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Fiesta Subaru - Service Center

Albuquerque , NM

4.6
243 Reviews
Call Service Center (505) 499-4645

243 Reviews of Fiesta Subaru - Service Center

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September 25, 2024

After 30 years of buying cars, this was the best experience I have had at any car dealer ship. More

by drew87111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Sep 25, 2024 -

Fiesta Subaru responded

Thank you for the five star review. Tyler and the rest of the team are great and I am glad that you enjoyed your experience. See you again soon in six month or six thousand miles when you come in for your first service.

September 25, 2024

Fiesta is first class. A service writer named Rick helped me with everything I needed. I'll be back! More

by THOMASPHARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick.
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Sep 25, 2024 -

Fiesta Subaru responded

Hi Thomas. Rick was just awarded employee of the month. He has been a real benefit to Fiesta Subaru and our customers. Please let him know if you ever need anything and see you again at your next service appointment.

September 25, 2024

Jair was courteous and most helpful and took care of my problem without hesitation. Waiting was not a problem in the comfortable lobby. More

by MIRHALEV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jair
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Sep 25, 2024 -

Fiesta Subaru responded

Jair and the rest of the team are great. Glad that you enjoyed our new state of the art facility. Did you try out the new coffee machine. It came all the way from Switzerland and makes a great cup in many varieties. See you again at your next service appointment. If you need something don't hesitate to contact us. Cheers!

September 25, 2024

Staff was nice. New building is great. I had to wait awhile and there was no TV magazine pile or soda machine. Car wash is same as before, not the best. Oil must hav More

by ANDREA44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Sep 25, 2024 -

Fiesta Subaru responded

Hi Andrea. I agree with you about the building. It's awesome and is one of the top five largest Subaru stores in the country. Subaru doesn't like soda machines so we offer bottle water (chilled & room temperature), two different coffee machines and a nice selection of healthy snacks and baked goods. The car wash is automated and recycles all the water that it uses. It comes out cleaner that when it goes in. If it misses a spot please let us know. If you still smell oil let us know. Perhaps something else is burning off. We can power wash the engine bay and see if there is anything else going on. See you again for your next service.

September 25, 2024

Car in for recall, didn’t have parts on hand, had to wait for them to come in, but wasn’t an issue. Jair was a great help! Everyone was very friendly! Love the new facility! More

by ROCKNCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jair
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Sep 25, 2024 -

Fiesta Subaru responded

Thank you for your five star review and your patience waiting for your recall parts. Glad to hear that Jair and the team took great care of you.

September 24, 2024

Fast and easy and love the service department! Never any issues. Everyone there is so helpful!! More

by NATECUARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone
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Sep 25, 2024 -

Fiesta Subaru responded

Thanks for the five star review.

September 24, 2024

This is the second time it took several hours beyond what I was told. The waiting is always so lengthy. Not sure what is going on. More

by oroanhorse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
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Sep 25, 2024 -

Fiesta Subaru responded

Sorry to hear that you had a two star experience. Please contact Reuben Trujillo, our service drive manager, and let him know what we did and how we can be better. The number for service is 505-305-3940. Reuben will work to see how we can resolve any issues that you might have.

September 22, 2024

Staff was very professional and helpful. Gentleman who checked me in and out was exceptional and polite. A real asset! More

by JMSBIDDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Sep 25, 2024 -

Fiesta Subaru responded

Josh and the team are awesome. Glad to hear that you had a great experience.

September 21, 2024

I am disabled and Roy helped get my wheelchair out of the car. Then offered to work with Lyft to get a ride for me since the service will take longer than waiting. Courteous, professional, listen to my con More

by PILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Report | Print
Sep 25, 2024 -

Fiesta Subaru responded

We strive to help everyone with courtesy and respect. Glad to hear that you like the Lift ride service. I think switching to that was much better than our shuttle van that we used to have. This way you get directly where you are going and only have one stop. Your destination. See you again soon.

September 21, 2024

Fiesta Subaru quickly determined where a leak was coming from and fixed it appropriately. The cost was on the low end of what is quoted for a bearing replacement. More

by kent_gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Sep 25, 2024 -

Fiesta Subaru responded

No one likes something leaking on their car. Glad to hear it was taken quickly and less than what was estimated. See you agin on your next service and tell your friends!

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