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Findlay Nissan Henderson

Henderson, NV

Overview
Reviews
Vehicles
4.7
4,433 Reviews
Call Dealership (702) 558-5800
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295 Auto Mall Dr

Henderson, NV

89014

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Showing 4,433 reviews

October 14, 2020

Once again guys/gals, AWSOME! Thank you Debbie (Service Dept) and the knowledgeable technicians who managed to resolve my car issue. A job well done! More

by Cramones65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie V. and Mechanics
Report | Print
October 13, 2020

I have purchased or leased several vehicles from this dealership. Recommend the vehicles and the personnel highly. But The best part of dealing with these people is the service department which is first More

by Howie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
Report | Print
October 10, 2020

Very Clean and people friendly, Customer acknowledged quickly, answered all my questions. Nice customer lounge area, but was unable to connect with their in-house WiFi! More

by ladyatp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Perez
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Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and share a little about your experience! I also want to thank you for bringing your Wi-Fi issues to my attention. I will absolutely have that looked into to ensure that it's not a problem for you or anyone else in the future!

October 09, 2020

Salvatore Napoli was very friendly and such an incredible help. Definitely going back. Give that man a raise! Just because of him, I’m going back to buy a car More

by saltorres11495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Napoli
Report | Print
October 08, 2020

Great service department. Always friendly and knowledgeable staff. They always go above and beyond to make sure my car is taken care of. They also have. A Very nice waiting area. More

by Sher1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Avalos
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October 04, 2020

It was nice having Eric Cassuci as an agent, we waited too long but it was worth it I’m satisfied with my car. Also promised me with a full tank gas next time I visit the dealership and I will definitely More

by HenedineBaltazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Casucci
Report | Print
Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for sharing the details of your experience with Eric. I am sorry to hear about your wait time being too long, I'll look into that stage of the sales process going forward, to try and make it more expedient for our customers. I appreciate you bringing that to our attention!

September 29, 2020

The services it was great like always. Thanks so much to Sal Napoli for great costumer services to advise me about services and the great deals that Nissan Henderson have!!!! More

by fjvalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Napoli
Report | Print
September 25, 2020

The vehicle service has gone down and the quality of techs seems to do a half xxx job. Had oil changed twice and this would be the second time mistake. Oil leaked and they said they replaced the washer More

by denbej70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Schneider
Report | Print
Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to share about your experience and for bringing the issues you were having to our attention. I am sorry for what you experienced and that it's taken until now to respond to you. We recently underwent several large management changes and had difficulty accessing DealerRater in the previous month. While this is absolutely no excuse I did not want you to think this isn't important to us because it very much is. Unfortunately, I am unable to pull up any info regarding your visits without the necessary details. If alright with you, I would very much like to know more about your experience whenever you found it convenient. I can be contacted directly either at HendersonNissanofNevada@gmail.com or by calling (702) 945-0499 Ext.5820 or ask for John the Executive Manager. I appreciate your time and hope to hear from you.

September 24, 2020

This was the best experience I’ve ever had with a dealership. We went in to buy a Rouge and got a better deal than I could have imagined. Thanks to Steve Rachi for his genuine customer service. I rec More

by BitCoinGuyLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rachi
Report | Print
Sep 24, 2020 -

Findlay Nissan Henderson responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.

September 24, 2020

Promised for oil and filter changed waiting time 1 hr 40 mins. It took 2 hr and 40 mins. Paid bill and went outside for pick up my vehicle to find out my car wasn’t ready yet have to wait another 5-10 mins. More

by Omeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Sep 24, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for providing some details about your time with us and making us aware of the issues you experienced. I'd like to apologize for both the delays and also for the inadequate response you originally received. We have been working hard in the last month to keep up with increasing service traffic while still being short-staffed, but nonetheless, we agree that it should've been done quicker. 1hr and 40 min for an oil change is already too long and 2hr and 40 min is totally unacceptable no matter how busy we are. We've since addressed this issue and hope that we can have the opportunity to restore your confidence in us. If you'd like to contact me directly to book your next service appointment, to put you in touch with our Service Manager, or for any questions or comments, I can be reached directly at HendersonNissanofNevada@gmail.com, or by calling (702) 945-0499 Ext. 5820 (or ask for John the Executive Manager). I appreciate you taking the time to read this and I hope to hear from you.

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