Findlay Nissan Henderson

August 12 i had my Nissan Frontier Desert Runner Serviced at Henderson Nissan. Service seems great but questions on the charges. I had paid for a 3 oil change special program previously. Also Serviced at Henderson Nissan. Service seems great but questions on the charges. I had paid for a 3 oil change special program previously. Also asked for the required maintenance required for the 25 K schedule but did not receive a copy of same. Service writer gave me a mixed up estimate and never went over the final charges or the 18 point inspection results after service was completed. Very disappointed in service follow up or explanation of the final bill. Prior service at Henderson Nissan was great this one really was below satisfactory. Return visit is unlikely...but came highly recommended by my neighbor! Thank you! Ray Case More

The service dealer, Ruben, was very friendly, informative, reliable and most importantly made me feel I was going to be safe with the car service. informative, reliable and most importantly made me feel I was going to be safe with the car service. More

I got the exact car I wanted with a great interest rate and even better service. My sales agent, Al, was kind and professional the whole time. The sales managers were friendly and all cared enough to tha and even better service. My sales agent, Al, was kind and professional the whole time. The sales managers were friendly and all cared enough to thank me for making the purchase even though they had a lot of other customers at the time. Lastly, finance was easy and fast thanks to Kevin. Thank you Henderson Nissan. More

Fabian helped us tremendously and did a great job in satisfying any customers! Nissan should commend him for a job well done! He should be cloned! satisfying any customers! Nissan should commend him for a job well done! He should be cloned! More

I needed an oil change on my 2020 Rogue SV but didn't have an appointment. Fabian got me in and out in under an hour and a half. Will only bring my Rogue here from now on. Thank you Fabian have an appointment. Fabian got me in and out in under an hour and a half. Will only bring my Rogue here from now on. Thank you Fabian More

What made the car buying experiance at Henderson Nissan great was the salesman, Mr. Lee Bueno. Gave it to us straight and made us a great deal. Left the dealership feeling good about our new car. definitel great was the salesman, Mr. Lee Bueno. Gave it to us straight and made us a great deal. Left the dealership feeling good about our new car. definitely will go back in the future for a new car. More

Awful! Awful! Awful! I got yelled at by one of the service advisors. He told me to “take my car and shove it up my xxx!” service advisors. He told me to “take my car and shove it up my xxx!” More

DISRESPECTFUL DEALERSHIP BUYER BEWARE! If you want to be treated substandard & be dehumanized by very unprofessional people, then go to this place. This is by far the WORSE de BUYER BEWARE! If you want to be treated substandard & be dehumanized by very unprofessional people, then go to this place. This is by far the WORSE dealership I have ever been to. There customer service is TERRIBLE. The give you the run around if you don’t have a perfect credit score. They don’t even call you back. I have been trying to buy a vehicle from them for at least a week with only ONE returned call only after I wrote a negative review (PROOF IN THE COMMENTS). They called me back & said we’ll give you $2000 off if you remove the review. I decided to do that and gave them another chance. They ran my credit at least 10 TIMES (PROOF IN THE COMMENTS). They lowered my score by 21 points on purpose. Even after they did that, THEY DID NOT GIVE ME A CALL BACK ABOUT THE OUTCOME. I called numerous times (PROOF IN THE COMMENTS) and Joe the Sales Manager never called me back. I even asked for the General Manager (GM), but they declined to transfer me. Their front service associates Eric & Jaime will hang up on you when they say they will transfer you. Their Finance Manger John Mulotti even says that they will call you back, but they never did. My original Sales Associate CESAR still until this day have not heard from him. The other Sales Manager Cody has not called me yet. The other Sales Manager Rod will hang up on you if you call about a problem. The only way to get a car from this dealership is by having perfect credit. If you are a person like me like many others who has been hit by this pandemic which has lowered your score, then be ready to be at their mercy to get a vehicle. Joe the Sales Manager said I have Sub-Par Credit. He even said I remember when I used to have bad credit. People with sub-par credit are not welcomed at this dealership. GOD FORBID that you have a complaint because all you are going to get is hang-ups and be disrespected. They don’t care about their customers. I have included the original review below and proof of everything I stated in the comments section. BTW on the first review when they responded, they said the GM would notify me and GUESS WHAT! Yeah you guessed it, he DID NOT CAL ME. I WILL NOT BE DISRESPECTED AGAIN. Do yourself a favor and respect yourself by not going to this dealership. They will ruin your day. ORIGINAL REVIEW BELOW! I had an appointment on Wednesday. I went in and they ran credit, but they sent me home after 2 hours and said they would call me, but I have not spoken with anyone yet. No one called me back and it has left me frustrated. I feel like I was neglected. I gave them three days and the benefit of the doubt, but no one ever did callback. I called on Friday and spoke to someone to about not receiving a call back. The finance manager said that I would get a call back 2 mins after I hang up, but no one ever did. My salesman was Cesar and I also was working with Joe the sales manager, but I haven't heard from them. This makes me feel like I'm not a customer and it has left a bad taste in my mouth. I was going to write a letter to the general manager, but no one can give me that info. The dealership gave me no respect and no callback. When someone gives you their word, they should keep it. I lost trust in the dealership because I was treated unfair. Thank you for hearing me out. More

EditAfter an 8 hour day I had to spend at Henderson Edit After an 8 hour day I had to spend at Henderson Nissan, This was the worst experience I have ever had and I have purchased many cars in my lifet Edit After an 8 hour day I had to spend at Henderson Nissan, This was the worst experience I have ever had and I have purchased many cars in my lifetime. They raked me over the coals, completely screwed me over and spoke to me like I’m an idiot! The finance manager was NOT friendly, didn’t explain anything, said he gave me my paperwork on a thumb drive and never did. So they all said he gave me my paperwork even though they were not in the room with us. But lied to everyone to cover his butt. I’m from out of state and they sent the paperwork for my registration 5 hours away from where I live when I showed them online where to send it. It took me a month to find where my paperwork went with no help from Henderson Nissan and me having to call them dozens of times. I had to call every single DMV in my state over and over again For 4 weeks to find it because no one at Henderson Nissan could tell me where they sent the paperwork. They are so nice when you walk in and then when you sign they ignore you and become different people. They left me sitting there for HOURS literally to see the finance manager. It was absolutely a horrible experience. Disgusting people! More