maintainenance on each of my vehicles and so to-date I have not had any issues with any of my vehicles as far as performance since I've owned Nissans so I am quite perplexed as I always followed manufacterer's schedule of maintenance. So after getting a notice in the mail of factory recall concerning R/R the timing chain on my Juke I promptly scheduled with Henderson Nissan to complete the warrantee work, and the was I had just changed my oil and filter (had maybe 400 miles on it) when I took it in. Then two things happened, turns out I waited half-the-day at home for the service dept phone call to come pick my vehicle but instead I get notified that the service department did not have all the necessary parts on-hand to complete the work even though I scheduled the work well in advanced (1 week at least) and since they did not have all the parts on hand they needed to keep my vehicle for an unexpected extra day and the dealership offered me "No" compensation or "No rental" to replace my vehicle, so-a-long-story short I went back the next day midday, the warrantee work was completed without cost to me and I drove off, now fast forward 4 months and now it's time to change my oil and filter ... so I elevate my vehicles front and first thing I notice is a Nissan OEM oil filter, so automatically I know the service dept changed my oil bc I don't use OEM parts for oil changes on any of my vehicles, so then I complete the oil change which I noted my oil's color was unusually dark (almost like cherry juice) and it's never been that dark even after 3500 miles, so then as I watched it drain my oil pan almost over flowed and I really began to wonder wth was going on. So as it stands I have deduced that upon completing the warrantee work the service dept mechanic put almost 5.2 qts in my Juke and it's only suppose to be maxed at 4.75 qts, then I noted the oil filter's OEM number and it turned out to be the wrong OEM Nissan filter that was put on my car ... so right now I am concerned about potentially compression damage that might have been caused and the potential for crankcase leaks AND now I can't trust this Nissan Dealer's Mechanical service--oh what to do, what will I do now? Now I am considering no longer purchasing another Nissan as this would be the year I was to replace my 2011. More

Terrible service. They still have not resolved the insurance Extremely problematic. We carried Nissan insurance on our vehicle. We were on a vacation from Minnesota and needed car repair that was supposed to be Extremely problematic. We carried Nissan insurance on our vehicle. We were on a vacation from Minnesota and needed car repair that was supposed to be covered by Nissan insurance. Not helpful at all. More

Henderson Nissan was the only place I'd had my car serviced for the last 2 1/2 years. Brought my car in with a problem that had developed about a year ago shortly after an oil change at this dealer serviced for the last 2 1/2 years. Brought my car in with a problem that had developed about a year ago shortly after an oil change at this dealership, smoke coming from the engine compartment, and a foul smell coming through the vent when it's set for fresh air. Their recommendation was: Replace valve cover gasket/PCV valve hose Oil pan reseal Transmission side seal Right axle seal Cost: $1,330 Was told the first three items were causing the smoke. Drove the car home to think about this for a week and talk to coworkers knowledgeable about cars. Was told the only thing that could cause smoke was oil leaking through the valve cover gasket. I opened the hood and decided to check the screws holding the valve cover in place. They were all loose, so loose I could remove them with my fingers. I can only speculate how that happened, valve cover screws don't loosen themselves. Spent 30 seconds tightening them. Problem solved, no more smoke, no more smell. At the very best, one can conclude that their mechanics are incompetent to miss such a simple fix, but we know that isn't the case. I'm pretty sure their mechanics know how to fix cars. But auto repair shops don't make lots of money tightening screws, they make lots of money on repairs, whether necessary or otherwise. More