Findlay Cadillac

The sales people I dealt with were friendly and knowledgeable. With some negotiation I felt like I got a fair but not awesome deal on a used 2019 Mustang. After 3 weeks I am still waiting on an agr knowledgeable. With some negotiation I felt like I got a fair but not awesome deal on a used 2019 Mustang. After 3 weeks I am still waiting on an agreed upon repair of the convertible top. I understand that there are still supply chain issues so I am not counting that against anyone yet. Where they lost me was at the very end of the transaction. I agreed to an out the door price and financed it through my credit union. I brought them a cashier's check for the agreed on amount and in the finance manager's office I was told that there was a discrepancy of about $15 on the payoff amount of my trade in and "how would I like to handle that" I was amazed the guy could ask that with a straight face. We agreed on the price and if there was literally less than a $20 difference somewhere in all the paperwork you would think they could take care of that. They also didn't deliver the car with a full tank of gas and I was told that was " pretty standard" I have never bought a car from a dealer and not gotten it with a full tank. I just felt that at the very end of a $35k+ transaction they decided to nickel and dime me. It just left me with a bad taste in my mouth. I had some poor interactions with another Findlay dealership service department about 4 years ago but was willing to give the group another chance. It just seems like Findlay as a whole has a problem with finishing a customer interaction strong. This is supposed to be a luxury dealership and I just didn't get that feel. Overall, I was treated fairly but not "wowed" particularly at the end of the process. More

After buying a $5,450 extended warranty that was suppose to be bumper to bumper, my radio didn't work. Three days later and a bill for $530, I got the car back. Also ask my new and awful Service Advisor Tyl to be bumper to bumper, my radio didn't work. Three days later and a bill for $530, I got the car back. Also ask my new and awful Service Advisor Tyler Sullivan to have my tire pressures checked. He assured me that Service always checked them. Drove out of the Dealership and my low tire pressure indicator came on. Worst service I've ever had. Beware of Findlay Cadillac!!!!! More

Ashley Williams and Kelly Newcombe are the worse employees at this dealership. She literally came out to talk to Mr about my concerns standing over me, her hands in both pockets and would not pet m employees at this dealership. She literally came out to talk to Mr about my concerns standing over me, her hands in both pockets and would not pet me speak I mean Newcombe. Ashley since March been saying my car is faulty leaks under carriage, loud noise with driving, dark fluids from car and 10 months later this dealership has done absolutely nothing despite me going there over 3 times in 10 months with the SAME complains over and over and over. Quick to charge your card and tell you next charges absolutely worse at listening to customers and making sure they are okay. Sat at lobby once an hour before Ashley came to even say hi eventhough I had an appmt, no rental car given 3 times just lyft back home with no courtesy. I regret buying my escalade and regret this dealership ever being in contact with me. Don't buy from here and don't go there for repairs waste of your 3 hours time each time. I would wish my experience on my worse enemy. I wrote to GM myself about this dealership these two employees need to go, Newcombe told Ashley to give me keys to a faulty car to drive home absolutely nuts at this place. More

As always, The superior service was above expectations. Courteous, prompt and forthcoming. Everything you should expect of a Cadillac dealer. 4 stars! Courteous, prompt and forthcoming. Everything you should expect of a Cadillac dealer. 4 stars! More

This dealership is amazing. Sonia is knowledgeable and the easiest person in the world to get along with. Wonderful experience purchasing my first Cadillac! Sonia is knowledgeable and the easiest person in the world to get along with. Wonderful experience purchasing my first Cadillac! More

Ashley is excellent service manager that take great care of her customer. She will go out her way to ensure customer is taken care of. of her customer. She will go out her way to ensure customer is taken care of. More

Ashley and team made my last visit amazing. I was in and out in an hour and was very well taken care of. Thank you I was in and out in an hour and was very well taken care of. Thank you More

Findlay Cadillac is awesome! These people are always friendly and willing to help.I never have a problem. These people are always friendly and willing to help.I never have a problem. More

The people in the service department are amazing! Daniel was the person that I dealt with the most during my visit and he went above and beyond to help me with whatever I needed. I found everyone th Daniel was the person that I dealt with the most during my visit and he went above and beyond to help me with whatever I needed. I found everyone that I came into contact with to be incredibly helpful, friendly and professional. Even though I didn’t have an appointment, they got my vehicle in immediately and everything was completed in a timely manner. It was my first experience there and I will definitely return when the need arises! Thank you, Findlay Cadillac!! More

They treat you like family. Daniel Bota is awesome in service. I highly recommend this dealership. Daniel Bota is awesome in service. I highly recommend this dealership. More