Findlay Honda Henderson

Cole was great, very tentative very quick, paying attention to detail and understood the assignment in which what I needed done. He helped me with all my questions. attention to detail and understood the assignment in which what I needed done. He helped me with all my questions. More

Arrived without appointment for oil change greeted with a smile by Taylor Broadbent who processed my request and brought me up to date on current recommendations from Honda. Waited and work completed in less smile by Taylor Broadbent who processed my request and brought me up to date on current recommendations from Honda. Waited and work completed in less time than expected. I am confident when I visit this dealership that my needs will be met. More

Why bother getting an extended warranty when they will only find a way not to honor and make up excuses and say here is a 2000 dollar fix Nope only find a way not to honor and make up excuses and say here is a 2000 dollar fix Nope More

Customer service was great. Took car in for brake service without appt. They were able to provide the brake service anyway. Appreciate it! Took car in for brake service without appt. They were able to provide the brake service anyway. Appreciate it! More

Gage is the best seller, very nice and friendly guy , I recommend Gage 100% , if you want a good experience call Gage. Thanks recommend Gage 100% , if you want a good experience call Gage. Thanks More

made appointment at Findlay Honda for 12 noon. Expecting to be first inline since I had an appointment! | Showed up at 1150 am The service director informed me the service would take approximately Expecting to be first inline since I had an appointment! | Showed up at 1150 am The service director informed me the service would take approximately 1.5 hours. Hold the Phone! So from 1150 am I waited till 1: 30 pm to check on my car. They informed me they were still working on my car! So I looked out side and the car was still in the same spot I left it in. So went back to the service department to inquire about how my car was coming along! At this point he informed me it would be another 15 mins...... So I went back again at 2:30 pm they had just pulled the car into the service bay........ So after another hour went by so about 3:20 pm the car was finally ready! I had also informed the service director that I had another appointment scheduled that day for 3:pm. he said not a problem! Well it was a big problem! I was late for my dental appointment! That I had waited two weeks to get! So on my way out of the dealership I asked the service director what good are service appointments? He informed me that the appointments were for the dealerships benefit to see how much work was coming in that day! And I always thought Customer service was their priority! Not so! They're time is more important than the customers so keep that in mind if schedule and appointment! I feel the ( My time ) customers time is just as important as the dealerships time! I purchased an extended service contract when I bought my"NEW"2024 Honda Civic sport and I am seriously considering canceling this contract! Also I think I should mention they always ask if I speak English? Words are not enough to describe my frustration with Findlay Honda! Most Respectfully To Whom it may concern……. More

Adolfo was very helpful and answered all the questions we had to our satisfaction. Okey/Kelly had to our satisfaction. Okey/Kelly More

After the three years, I’m coming for service my car. I have very bad experience on the Service department with ANDREW. I’m thinking very serious if I’m going back to HONDA for this happened to me Of c I have very bad experience on the Service department with ANDREW. I’m thinking very serious if I’m going back to HONDA for this happened to me Of course I have to recognize Mr. Kevin Suarez to then they try to help me is amazing. Amazing customer service a nice guy for Keven five stars. But for aNDREW.one minus DENNIS MELESHES More

Great customer service by Andrew Tolentino! :) He was also able to provide estimates for upcoming services that will be needed! :) He was also able to provide estimates for upcoming services that will be needed! More

Maintenance Minder indicated A7, need for Brake fluid change. Took it in and was greeted immediately by Kevin Suarez. He recommended I get the oil change/tire rotation which was on sale. Also, unknown to change. Took it in and was greeted immediately by Kevin Suarez. He recommended I get the oil change/tire rotation which was on sale. Also, unknown to me, Fuel induction service was overdue. Kevin took care of it, and I was out of there in about 2 hours. Completely satisfied. More