Findlay Chrysler Dodge Jeep Ram - Service Center

have a Ram 2500 that had an oil leak. I work in have a Ram 2500 that had an oil leak. I work in construction and happened to have a few days off and needed to have the truck fixed NOW! I came in on have a Ram 2500 that had an oil leak. I work in construction and happened to have a few days off and needed to have the truck fixed NOW! I came in on December 30th and they took a few minutes to see what as happening, They scheduled me for January 2nd, arranged a loaner car, received all the parts by Friday the 3rd, fixed the oil leak, repaired all the factory recalls and still finished by lunch time on Friday. I didn't even mention the recalls, they stepped up and fixed them since it was there. ANd they kept me informed on the progress on Thursday and when it was ready on Friday. They explained all of the work that was done, why it was done and how it was done. I'd give them 10 stars if could. More

The worst experience I’ve ever had with a service dept. If you need a vehicle repaired, go anywhere else! Awful communication and terrible service or should I say, lack of service. They literally asked me w If you need a vehicle repaired, go anywhere else! Awful communication and terrible service or should I say, lack of service. They literally asked me why I didn’t just have another shop who took a look at my truck fix my issue. Excuse me? You’re the Dodge dealer who should be able to best fix a Dodge truck. After 4 visits, they left me with a still broken truck two days out from a trip I’m supposed to drive it on - they knew this. Little do they know I have family that works in corporate automotive and we’ve already started the process of filing a complaint with FCA corporate headquarters in MI. Wrong person to treat this way. More

Helpful and great sales woman! She will help get you the car you’re looking for and is beyond nice and helpful. I would highly recommend seeing Brittany at Findlay Chrysler!! She will help get you the car you’re looking for and is beyond nice and helpful. I would highly recommend seeing Brittany at Findlay Chrysler!! More

Dave Schilling I bought. a 2019 Jeep Wrangler Sport after 600 miles I desided on a different tire size had a tire shop put them on, Went to Findlay Chrysler Dodge Je I bought. a 2019 Jeep Wrangler Sport after 600 miles I desided on a different tire size had a tire shop put them on, Went to Findlay Chrysler Dodge Jeep Service to have them set for the new tire size, was told that they can only set for factory installed tires, who goes to the factory to have new tires put on a vehicle. More

Service above and beyound This is the fifth or sixth time I’ve had my vehicle in for all different types of service over the past several years and each time service worse qui This is the fifth or sixth time I’ve had my vehicle in for all different types of service over the past several years and each time service worse quickly done and always to my satisfaction. We are fortunate to have a great service department here and family or you can go with confidence Knowing the job will be completed to your satisfaction More

100,000 mile servicing I had my 2013 Jeep Patriot serviced on August 3rd. I had a list of things I wanted done and they stuck to this thankfully. I've used to do this serv I had my 2013 Jeep Patriot serviced on August 3rd. I had a list of things I wanted done and they stuck to this thankfully. I've used to do this service myself in the past, but am getting older and not as limble as I once was. Tyler was very good about keeping me informed on the progress of my vehicle. They did find a front wheel bearing that needed replaced and Tyler explained what I needed and set up another time that was convenient for me. The total cost seemed a bit high, but with today's prices I'm not sure that these would have been out of line at any other dealership. Overall I am pleased with the work they performed. More

