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Findlay Nissan Henderson

Henderson, NV

Overview
Employees
Reviews
Vehicles
4.7
4,561 Reviews
The team at Findlay Nissan Henderson would like to welcome you to our dealership in Henderson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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295 Auto Mall Dr

Henderson, NV

89014

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Showing 4,561 reviews

November 20, 2020

It’s usually fine coming in to the service center but this time my service rep Ruben was unfriendly and cold. Not even a hello when I pulled up, just a “how can I help you” . From there it was silence More

by cristinab514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service rep was Ruben
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Dec 02, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and share a little about your experience. We're sorry to hear your service advisor wasn't as warm as you were used to and that you still had to wait even with an appointment. While it is no excuse and we will address this matter internally to ensure it doesn't happen again, we are still currently dealing with understaffing as a result of COVID limitations as well as everyone's own personal struggles during this difficult time. We hope to show you that the experience you had was not an accurate reflection of how we strive to treat our customers, and we do hope to bring the positivity back into your experience when with us in the future! Thank you for taking the time to read this and we hope to see you again soon, stay safe!

November 20, 2020

Kevin Aviles was very helpful as was Sandar. Sandar was very energetic and extremely courteous. I have purchased many Nissans from Henderson Nissan and always recommend them. More

by Latietz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandar, Kevin Aviles
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November 19, 2020

I am going through the experience from xxxx on financing when I have perfect credit with some credit union I have never heard of and some other credit agency I have never heard of. I am done with Henderson More

by USMCWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Dec 02, 2020 -

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. If it's not too much trouble, would you mind contacting me directly? I would very much like to get some additional details regarding your experience so I can better understand what exactly happened and try to remedy it to our best ability. I can be reached either via email at hendersonnissanofnevada@gmail or by calling our main line at 725-696-9440 and dialing extension 5820 or just ask for John the Executive Manager. Thanks for your time and I hope to hear from you.

Dec 03, 2020 -

USMCWILSON responded

The actual issue was not with Brandon but rather one of the men working the show room office where the sales people take the deals for approval. While discussing my deal with Brandon a man who I do not know came over laid a paper on the table made a statement we had been there for an hour and then said here are your options in a sarcastic manor. I didn't know I was on a time limit to make a deal and considering there were few if any other customers in the showroom I don't think the comment was a professional way to handle a customer. Then the finance person got involved and came up with a deal using some credit union I have never heard of which turned out to be a disaster. Days later the credit union rep told me I needed to call some third party agency and pull my credit report for them so they could certify my loan with the credit union. I have been buying vehicles for a very long time I have never seen such nonsense in my life. All in all I was very upset with the process of purchasing my lease vehicle which I thought would be a no brainer sense I have had the SUV for 2 years with absolutely no issues making my payments on time , and servicing the vehicle at Henderson Nissan per Nissan guidelines. I might add the service department has been terrific. No issue what so ever. And I will continue to use them since I have a new maintenance contract on my vehicle. As for sales never again ! Maybe I took to much for granted but when Brandon called me about terminating the lease early to buy a new vehicle I told him I wanted to purchase the one I have. My wife and I love the vehicle. I would have thought he would have had it all lined out when I showed up having made an appointment so we would have a proposal waiting. But it didn't happen that way.

November 19, 2020

Top notch, I recommend Henderson Nissan, I've never had any problems with Nissan. This is the only dealership that I've never had any problems, they are the best.thank you Nissan. More

by ANTHONYWALLACE1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service manager this guy is the best, Saul Garcia
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November 19, 2020

I'm feel very confident with the service and the people working the reason that I always come back, special with my services advisor Ruben flores More

by OBANDOPEDRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben flores services advisor
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November 19, 2020

Chris is my tech. He always gets me in and out as fast as possible. I trust him on everything he tells me. I've been coming to Nissan for many years. More

by ENNEB23
Recommend Dealer
Yes
Employees Worked With
Chris
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November 19, 2020

They are always nice, and quick. I always go here for my auto service. The li by is always clean and they practice social distancing. More

by THOMASV212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
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November 18, 2020

Friendly 5 star service by everyone in the service department especially Debbie who helped out with everything that was needed. She knew exactly what the problem was before the car even went back to s More

by TODD671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie service advisor
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November 18, 2020

Very good price for the work which was completed. I was very satisfied with all aspects of my visit. I will definitely continue to have service with you. More

by Gmblore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
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November 18, 2020

Great location and service. I always work with Fabian. Great guy to work with and appreciate all that he does. Its a very professional staff and I've always been treated well here. More

by SAVAGEF7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian in Service
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