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Findlay Nissan Henderson - Service Center

Henderson, NV

4.7
3,830 Reviews

3,830 Reviews of Findlay Nissan Henderson - Service Center

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November 21, 2020

Great customer service always! Fabian was wonderful. Very nice and helpful! He kept me in the loop the entire time and explained everything to me! More

by SHORETEE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
November 21, 2020

The customer service was great. Got me in and out quickly. They emailed me a discounted price for the service and gave me that price with no problem. Thanks for the continued great service. More

by CINDYSUTON53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
November 21, 2020

Went in to get my visor replaced and they did a great job. Fabian even got the mechanic to replace the battery since it was getting weak. I really appreciated it because my warranty is set to expire in D More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
November 21, 2020

I arrived at 9:00 a.m. and I left at 11:30 a.m. I only got two tires replaced and a four wheel alignment I thought the price was okay the service was great but it just took a little bit longer than I thin More

by mojomedicrn
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
November 21, 2020

This dealership has always done good work on my car but last time I had 3 services that needed to be done and cost me over $300. Pricing is ridiculously high. More

by NEWSFROMSUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
November 21, 2020

I love the customer service from service department. Everyone is helpful and treat their customers well. Thank you everyone in service department and taking well care of us. More

by MR.SUSHILKAKSHYAPATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
November 20, 2020

It’s usually fine coming in to the service center but this time my service rep Ruben was unfriendly and cold. Not even a hello when I pulled up, just a “how can I help you” . From there it was silence More

by cristinab514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service rep was Ruben
Dec 02, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and share a little about your experience. We're sorry to hear your service advisor wasn't as warm as you were used to and that you still had to wait even with an appointment. While it is no excuse and we will address this matter internally to ensure it doesn't happen again, we are still currently dealing with understaffing as a result of COVID limitations as well as everyone's own personal struggles during this difficult time. We hope to show you that the experience you had was not an accurate reflection of how we strive to treat our customers, and we do hope to bring the positivity back into your experience when with us in the future! Thank you for taking the time to read this and we hope to see you again soon, stay safe!

November 19, 2020

I'm feel very confident with the service and the people working the reason that I always come back, special with my services advisor Ruben flores More

by OBANDOPEDRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben flores services advisor
November 19, 2020

Chris is my tech. He always gets me in and out as fast as possible. I trust him on everything he tells me. I've been coming to Nissan for many years. More

by ENNEB23
Recommend Dealer
Yes
Employees Worked With
Chris
November 19, 2020

Top notch, I recommend Henderson Nissan, I've never had any problems with Nissan. This is the only dealership that I've never had any problems, they are the best.thank you Nissan. More

by ANTHONYWALLACE1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service manager this guy is the best, Saul Garcia
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