Findlay Nissan Henderson

Gone downhill Been coming here 15 years but lately just horirble advisor service! Last week was quoted a certain amount only to come pick it up it was more than dou Been coming here 15 years but lately just horirble advisor service! Last week was quoted a certain amount only to come pick it up it was more than double for the same service without telling me. Been called a liar and technician ripped off the plastidip on my wheels, again, without knowledge or consent. Never even told me what they did. A month ago I went in to have safety-related issues fixed, picked it up only to find out they NEVER fixed it in the first place, They just let me drive off. Needless to say, and never come back. I am a Nissan owner now a part of the Findlay Toyota family down the street. Good luck. More

Extremely Rude & Mean team! Be forewarned dealing with their team especially Wayne (Sales Manager) & Straton (Finance). They used tactics/harassment like bullying, racism, extre Be forewarned dealing with their team especially Wayne (Sales Manager) & Straton (Finance). They used tactics/harassment like bullying, racism, extremely rudeness and very mean attitude! More

Servuce Dept very good, sales and finance depts not good We have purchased 4 vehicles from Henderson Nissan. The finance guy who sold us a worthless third party warranty from Xzilon is no longer working at We have purchased 4 vehicles from Henderson Nissan. The finance guy who sold us a worthless third party warranty from Xzilon is no longer working at Henderson Nissan nor is our salesman. We relied on Henderson Nissans previous up front policy which is no longer in effect. They outright lied and mislead us when describing how this warranty works. Xzilon will do anything to avoid fixing your vehicle. They went over the extended warranty policy but NEVER mentioned all the exclusions that are not covered. We will never purchase a vehicle again from this dealership. The current sales manager, Randy, couldn't help us, and the finance manager is pretty much worthless in the after purchase problem area. I must point out ,Mike Foote, Service Manager is very helpful and courteous on the few times we had a problem. Shane, our service writer is also very helpful. More

Tire replacement. Great service. Oscar in service had great follow through skills. I’m new to Vegas always had a service mgr in El Cajon ( Andy Fisher) and now I feel l Great service. Oscar in service had great follow through skills. I’m new to Vegas always had a service mgr in El Cajon ( Andy Fisher) and now I feel like I can count on Henderson Nissan and Oscar. Had a less than great experience at auto nation and I am very glad I landed here. More

VERY Dishonest and Deceitful tactics I don't like to leave negative reviews. I believe that, sometimes people have bad days and they deserve a second chance. This is not one of those situ I don't like to leave negative reviews. I believe that, sometimes people have bad days and they deserve a second chance. This is not one of those situations. I went there and talked with Chris. I really liked Chris, it seemed like he really want to help me. The problem came when I sat down to talk about the finances. He brought his boss, I think his name was Randy. He is extremely dishonest and flat out lied to me. I felt like he was trying to take advantage of me. I don't know how a reputable company could employ someone like that. They do a lot of shady tactics. They asked for my key to my car so they can get it looked at for trade in value. I sat by the window where my car was parked, no one ever looked at it. They kept my key while talking about finances, and when i got to the point where I wanted to leave, they wouldn't give me my key back. I asked at least 6 or 7 times before they gave it back (maybe more, I was kinda angry at that point). I would never recommend this place to anyone. It was not credit rating or financing that prevented the sale (After I left, I went to a neighboring dealer and bought a car). It was deceitful sales tactics that left me feeling like I was being scammed or taken advantage of. I will expand on these deceitful tactics that your employees are using. I was looking at a Sentra that cost about $19,500. I only discussed the car with Chris. We NEVER talked about any other additional products or services. I was concerned with my credit rating, after going through a tough divorce, I fell behind on some bills, but I am at a better point in my life and expected a higher interest rate. I just wasn't sure how high the interest rate would be. When we sat down to discuss the numbers, Randy told me it would be $535 a month with a $2500 deposit. Simple math will tell anyone with common sense that something isn't right. $535 x 72 months is $38,520 plus the $2500 is $41,020. There is no way I was getting a loan with 100% interest rate so that means that about $8,000 to $10,000 of additional products and services added on WITHOUT MY CONSENT AND WITHOUT MY KNOWLEDGE! I don't know what they were trying to added on, but I don't play games and I don't like the dishonest tactics so I wasn't going to try to find out, I just wanted to leave. For reference, the car I bought was about the same price, but it is costing me almost $200 LESS per month then Sentra they tried to sell me for $535 a month. Yes, they were definitely doing some kind of shady business. I would advise everyone to AVOID THIS DEALERSHIP! More

Poor customer service Poor management Managers are all about making money and not caring for the customers Management let sales people are lazy and always luring people i Poor management Managers are all about making money and not caring for the customers Management let sales people are lazy and always luring people in a shady deal that benefits them Always low balling people trade in More