133 Reviews of Findlay Cadillac - Service Center
Mike G was the best!! honest, quick, easy to deal with, has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. More
I brought my one year old Cadillac Wagon in for service although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some e although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some errands. The car was serviced and washed at no charge under Cadillac's ownership plan. I have used various Findlay dealerships over the years and had very good experiences. More
I have had my SRX for about 2 years now and I don't know very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest times of the day , he always is there to accommodate me . Mike is excellent at making you feel welcome and stress free when I come in and always is in a good mood . I appreciate his work and highly encourage everyone with a service question or problem to see him !! More
Could not have been better. Every did there job well. I was very impessed buy how clean the dealership was. looking forward to doing visiting again. was very impessed buy how clean the dealership was. looking forward to doing visiting again. More
Went in for a simple oil change. It took more than 2 hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told t hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told that it was "residual oil". The technician's failure to clean up the "residual oil" during the oil change cost me another hour+ wait and made a mess in my driveway. On the plus side, the service writer, Keith, was extremely friendly and helpful. The sloppy service was not his fault. More
Time after time I have complained about failure to receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a ti receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a time to bring in the car for routine services. The calls are not returned sometime for as much as 3-4 hours or maybe not even the next business day. The explanation is always, "I have been backed up all day." I can understand that but if quality service is realy of concern seemingly someone would note the exccess workload and provide relief. Otherwise, no one wants to hear this same excuse over and over!! More
warranty repair to rear seat armrest. Situation was diagnosed, then special trim part ordered. Then called back in to install same. Battisti went over service recommendations.. very knowledgable, and diagnosed, then special trim part ordered. Then called back in to install same. Battisti went over service recommendations.. very knowledgable, and explains it well. More
Mike goes above and beyond in making sure that the experience I have when bringing my vehicles to the dealership is a positive one. I have had my vehicles there for collision repairs ~ oil changes experience I have when bringing my vehicles to the dealership is a positive one. I have had my vehicles there for collision repairs ~ oil changes ~ and for various other reasons ~ and every experience has been a pleasant one ~ in fact it's usually a fun experience as he makes sure that it doesn't feel like a trip to the dentist but a trip to visit with GREAT FRIENDS! Thanks for employing such a great support system for Findlay Cadillac ~ I hope that you are all aware of his abilities and that he is a permanent fixture ~ if he were to leave I woud take all three of my cars elsewhere. Sincerely, Terr Langsteiner More
I have been going and servicing my car for the last 5 years or so.My service manager Mike G has always been there for me and has given me great advice for my vehicle. years or so.My service manager Mike G has always been there for me and has given me great advice for my vehicle. More
I had a several issues with my 2009 CTS and brought it in to Findlay Cadillac. I had an appointment with Mike Giordano. He was able to help me right away and I did not have to wait at all when I brought my c to Findlay Cadillac. I had an appointment with Mike Giordano. He was able to help me right away and I did not have to wait at all when I brought my car in. They were able to look at my car the same day and Mike called me right away with a estimate. I had to wait a couple days for parts but my car was fixed and Mike kept me update the entire time. My whole experience was that Mike and the dealership was professional, knew exactly what they were doing and were honest. MOst important I got my CTS back in great condition running like new. I highly recommend taking your cadillac to Mike Giordano at Findlay Cadillac. More