Findlay Nissan Henderson

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and for letting us know a little bit about your time with us as well. We're happy to hear both Mike and Ruben were able to accommodate you, but would like to help you get the warranty info you still need. If you wouldn't mind reaching out to me directly with some of your info I would be happy to look into it for you. I can be contacted either via email at hendersonnissanofnevada@gmail.com or by calling the dealership mainline and asking for John the Executive Manager. If I am not at the phone when you call just leave a message and I will get back to you promptly. Thanks for your time and I look forward to hearing from you.

RATPACKCP responded

My ex-husband purchased the car for me at this location 3 years ago. He also purchased the extended warranty. I think it was $2500. Every time I call or ask what is included, everyone there says "I don't know." I was surprised that I had a $100 deductible on the repair...so I tried to inquire further. Someone (I think) named Rick? said he would email it to me. He didn't;t like my attitude so he hung up the phone. I was pretty upset when I called..but tried to explain. It had been several tries to find out what was wrong with the car. Also, the person who sold Nick Perrone (ex husband) said he could transfer the contract to me when I moved to Las Vegas a few weeks later. Everything is still in Nick's name. We paid several hundred to the Motor Vehicle dept to straighten THAT mess out. And after 3 years of telling Henderson Nissan that everything SHOULD be in my name by now....they NOW tell me it can't be done. Nick did this as a gift and didn't expect to be tied to it forever. He has purchased at least 5 Nissan vehicles at this spot in less than 20 years for my daughter, me and himself. Until now they have been good experiences. We won't be buying another Nissan. My 3 year old car runs like it's 15years old....and its the first one kept in my garage, loved and cared for. BUT THANKS to Mike the Manager. He took the car personally after the first few visits, and the car does run a bit better. He made me feel important. Reuben was very kind also. He tried...but he goes by what the service people say. Mike finally ran diagnostics on it. This should have been done the first time. I live quite far from there. Thanks for your reply.Catherine Perrone 407-721-8533

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and share a bit about your experience as well too! We also thank you for your commentary about the warranties in Finance and will be sure to mention it in our next meeting coming up. If you need anything or have any additional questions or concerns, please don't hesitate to reach out. Thanks again and hope to see you again soon!

Findlay Nissan Henderson responded

Thank you so much for taking the time to leave us a review and share a bit about your experience as well. We appreciate it when these things are brought to our attention so they can be looked into fully. I apologize for the experience you had and for the difficult circumstances that came after as well too. I understand your frustration and would like you to know our upper management has been informed and appropriate steps are being taken to ensure this never happens to you or anyone else again. It's not at all how we strive to treat our customers and was far from the experience you deserved. Thank you for taking the time to read this and I hope we can change your perception of us in the near future.