Findlay Cadillac - Service Center

Have a 10 year old SRX, they have taken care of it from day one day one More

I have worked with Tyler Sullivan in the past, he is extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some thin extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some things to see if it was a minor repair. Unfortunately, it ended up being the A/ C compressor. Tyler offered a coupon discount over the original estimate and my car was repaired within a reasonable timeframe. I highly recommend seeing Tyler if you need service on you Cadillac. More

Worst service experience ever , brought my Escalade in to be serviced i come outside to my car to find a porter leaning against my car and when i said something he got into my face as if he wanted to fight . be serviced i come outside to my car to find a porter leaning against my car and when i said something he got into my face as if he wanted to fight . I let management know what happened and his response was how long the porter worked there . Didn't seem too concerned about what happened. On a second occasion I brought vehicle in and my headphones came up missing for the rear entertainment was promised another set new set , still waiting. Would not recommend this place More

Worst dealer experience ever I brought my Escalade into service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let t service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let the service manger at the time know what happened and he replied with how many years the guy worked there didnt seem to concerned. Second incident brought my vehicle in for service and my headphones for rear entertainment came up missing was promised another set , im still waiting 🤷‍♂️ More

Tyler gave excellent service. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional. More

Findlay Cadillac is the absolute best! I would be lost without Sharon and Bryan. The whole team there is amazing! I would be lost without Sharon and Bryan. The whole team there is amazing! More

They are easy to do business with. Easy to make appointme to. Alwsys friendly and quick to get the job done. Easy to make appointme to. Alwsys friendly and quick to get the job done. More

Disappointing Service Experience at Findlay Cadillac! !!! I’ve purchased two vehicles from Findlay Cadillac, yet I’ve consistently felt unwelcome every time I’ve returned for service. Most recently, I bro !!! I’ve purchased two vehicles from Findlay Cadillac, yet I’ve consistently felt unwelcome every time I’ve returned for service. Most recently, I brought my car in for a specific issue, but while other unrelated items were addressed, the original problem was never resolved. I normally don’t leave reviews, but after sending two emails, a text, and leaving several voicemails without any response, I felt I had no other choice. It’s clear the service department is understaffed and lacking in leadership and training. What’s even more frustrating is watching how differently casino clients are treated — they roll out the red carpet for them, while loyal, long-time customers like myself are often dismissed. I understand the resorts spend more, but every customer deserves the same respect and quality of service. More

Findlay Cadillac service is totally and completely AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few o AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few other problems. thank goodness I added the extended warranty a few years ago, the extended warranty just paid for itself and extra. I highly recommend Findlay Cadillac for both purchase and service. More

Took my car in for possible warranty work for transmission issues. Took about a week and no response from Omar, which seemed like pretty nice fellow. Also got me a loaner which turned south due t transmission issues. Took about a week and no response from Omar, which seemed like pretty nice fellow. Also got me a loaner which turned south due to rock hitting windshield on first day. Notified by message to Omar immediately, but again no response. After the week, dealer found no issue with my car (nornal according to gm) even though not shifting in last gear (this was new 2023 car bought at this dealership). Now the cracked windshield was arranged to get replaced with new but my insurance didn't cover, dealer denied aftermarket replacement and had to be oem (which I understood), but again was not notified by dealer nor Omar. Found out next day by Installer. Now glass is costing me over $1k to replace, no warranty work on my car, and this was the .most expensive rental car from a dealer I have ever had. Can't even make payments. Sigh... More