Findlay Cadillac

Stay away from this dealership, they do not keep their word. I was purchasing a car over the Internet and left a deposit. I received an email from Thomas Smith, Internet Manager that the car was secure. word. I was purchasing a car over the Internet and left a deposit. I received an email from Thomas Smith, Internet Manager that the car was secure. The next morning I received an email saying sorry the car was sold. I guess my deposit and your word saying the car was secure, does not mean anything. Good thing I did not purchase a ticket to pick up the car. (I am in California) I have an idea of what happened, probably got a better offer or the other customer was going to finance through the dealership, which would allow them to make more money. No matter what, you should keep your word and treat customers better. In addition, please be aware of Cadillac's Internet site. Cadillac does not keep very good track of their inventory. Many of the cars listed are sold already. Regarding Findlay Cadillac do better and Smitty as you call yourself learn to keep your word. More

After my review I was contacted by Bill Young! All misunderstandings are resolved... I appreciate his quick response and all efforts to make things right!! misunderstandings are resolved... I appreciate his quick response and all efforts to make things right!! More

The professional experience received on 1st visit This was my second visit to Findlay Cadillac. Mr. Hoffman greeted me both times, asked if I'd to test drive the CT-6, to which I replied not necess This was my second visit to Findlay Cadillac. Mr. Hoffman greeted me both times, asked if I'd to test drive the CT-6, to which I replied not necessary, as I had decided that the CT-6 was the vehicle I was interested in leasing. He stated that he has the perfect car for me, and walked me to the indoor display area, and boy was he RIGHT! The buying process was the best I can remember, when buying a new car, I was treated as if I was an old and loyal customer. I'm happy to share, I drove my new Cadillac home that very day! I see myself as a Findlay customer, for as long as I live in the Las Vegas area, and will refer anyone looking for a new or preowed Cadillac to Steve, without reservation. More

Sales staff namely Steve Hoffman was excellent. This was my 6 th Cadillac of which the last 2 were purchased from Findlay. The dealership is extremely well organized and very well kept. My sales per This was my 6 th Cadillac of which the last 2 were purchased from Findlay. The dealership is extremely well organized and very well kept. My sales person was Steve Hoffman who was very professional and guided me through the process explaining every detail. The deal we made exceeded my expectations. The person in finance named Chris was also very well organized and knew is business at the 5 star level. Any and all of my questions were answered on the spot by both of the individuals. I recommend Findlay to anyone in the market for a car. More

Felt like I made a few Friends! Although getting a new car is always a blessing, the car buying experience usually falls short - I was proven wrong when I met LJ Harness & Don Marin Although getting a new car is always a blessing, the car buying experience usually falls short - I was proven wrong when I met LJ Harness & Don Marino @ Findlay Cadillac in Henderson! Not only did I get the deal I was looking for which wasn't 'do-able' at Cadillac of Las Vegas, but I felt like I made a few friends:-) I learned Findlay is family owned & offer some great 'extras' that others either don't or can't..... ..........BUT the icing on the cake was meeting LJ Harness!! What a cool kat! He always had smile & most importantly I felt he was completely honest with me... I've definitely found my Dealership & a few friends:-) Namaste More

Hank Mastermaker is the Best Salesman! Kind, accommodating without being pushy. He treated me with respect & educated me on all the technology with ease!!! I feel like I have a new Cousin & Kind, accommodating without being pushy. He treated me with respect & educated me on all the technology with ease!!! I feel like I have a new Cousin & wouldn't go anywhere else!!! SUCH A DEAL!!! I'm no pushover!!! Go! More

Great experience - Great salesmanship I recently found myself in need of a new vehicle and have been leaning toward a Cadillac. I began and ended my search at Findlay Cadillac Dealership a I recently found myself in need of a new vehicle and have been leaning toward a Cadillac. I began and ended my search at Findlay Cadillac Dealership and was very impressed the the dealership. I had the pleasure of working with Hank Mastermaker. He was extremely personable and knowledgeable and made the purchase of my new Cadillac ATS pain free. I highly recommend visiting Findlay Cadillac for your next car and be sure to ask for Hank. More

Great Experience in Purchasing an XT5 I came into Findlay Cadillac with little knowledge of what I was going to purchase. I did, however, have certain 'features' that I could not live wit I came into Findlay Cadillac with little knowledge of what I was going to purchase. I did, however, have certain 'features' that I could not live without. Hank Mastermaker was my sales agent. Well, Hank couldn't of been more patient or informative. I asked a thousand questions or more...Hank did not show one bit of impatience with me and went over things four times if I asked him too. I, being a girl, needed to know everything. Anyway, I joke, but Hank really did know his product. We looked at a few cars, Hank knew the answers to my questions. I did not have to wait for him to go find out the answer from someone else, as I find happens in a lot of dealerships. We narrowed down our selection, we talked for awhile and I reached my decision because I feel Hank was completely honest with me. If a certain feature wouldn't benefit me the way I thought, Hank would let me know why exactly one feature was better for my needs than another. I never felt 'snowed', or 'taken advantage of', because I was a female. Hank made the experience fun, and not an uphill battle. So, after my decision was made on the XT5, much to my surprise, things ran smoothly and quickly from there. Usually, the paperwork takes hours, this time it did not. I really enjoyed working with Hank, and feel I would come back to Findlay Cadillac just based on the service I received that day. So, yes, I would highly recommend Findlay, and I would highly recommend Hank Mastermaker. Thank you to everyone I encountered at the dealership...from the receptionist on forward! More

My experience was positive. Hank Mastermaker was a knowledgeable professional who provided a personal touch. He was not a high pressure salesmen which makes me want to come again Hank Mastermaker was a knowledgeable professional who provided a personal touch. He was not a high pressure salesmen which makes me want to come again. He is a genuine professional. More