Findlay Mazda

Overall: Wonderful dealership and staff that go above and beyond, from before the sale to after the financial dust settles from a trade payoff. Pros: Khazmir and Chelsea were the faces who became ubiquito beyond, from before the sale to after the financial dust settles from a trade payoff. Pros: Khazmir and Chelsea were the faces who became ubiquitous with the sales experience. Both were attentive, courteous, and just all around wonderful. They did their jobs well without being pushy. I can imagine that they would be great for first time buyers too, given how congenial they were. I would be happy to have them as my sales and finance team again. Khazmir was really kind and offered to help us with the vehicle setup, but we didn't need the support just because we are pretty familiar with the Mazda system. The dealership has amazing coffee while you wait too! Cons: The connectivity between Mazda Financial and dealer networks makes things a little frustrating. As a return Mazda driver moving from one lease to another, corporate Mazda Financial shared notes with my local dealer (Findlay) and within seconds my phone rang (I asked to be emailed). "We see you're looking for a..." No, I wasn't looking for anything. I did end up leasing a vehicle that day because I was sold a great deal and the time was right. The rub is that the communication is a little convoluted from step to step, but that's to be expected nowadays. We didn't know what to do with the registration paper that we received about a week after the transaction, but Michelle the scheduling coordinator helped us out with that. (Also, while there were no hidden fees, we were not aware that the consequential registration fee was going to be the cost of a right arm LOL.) Other considerations: Not really a Con, but worth pointing out, is that the vehicle wasn't presented well for delivery. The windows were dirty and marked up from decals still, and the interior was a little dusty with random fuzzies and dust on the dashboard and surfaces, and plastic remnants in the door storage. Kind of took the fun out of the "I just got a new car!" feeling. We also found two interior stickers that weren't taken off. (At least we know it was new LOL.) Bottom line: We plan to return to Findlay to purchase our second vehicle. More

I found the experience rather frustrating. My situation was a bit unusual but clearly not uncommon. As an out of state license holder, I am required to register my car in person with the Nev My situation was a bit unusual but clearly not uncommon. As an out of state license holder, I am required to register my car in person with the Nevada DMV. The earliest appointment that I could get was two months out. The temporary driver sticker is only good for one month, so I was in a bind. Only when I told them that I wanted out of the deal did they offer a solution. I never ended up using their solution as I discovered that I could go to AAA and register directly through them. I’m surprised that Findlay never told me about this service as it was so much easier and efficient. Another problem was that they gave me the new vehicle without doing a pre delivery inspection! I had no windshield washer fluid, the tires were inflated to 49psi, and who knows what else! They did give me a good price on my trade in, but that was about it. More

Findlay Mazda is the greatest! ! Everyone is so helpful, knowledgeable and on top of their game. ! Everyone is so helpful, knowledgeable and on top of their game. More

Bought a new 2025 Mazda CX-5 The sales and finance staff are all very competent, friendly, and have great interpersonal skills. Working withe them is a pleasure because they have a sincere attitude about en are all very competent, friendly, and have great interpersonal skills. Working withe them is a pleasure because they have a sincere attitude about ensuring they meet your needs/get all questions effectively answered. . Findlay Mazda staff actually exceeded my expectations. Respectfully, More

Great Service and buying experience! I highly recommend this dealership. Love my new 2025 Mazda 3 hatchback. I highly recommend this dealership. Love my new 2025 Mazda 3 hatchback. More

2014 Mazda2 Sport Poor communication. Engine was disgusting, they didn’t bother to pressure wash it. They even forgot to place the 30 day tag on the car and I didn’t notice until I got Engine was disgusting, they didn’t bother to pressure wash it. They even forgot to place the 30 day tag on the car and I didn’t notice until I got home. It was as if this the first car they ever sold or they are just incompetent. More

Had the pleasure working with Amanda Armstrong and Chelsea Schembri last week buying a new car at Findlay Mazda. They were professional, knowledgeable and friendly. My experience here was seamless. Chelsea Schembri last week buying a new car at Findlay Mazda. They were professional, knowledgeable and friendly. My experience here was seamless. I saw the car I like on their website, set up a time, came in and Amanda brought it out front for me to check out. The entire process was hassle free, no pressure. Thanks again Amanda and Chelsea! will definitely recommend. More

Just purchased a car from Findlay Mazda and I have to say it was a seamless experience. I called to setup the appointment, I drove the car with the salesperson (Nick G), then we negotiated a fair price and c it was a seamless experience. I called to setup the appointment, I drove the car with the salesperson (Nick G), then we negotiated a fair price and completed the process. I couldn't be happier with the experience. The appointment setting, salesperson and price discussion were beyond my expectations. Thank you Findlay Mazda. Ray More

Our experience with Findlay Mazda has been nothing but a headache from day one of purchase. The vehicle did not come with a manual or a second key fob. When we finally received the second key fob it did not headache from day one of purchase. The vehicle did not come with a manual or a second key fob. When we finally received the second key fob it did not have a back on it?? So they put a used one on that was so scratched. Finance department- they did not pay my trade in off within the 10 day buy out period, which added on interest and short paid my trade in loan. I still don’t understand how this happened since I emailed the finance manager with the exact dollar amount on the Monday after we bought the Mazda. I was left with a balance on my trade in that in the end the dealership reimbursed me for but this should have never happened as it did. Service department- the most incompetent, dishonest, careless workers I’ve come across at a dealership. Our instrument cluster and display cover was scratched to S!$T! They agreed to replace it but the one they replaced it with was even more scratched and had massive fingerprints and residue on it. Instead of being honest and transparent with us from the get go and telling us that our original piece that was removed was cracked on removal and we have to put the one that just came in and was clearly used in the vehicle until they can get a new one they tried to pull a fast one on us thinking we wouldn’t notice the scratches and fingerprints. Oh we did…Now we have the “new” piece installed. Not only does this instrument cluster still have scratches but their technician got grease on the upper part cloth of the interior roof in two spots, left white residue on our leather seat, scratched the middle console and left shards of plastic and debris on the drivers side mat. This dealership is a complete nightmare to dealer with. I would not recommend the to anyone. More

My experience with this dealership has been A+. I can got an appointment in a timely manner. Brought my Mx-5 in to fix another shops damage to my car I was offered a loaner. Seth always kept me I can got an appointment in a timely manner. Brought my Mx-5 in to fix another shops damage to my car I was offered a loaner. Seth always kept me up to speed on everything taking place…..Will always bring my car here from now on More