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Findlay Honda Henderson - Service Center
Henderson, NV
900 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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900 Reviews of Findlay Honda Henderson - Service Center
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July 10, 2025
This is a follow up to my review last month. Service manager called me to see what happened. I explained my review and told him I was also experiencing several issues I did not have prior to ser Service manager called me to see what happened. I explained my review and told him I was also experiencing several issues I did not have prior to service there. He said he would take care of it and send me a check for the 50 dollars I was overcharge. Agreement was since he was off the next day, as soon as we got off the phone he would to text me his contact info, he had called from the main honda line so I did not have his number. I was to text back what time would be there. Several days later he texted me and ask what happened. I said you never texted me your contact info, I did not even know his name. He turned it around on me and said he was sorry I misunderstood. That is not what happened but even if it did, trying to blame the customer you already screwed over is not the correct response from a "manager". Anyway, I told him I would get back to him when I could bring the car in but mail me my $50 dollar check. I finally got it 9 days later, 20 miles to go 9 days. I replaced the missing parts myself. Made an appointment next week at Honda west. This dealer use to have good service but now the techs and manger are both a disappointment to say the least. They only contact you when you leave bad reviews. BTW I bought this car here so I know what I am talking about. I will take my business elsewhere. More
by bcfurlow
Employees Worked With
July 06, 2025
On July 2, 2025, I visited Findlay Honda of Las Vegas for an oil change while in town for an extended trip. My service advisor, Fernando, was courteous, professional, and addressed my concerns thoroughly — w an oil change while in town for an extended trip. My service advisor, Fernando, was courteous, professional, and addressed my concerns thoroughly — which I appreciated. However, the individual who drove my vehicle was anything but professional. I personally watched as he jumped into my car and sped off at an excessive rate. He drove to a distant area of the lot, rolling the windows up while still moving, and — without coming to a complete stop — shifted abruptly from reverse into drive. Realizing I was a wait customer, he then floored the accelerator around the corner and came to a sudden, jarring stop in the other parking section. This kind of reckless behavior is completely unacceptable. The individual's short-sleeve polo shirt contained no Honda branding - no one provided the employee's name. With two Hondas, a Porsche, and a Lexus in our household, this is the first time we’ve ever felt compelled to write a negative review for a dealership. Due to this experience, I will not return to Findlay Honda on future visits to Las Vegas. More
by rob r
Employees Worked With
Fernando Pancho
June 30, 2025
I went into Findlay Honda Henderson for an oil change and tire rotation. Normal cost is 89.95, but I had a coupon for 15.00 off. I usually try to watch the service team while they do the work to my car d and tire rotation. Normal cost is 89.95, but I had a coupon for 15.00 off. I usually try to watch the service team while they do the work to my car due to past experiences. I noticed the service tech didn't rotate my tires. When I was notified, my car was ready I wanted to see what the service advisor was going to charge. He actually tried to charge for both services before I asked him was my tires rotated. Excuse given was they were good meaning didn't need a tire rotation. Now my tires are 6 months old so that is hard to believe. I asked why would you charge me the full price knowing that the tire rotation was never done. After some back and forth I got a discount on the oil change, and I can come back anytime to get the tires rotated. The service manager watched but never once jumped in to rectify the situation which tells me he is involved in the deceiving practice at the Findlay Honda Henderson service express for oil changes. More
by Michael J
Employees Worked With
Carlos
June 28, 2025
We have been using the dealership since we bought our cars Everyone there is very friendly and professional cars Everyone there is very friendly and professional More
by leyvajs
Employees Worked With
June 27, 2025
The service I received was professional and done with a smile. The customer service team was understanding of my tight schedule and finished the job in a timely manner. smile. The customer service team was understanding of my tight schedule and finished the job in a timely manner. More
by Cheri
Employees Worked With
Jeremy in the service center. 5-star
June 26, 2025
Dropped my car off at 7a for recall work, short wait in line then the car was taken away. Judy was great to speak with leading up to the appointment and during the work. Car was ready right on schedule. Th line then the car was taken away. Judy was great to speak with leading up to the appointment and during the work. Car was ready right on schedule. Thanks very much, More
by J.S.
Employees Worked With
June 26, 2025
Worked with Anthony in Express service, he was great! Friendly and reliable, pleasure working with him! Friendly and reliable, pleasure working with him! More
by Kvillarrealfitness
Employees Worked With
