Findlay Acura

BUYER BEWARE At Findlay Acura it is truly BUYER BEWARE. On 7/15/16, my wife and I went in to buy a 2017 White ILX from salesman, Joe Marino. After the usual back a At Findlay Acura it is truly BUYER BEWARE. On 7/15/16, my wife and I went in to buy a 2017 White ILX from salesman, Joe Marino. After the usual back and forth negotiating we went into the finance office to sign the normal mountain of paperwork. Like most, I did not read everything put in front of me. However, one thing I did notice was the color of the car listed on the finance agreement. We thought we were buying a white car, but the agreement said silver. I thought it was a simple error and asked to have it corrected. They could not do that because they did not have a white one. Supposedly, one would be shipped to us from out of state, but they could not even come up with a VIN number for this fake car. Looking further I noticed, the amount offered for my trade-in was $1000 lower than agreed upon and the amount for the car was $2000 higher than agreed upon. Tried getting to talk to Kevin Hicks the General Manager, but I guess this fraud and deceit is common practice and nothing unusual because he never even called me back. We walked out and never got as much as an "I'm sorry we tried to rip you off." Joe Marino was calling and texting all day on 7/12/16, trying to get us into the dealership. Once he got caught being dishonest he lost his ability to communicate. Tried calling Acura Customer Service too. That did as much good as leaving a voicemail for Kevin Hicks. Truly Acura does not care to what length their sales people go to to try and sell a car. I expected more from a Findlay dealership. More

only fair After purchasing a RDX, my salesman John Williams was caught in several lies when I asked if my registration ready for pickup at the dealer. He told m After purchasing a RDX, my salesman John Williams was caught in several lies when I asked if my registration ready for pickup at the dealer. He told me there was no-one was on duty (it was a saturday, the most busy day of the week). I drove to the dealership and discovered all the offices were open and functioning. He explained he was too busy to call me back. I went back to the service department the next week to have a small piece of trim replaced. They were the best, courtesy and kindness prevailed. More

Slimey Cars Salemen and Team I regret my decision to buy a car here. Not only did I find a lot of issues with car after I purchased it. Everyone from the GM Kevin, to the finance I regret my decision to buy a car here. Not only did I find a lot of issues with car after I purchased it. Everyone from the GM Kevin, to the finance manager, the guy who answered the phone and my cars salesman Anthony were condescending liars. More

The BEST service!!! So just a quick overview, I'm in the market on buying an SUV. I just had my new born and my wife and I have been sharing a car for the past year. Safe So just a quick overview, I'm in the market on buying an SUV. I just had my new born and my wife and I have been sharing a car for the past year. Safety was big in my mind and the top two SUV that came in my mind was the Honda Pilot or the MDX. After all the countless and lengthy research, I was set to get the MDX; used or new. I first went to Acura of Las Vegas and as soon as the salesman approached me and my friends, I was already looked down as if I'm not capable of getting this car. I was asked so many questions that made me so uncomfortable that I just decided to just leave the dealership and away from the rudeness that the salesman was giving me. The only other Acura dealership in the valley was Findlay Acura, which by the way is not the nearest dealership from where I live. It was Friday night and I have nothing to lose, so I just decided to head there. As soon as we got in, Juan presented himself as a true salesman who does not judge you or look you down (since an MDX is not a cheap car). He was very knowledgeable about the car's blows and whistle that everything I read during my research of the car, was answered with no ease. After test driving the car, Alex who is the Sales Manager was just as friendly, helped me decided whether to buy or lease the new car. After 2 hours, I walked out at the dealership with a brand new MDX Tech Package. Just to be honest, I wasn't expecting to get out of there with this beautiful car, but with the help of Juan and Alex, anything was possible. THANKS GUYS!!!! More

Anthony is my guy !!!! Was referred by Yelp and as a single female was very skeptical, but was delighted with Anthony, he put my mind at ease. I went in with a set price fo Was referred by Yelp and as a single female was very skeptical, but was delighted with Anthony, he put my mind at ease. I went in with a set price for the vehicle I wanted, and also wanted my vehicle paid off (even thought I owed more than it was worth). After 3 hours I walked out with a much newer car, low miles and with no down, payment went up by $40. This guy will really go to bat for you ;-) More

Exceptional experience I went in to buy a TLX on 8/11/2015 . I had an exceptional experience with both Angel Ramirez and Allen Montalvo in sales. They were great ,very frien I went in to buy a TLX on 8/11/2015 . I had an exceptional experience with both Angel Ramirez and Allen Montalvo in sales. They were great ,very friendly and patient . They did not pressure me as I test drove ,ask their lots of questions and made my decision. I am very happy with my wonderful car .Thank you ! More

Over and beyond customer service with zero stressor pressure Juan was beyond excellent! All the details of the car, safety features, handling, service, special features had been explained to the "T". I'm very h Juan was beyond excellent! All the details of the car, safety features, handling, service, special features had been explained to the "T". I'm very happy that I'm taking home a new MDX and my price is affordable! customer service by Juan is beyond stress free, I was taken care of. If you are looking for a new car this is the guy to see! Used, new it doesn't matter you will be taught about cars not just sold a car! This is a long term relationship! Cheers to my 1st new car!! Thank you Juan More

poor service after sale no responce to phone calls i have a car i can not drive no one seems to care once they have your money tried to call mr hicks always busy or unaviable no responce to phone calls i have a car i can not drive no one seems to care once they have your money tried to call mr hicks always busy or unaviable More

Horrible experience purchasing a used vehicle here. They say one thing and do another. Make sure you get everything in writing! I live in California was promised my car would be titled here, but guess They say one thing and do another. Make sure you get everything in writing! I live in California was promised my car would be titled here, but guess what, not only was that not done - I was told after the fact - oops, sorry, nothing we can do and now I have a HUGE mess. Have had the car for 4 months and still no registration or license plates. They are a joke. More

Awesome car dealer! Juan is such an amazing car dealer & friend. I came to have a look at cars while my nissan versa was getting done & took me on a test drive in an Acur Juan is such an amazing car dealer & friend. I came to have a look at cars while my nissan versa was getting done & took me on a test drive in an Acura and got me a smoothie ! I don't know of any other sales man that would do that. Juan is just phenomenal! More