Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
157 Reviews of Findlay Cadillac - Service Center
Sort by
July 02, 2020
After my review I was contacted by Bill Young! All misunderstandings are resolved... I appreciate his quick response and all efforts to make things right!! misunderstandings are resolved... I appreciate his quick response and all efforts to make things right!! More
by Jan pruett
Employees Worked With
Bill Young
May 18, 2017
Outstanding! Brought my 2015 SRX in for an oil change. Blair Pickett was our Service Advisor, he was very helpful . We also needed a scratch buffed out, Mike Hal Brought my 2015 SRX in for an oil change. Blair Pickett was our Service Advisor, he was very helpful . We also needed a scratch buffed out, Mike Hall took care of that quickly! (thanks) While waiting we spoke with Jason Clouse about our extended warranty, after looking into it, he brought it to Scott Trombley. Scott solved it within minutes and we are so grateful for his help. Thank you again everyone at Findlay Cadillac! More
by William W
Employees Worked With
Blair Pickett, Jason Clouse, Mike Hall, Scott Trombley
January 03, 2017
not a good dealership bad service not helpful did not fix my car more than once gave the car back dirty rude would not buy or fix my car there any more went to the other Ca bad service not helpful did not fix my car more than once gave the car back dirty rude would not buy or fix my car there any more went to the other Cadillac dealer much better More
by rudymd
Employees Worked With
service department sales
June 14, 2012
Mike G was the best!! honest, quick, easy to deal with, has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. More
by jwick06
Employees Worked With
Mike Giordano
April 24, 2012
I brought my one year old Cadillac Wagon in for service although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some e although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some errands. The car was serviced and washed at no charge under Cadillac's ownership plan. I have used various Findlay dealerships over the years and had very good experiences. More
by slatahoe
Employees Worked With
Mike Giordano
April 02, 2012
I have had my SRX for about 2 years now and I don't know very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest times of the day , he always is there to accommodate me . Mike is excellent at making you feel welcome and stress free when I come in and always is in a good mood . I appreciate his work and highly encourage everyone with a service question or problem to see him !! More
by Ginagasparre
Employees Worked With
Mike Giordano , Mike Giordano
January 17, 2012
Could not have been better. Every did there job well. I was very impessed buy how clean the dealership was. looking forward to doing visiting again. was very impessed buy how clean the dealership was. looking forward to doing visiting again. More
by johnandcor
Employees Worked With
Keath Acrie, Keith Acree
January 14, 2012
Went in for a simple oil change. It took more than 2 hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told t hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told that it was "residual oil". The technician's failure to clean up the "residual oil" during the oil change cost me another hour+ wait and made a mess in my driveway. On the plus side, the service writer, Keith, was extremely friendly and helpful. The sloppy service was not his fault. More
by bobnpaty
Employees Worked With
Robert Brown, Keith Acree
November 23, 2011
Time after time I have complained about failure to receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a ti receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a time to bring in the car for routine services. The calls are not returned sometime for as much as 3-4 hours or maybe not even the next business day. The explanation is always, "I have been backed up all day." I can understand that but if quality service is realy of concern seemingly someone would note the exccess workload and provide relief. Otherwise, no one wants to hear this same excuse over and over!! More
by singjoylv
Employees Worked With
brian mclay