Intentionally poor repair and horrible customer service. I took my 2016 Jeep Compass in for an abnormall road noise. I drive my vehicle a lot but I also knew that the noise was wheel bearings going bad befor I took my 2016 Jeep Compass in for an abnormall road noise. I drive my vehicle a lot but I also knew that the noise was wheel bearings going bad before the vehicle hit 60K. After an offer to fix the problem for over $300 per wheel bearing they then “reached out to the manufacturer as a courtesy” and covered a majority of the repairs. When I got my vehicle back I told the technician it still had quite a bit of road noise. And he said my tires had wore poorly causing the noise. They then quoted me tire replacements. I went elsewhere and put new tires on , and the noise continually got worse. When reaching back out to the dealer to explain that the noise continues to worsen I was informed that I was responsible for the entire cost due to it now being over 60k. Hmmm. I wonder why they didn’t fix it correctly the first time. Overall the quality of vehicle and quality of service is poor. Go elsewhere. And buy elsewhere. Update: Here is the voicemail the dealer left me. this message is for Chuck Chuck this is Justin _?_?_ _?_?_?_ service manager at ————-Chrysler wanted to reach out to you in regards to your Google and dealer raider review uh feel like that's a pretty standout move on your part considering you've never spent a dollar of your own money on maintenance or anything with that vehicle at my dealership I did go out of my way to provide a courtesy repair to you at no charge I can't help the warrantee limits of the manufacture _?_?_?_ set um however I a.m. pretty frustrated that we went out of her way to help you with that repair you did choose to buy tires elsewhere um should you have brought it back to us to address the concern or let me replace the tires and they're still been an issue _?_?_?_?_?_ gladly stand it we know stood behind it but unfortunately there's no skin in the game for me on the customer who's never spend a dollar with us and then goes out of his way to bash me so I think that's a pretty outlandish move on your part Chuck and really disappointed you had to go that route so um if you could please give me a call back I'd like to speak to you face to face .419- thanks…” Note that this is how they treat their customers when they don’t lay down for them. And it is filled with things that are either lies or a direct reflection of how they treat customers who they think aren’t cash cows for them. Even though they got paid for the work. Claim 1: I’ve never spent a dollar of my own money there. A) Straight up lie. I paid for a portion of the service they provided. I will look for the receipt. If I can’t find it I know it will show in my bank statement. So if this is refuted I can show proof of this lie. B) Is this relevant to the quality of work you perform? If it’s a warranty repair you don’t care about the quality because the manufacturer is paying you? That seems to be a pretty upfront assumption I can make. Every person should keep this in mind. Warranty’s are trash repairs and cash repairs are good repairs. Noted. C) I purchased the vehicle in Florida. And was living there at the time. Should I be driving to Findlay to have it serviced? Just so you can perform the proper quality of work? Claim 2) he went out of his way to provide a repair at no charge to me. I PAID A FEE! I am sure they billed Jeep for the repair in its entirety and for a little bonus they were charging me on top of it. I can only assume they are only in this for the money at this point. Customer service be darned. I need to swindle more money. Claim 3) If I would have bought tires from him maybe he could have diagnosed the problem correctly? I’m assuming that’s the claim. So to clarify there is a very simple way to diagnose wheel bearing issues in addition to road noise. When you have it on the rack you check looseness. So I’m not sure why it matters that I used my employee discount to buy them elsewhere. Or why that would impact the quality of repair. But obviously if I would have spent more money at the dealership the repair would have been correct. Nice philosophy for great customer service. Claim 4) There is no skin in the game for them because I am the customer who hasn’t spent a dollar there( a lie) and feels its outlandish that I would review him this way. Well, I’m going to be honest with proof and detail. So I’m sorry you don’t like to deal with warranty problems or fix things properly if I don’t spend a ton of money at your dealership or service center. That’s my bad for expecting you to complete the repair properly and entirely. His last statement was... he would like me to call so we can have this conversation face to face. I’m not sure if that was a shot at intimidating me or what. It didn’t work very well. And just sealed the deal as to who they are as a business. More

Courteous and Professional Service I took a recently purchased Jeep in for service and was very pleased with the way Justin Lobdell and team treated me. I was greeted by a professional I took a recently purchased Jeep in for service and was very pleased with the way Justin Lobdell and team treated me. I was greeted by a professional and courteous service agent (Patrick) who listened to my issues then proceed to go above and beyond to ensure the work that was performed was done with high quality. He also had my Jeep checked for recent software updates something I might have overlooked. Overall, I feel good about my choice to use Findlay Chrysler's service and I'm confident that I'll come back for any future service needs. More

Very nice and couteous Had a great experience when taking my jeep in. Justin Lobdell got me in very quickly and on short notice. Tyler was very courteous. Awesome Had a great experience when taking my jeep in. Justin Lobdell got me in very quickly and on short notice. Tyler was very courteous. Awesome More

Horrible service all the way around I don't know how they got 5 star ratings around here I think that's all employees because me as a customer is very very disappointed how they treated I don't know how they got 5 star ratings around here I think that's all employees because me as a customer is very very disappointed how they treated me they tried to scam me from the start and all they did is play games and not even fix my truck my truck still doing the same thing it was doing very horrible how they talk to customers not impressed with the place at all do not recommend this place to anyone I recommend going somewhere else like to Lima or Marysville dealership over theirs they are terrible at customer service and how they do things they know how to try to smooth talk you into thinking something that is all lies I caught them trying to lie about a few different things and they did not like it so they told me I'm not welcome no more to come to their establishment why would I they did not fix my car and they tried to screw me over just beware More