Findlay Cadillac

Have a 10 year old SRX, they have taken care of it from day one day one More

I have worked with Tyler Sullivan in the past, he is extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some thin extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some things to see if it was a minor repair. Unfortunately, it ended up being the A/ C compressor. Tyler offered a coupon discount over the original estimate and my car was repaired within a reasonable timeframe. I highly recommend seeing Tyler if you need service on you Cadillac. More

Worst service experience ever , brought my Escalade in to be serviced i come outside to my car to find a porter leaning against my car and when i said something he got into my face as if he wanted to fight . be serviced i come outside to my car to find a porter leaning against my car and when i said something he got into my face as if he wanted to fight . I let management know what happened and his response was how long the porter worked there . Didn't seem too concerned about what happened. On a second occasion I brought vehicle in and my headphones came up missing for the rear entertainment was promised another set new set , still waiting. Would not recommend this place More

Worst dealer experience ever I brought my Escalade into service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let t service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let the service manger at the time know what happened and he replied with how many years the guy worked there didnt seem to concerned. Second incident brought my vehicle in for service and my headphones for rear entertainment came up missing was promised another set , im still waiting 🤷‍♂️ More

Tyler gave excellent service. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional. More

Working with Alex Milewski was easy and smooth. He was not only professional and courteous, but was fair, honest and efficient. He was not only professional and courteous, but was fair, honest and efficient. More

Everyone at the dealership was very accommodating and listened to what I was looking for in a car. My sales consultant Morgan Stricklin made the purchasing process easy and continued to follow up after t listened to what I was looking for in a car. My sales consultant Morgan Stricklin made the purchasing process easy and continued to follow up after the purchase to be sure everything was going well for me. More

Very professional and satisfying. The paper work is the most time consuming but overall it was a pleasant experience. The paper work is the most time consuming but overall it was a pleasant experience. More

I want to share my experience to caution others. Although I personally completed all the purchase paperwork, Mr. Hoffman entered everything under my husband’s name only. When I raised the issue and Although I personally completed all the purchase paperwork, Mr. Hoffman entered everything under my husband’s name only. When I raised the issue and provided clear proof of my involvement and completion of the documents, he attempted to dismiss my concerns and even suggested I had not completed the paperwork at all. This behavior felt not only dismissive but gaslighting—an attempt to make me doubt my own actions despite the evidence. Thankfully, I have the documentation to prove what actually happened. A dealership should respect all parties involved in a purchase and handle paperwork accurately. In this case, that standard was not met, and I left feeling disrespected and disregarded. Now, the dealership will have to defend evidence to the contrary in a court trial. More

Findlay Cadillac is the absolute best! I would be lost without Sharon and Bryan. The whole team there is amazing! I would be lost without Sharon and Bryan. The whole team there is amazing! More