150 Reviews of Findlay Cadillac - Service Center
Disappointing Service Experience at Findlay Cadillac! !!! I’ve purchased two vehicles from Findlay Cadillac, yet I’ve consistently felt unwelcome every time I’ve returned for service. Most recently, I bro !!! I’ve purchased two vehicles from Findlay Cadillac, yet I’ve consistently felt unwelcome every time I’ve returned for service. Most recently, I brought my car in for a specific issue, but while other unrelated items were addressed, the original problem was never resolved. I normally don’t leave reviews, but after sending two emails, a text, and leaving several voicemails without any response, I felt I had no other choice. It’s clear the service department is understaffed and lacking in leadership and training. What’s even more frustrating is watching how differently casino clients are treated — they roll out the red carpet for them, while loyal, long-time customers like myself are often dismissed. I understand the resorts spend more, but every customer deserves the same respect and quality of service. More
Findlay Cadillac service is totally and completely AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few o AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few other problems. thank goodness I added the extended warranty a few years ago, the extended warranty just paid for itself and extra. I highly recommend Findlay Cadillac for both purchase and service. More
I am pleased with my service and I very much appreciate working with Tyler. He, though very busy, took care of me and informed me promptly that service was complete. working with Tyler. He, though very busy, took care of me and informed me promptly that service was complete. More
Took my car in for possible warranty work for transmission issues. Took about a week and no response from Omar, which seemed like pretty nice fellow. Also got me a loaner which turned south due t transmission issues. Took about a week and no response from Omar, which seemed like pretty nice fellow. Also got me a loaner which turned south due to rock hitting windshield on first day. Notified by message to Omar immediately, but again no response. After the week, dealer found no issue with my car (nornal according to gm) even though not shifting in last gear (this was new 2023 car bought at this dealership). Now the cracked windshield was arranged to get replaced with new but my insurance didn't cover, dealer denied aftermarket replacement and had to be oem (which I understood), but again was not notified by dealer nor Omar. Found out next day by Installer. Now glass is costing me over $1k to replace, no warranty work on my car, and this was the .most expensive rental car from a dealer I have ever had. Can't even make payments. Sigh... More
I took my ct4 to Findlay Cadillac for service. I received great service at affordable prices. Joe Byington did a great job taking care of my service needs! I received great service at affordable prices. Joe Byington did a great job taking care of my service needs! More
Findlay Cadillac is always so helpful and caring. I love working with Daniel. He has been my service specialist for years. Everyone is very professional I won’t buy anywhere else I love working with Daniel. He has been my service specialist for years. Everyone is very professional I won’t buy anywhere else More
Sharon is my go to person at Findlay. Sharon is very knowledgeable, kind and helpful. Joe Lascola Sharon is very knowledgeable, kind and helpful. Joe Lascola More
Joe at Findlay did a great job servicing my XT5. Key to me, outside of competent mechanics, is good communication. Joe followed up throughout the maintenance to keep me apprised of status. He also Key to me, outside of competent mechanics, is good communication. Joe followed up throughout the maintenance to keep me apprised of status. He also worked hard at keeping my bill as low as possible - greatly appreciated! More