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Findlay Cadillac - Service Center

Henderson, NV

4.6
133 Reviews

133 Reviews of Findlay Cadillac - Service Center

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June 14, 2012

Mike G was the best!! honest, quick, easy to deal with, has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. More

by jwick06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
April 24, 2012

I brought my one year old Cadillac Wagon in for service although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some e More

by slatahoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
April 02, 2012

I have had my SRX for about 2 years now and I don't know very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest More

by Ginagasparre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano , Mike Giordano
January 17, 2012

Could not have been better. Every did there job well. I was very impessed buy how clean the dealership was. looking forward to doing visiting again. More

by johnandcor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keath Acrie, Keith Acree
January 14, 2012

Went in for a simple oil change. It took more than 2 hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told t More

by bobnpaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brown, Keith Acree
Jan 17, 2012 -

Findlay Cadillac responded

I am terribly sorry for the poor service that you experience with your oil change. I have notified Bill Young, our service manager, about this incident. We do appreciate the kind words you said about Keith! He is a great asset to the Findlay Cadillac team.

November 23, 2011

Time after time I have complained about failure to receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a ti More

by singjoylv
Customer Service
Recommend Dealer
Yes
Employees Worked With
brian mclay
Nov 23, 2011 -

Findlay Cadillac responded

I am deeply troubled by this experience. That is not how we want to treat our valued customers and there really is no excuse for you to not receive a phone call back in a timely manner. If there is anything I can do for you or if you have any other concerns that I can help address, don't hesitate to email me personally at ANorris@findlayauto.com. We will do our best to remedy this situation and work towards this to make sure it will never occur again.

November 09, 2011

warranty repair to rear seat armrest. Situation was diagnosed, then special trim part ordered. Then called back in to install same. Battisti went over service recommendations.. very knowledgable, and More

by daflopo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Britten Battisti, Britten Battisti
October 11, 2011

Mike goes above and beyond in making sure that the experience I have when bringing my vehicles to the dealership is a positive one. I have had my vehicles there for collision repairs ~ oil changes More

by Hollywood2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano, Mike Giordano
October 11, 2011

I have been going and servicing my car for the last 5 years or so.My service manager Mike G has always been there for me and has given me great advice for my vehicle. More

by pokerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike G, Mike Giordano
October 11, 2011

I had a several issues with my 2009 CTS and brought it in to Findlay Cadillac. I had an appointment with Mike Giordano. He was able to help me right away and I did not have to wait at all when I brought my c More

by GinandJuice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano, Mike Giordano
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