Fiesta Volkswagen - Service Center

Superior service The service advisor was friendly and knowledgable. He kept me informed of what was going on for the service and was able to quickly inform and arrang The service advisor was friendly and knowledgable. He kept me informed of what was going on for the service and was able to quickly inform and arrange for a ride while my car was being serviced. All personal I have contacted at this dealership have been second none, making my wife and I feel this will be the only dealership we will purchase from and have service our vehicles serviced at. Thank you Uptown VW. More

Great Customer service I've been to a few vw dealers for service and this was by far the best experience It was a care free maintenance. Very quick and friendly. Thank you. I've been to a few vw dealers for service and this was by far the best experience It was a care free maintenance. Very quick and friendly. Thank you. More

Excellent service Making an appointment was pleasant. they took me in right away when I arrived. The people were pleasant and the dealership was clean including bathroo Making an appointment was pleasant. they took me in right away when I arrived. The people were pleasant and the dealership was clean including bathrooms. More

Lifesavers I was driving across the country from Orlando, Fl to San Jose, CA and had car trouble in Albuquerque, NM. I towed my car to the Uptown dealer for it I was driving across the country from Orlando, Fl to San Jose, CA and had car trouble in Albuquerque, NM. I towed my car to the Uptown dealer for it be serviced. The staff was fantastic did all they could to get me on the road as quickly and safely as possible. The only negative comment I have is that the service department is not open on Sunday. My EPC light came on and shut my car down in the road late Saturday afternoon so I had to spend an extra day in town. I understand the hours, especially with service staff. It just was unpleasant I had to wait the extra day. I can't thank the team enough for all they did, how they treated me, explaining everything along the way. I felt very comfortable and taken care of, I would definitely recommend this dealership to others. Thank you! More

Maj. Azar Uptown VW is how excellence should be spelled. Top notch dealership St every level. Mr. Holcomb is clearly a professional who knows how to handle cli Uptown VW is how excellence should be spelled. Top notch dealership St every level. Mr. Holcomb is clearly a professional who knows how to handle clients and every aspect of his career and am sure any responsibility he might have. Thank you for a refreshing experience that is so rare to have in this day and age. You have a loyal customer for life and am telling all my friends and family members More

We brought in our VW Beetle for its 10K mile check up. The staff in the Service Dpt at Uptown is very knowledgeable and friendly. We actually used to dread this sort of thing because we didn't particularl The staff in the Service Dpt at Uptown is very knowledgeable and friendly. We actually used to dread this sort of thing because we didn't particularly enjoy dealing with the "other" VW dealership in ABQ (but yet didn't want to give up our love for our VW Beetles - we are on our 5th Beetle.) So we are so grateful for Uptown VW and for making our visits there such a pleasant experience every time! The professionalism the staff shows is very refreshing. Thank you! Louis & Stephanie Chavez More

Called for a replacement price for a timing belt, John Holcomb gave a price $300 below another dealer. I made appointment, when I arrived John said he had a coupon for $100 that applied to the timing bel Holcomb gave a price $300 below another dealer. I made appointment, when I arrived John said he had a coupon for $100 that applied to the timing belt job. I saved $400. on the job. Service was great and timely, when I pickup the car it had been washed. Got a price on oil changes and that also beat the other dealer, plus a car wash. I will be back.scruggslarry More

The customer service and work performed by the technical staff is always well above and beyond. Uptown VW is my exclusive service center and very preferred dealership. staff is always well above and beyond. Uptown VW is my exclusive service center and very preferred dealership. More

I stopped by Monday morning (Martin Luther King Day) to see if I could get my car examined. A week prior to me deciding to have the dealership diagnose my car, it stated acting up. I searched around to fin see if I could get my car examined. A week prior to me deciding to have the dealership diagnose my car, it stated acting up. I searched around to find symptoms similar to mine and even ran a self-diagnostics. What I found indicated the problem might be caused by a clogged fuel filter or fuel pressure regulator. I took the normal steps when dealing with a fuel problem (fuel additive and a tank of premium gas) before I changed the fuel filter. After I changed the fuel filter and air filter the car continued to act as if it was starved for fuel under load. Anyway, when I stopped by the dealership John Holcomb (I assume this is the same John) assisted me. Despite arriving before 7:00 am, he was very courteous. I told him my story and the steps I had thus far taken. He seemed knowledgeable and agreed to have the vehicle looked at as soon as possible. After a few hours I called the service department to check on my vehicle. John answered the phone and proceeded to tell me the root cause of my car’s trouble. The news was terrible! The lobe on the cam shaft was banging against the cam follower. This issue had caused the entire surface area of the cam follower to erode completely and it significantly wore down the lobe. At first I thought John had me confused with another customer after all, my car probably needed just a new fuel pump. Anyway, it turns out John was talking about my car and some major repairs were in order. The silver lining is that the components were still covered under a manufactures warranty. I appreciate how John not only had the warranty information handy when I called but he also gave me cost breakdowns on parts, had the mechanic replace two worn out seals, and even let me see the damaged cam and cam follower. John was a huge help and I’m extremely thankful that I brought my car to this dealership. It’s always a relief to have your car fixed free of charge (besides the seals) but it’s an even bigger relief when the staff is professional and knowledgeable. John was a big help and my overall experience was terrific. Thank you to everyone who worked on my car too, it runs great! More

Everyone at VW was very friendly and helpful, I enjoy taking my car to get serviced at your location, everything I wanted/ needed taken care of was done!! Thank you taking my car to get serviced at your location, everything I wanted/ needed taken care of was done!! Thank you More