Fiesta Kia - Service Center

Do not use the service department at this dealership. They have no idea what customer service is. Or even know how to communicate with people on what is going on with your car repairs. Neither do they kn They have no idea what customer service is. Or even know how to communicate with people on what is going on with your car repairs. Neither do they know how to return messages left day after day. Even with their manager he never answered my calls or responded to my messages. Terrible customer service. Again do not leave your car here for any kind of repairs or maintenance! More

DON'T BUY FROM HERE DUE TO THE ABUSE AND MOCKING OF THE SERVICE MANAGER MIKE COTTONE AND THE MAN THAT THEY ALLOW TO VERBALLY ABUSE AND CANCEL APPOINTMENTS, BECAUSE THEY HAVE A GOD COMPLEX - NARCISSISTIC PE SERVICE MANAGER MIKE COTTONE AND THE MAN THAT THEY ALLOW TO VERBALLY ABUSE AND CANCEL APPOINTMENTS, BECAUSE THEY HAVE A GOD COMPLEX - NARCISSISTIC PERSONALITES AT THE HIGHEST LEVEL. Buying process is great, on April 1st 2023, we paid cash for a new 2023 vechicle, but things fall apart as soon as we received a RECALL ON THE COMPUTER SOFTWARE. The Service Department Management and personel is cruel and abusive and the humilation of this man I wouldn't wish on my worst enemy. We schedule an appointment a few weeks out and it had to be on a Saturday due to the 4 hour drive. I arrived ahead of schedule this morning and upon arrival was asked if I had an appointment, I told him yes, handed him my recall paperwork and then he told me he had CANCELLED my appointment, due to I did call him an CONFIRM I would be there. He then perceded to tell me his Personal Receptionist had called me Friday and I failed to call her back and confirm. I could produce my phone records then he said, well maybe she called during the week and you didn't call ME back, so I canceled your appointment. I explained I had driven 4 hours and he told me he didn't care and the thing he could do for me was Next Saturday or go elsewhere more or less. He then stated that he recall to fix the software issue would only take about an hour, but he wasn't going to do it because, HE WOULDN'T BE ABLE TO LEAVE BY 2PM. He laughed at me for the drive and make it very clear, Fiesta Kia didn't need my buisness. HE WAS A FULL ON NARCISSIST - even handed me the SERVICE MANAGERS business card to call him, because he would back up his decision. Really a 4 hour drive, in a new car bought on April 1st, Software Recall due to possible RISK OF A CRASH - and he told me to leave after he decide to cancel my appointment and a 4 hour drive back home. And the best he could do was schedule me for July 1st if I wanted to make another 8 hour drive around trip. Lawsuit waiting to happen with this Narrassistic Service Department NHTSA CAMPAIGN ID: 23V298000 RECALL DATE: 2023-04-27 SUMMARY Kia America, Inc. (Kia) is recalling certain 2023 vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems." CONSEQUENCES A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash. REMEDY Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270. COMPONENT AFFECTED ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL NOTES Kia America, Inc. More

I went in for my 30000 mile service. Had excellent service by the team, particularly Bill. Was provided a clear explanation of the services to be done and a ride home so I didn't have Had excellent service by the team, particularly Bill. Was provided a clear explanation of the services to be done and a ride home so I didn't have to wait there. Thanks for the great service. More

Everything was perfect, I would recommend dealership to anyone, my serive representative Bill Davis could not have been more positive and efficient. Service timely 1 hour or less. Thanks anyone, my serive representative Bill Davis could not have been more positive and efficient. Service timely 1 hour or less. Thanks More

Just had our 2021 Telluride serviced. The staff was friendly, knowledgeable, amd helpful. Also got the car back much sooner than expected. Thanks George S The staff was friendly, knowledgeable, amd helpful. Also got the car back much sooner than expected. Thanks George S More

Buying process is great, but things fall apart as soon as you need a repair. Management is cruel and abusive. I wouldn't wish this treatment on my worst enemy. you need a repair. Management is cruel and abusive. I wouldn't wish this treatment on my worst enemy. More

Had our Kia Optima serviced at Fiesta Kia. When we picked up the car the trunk lid had a deep scratch in it. We were told repeatedly it would be repaired. 6 months later it's still not repaired. Left message up the car the trunk lid had a deep scratch in it. We were told repeatedly it would be repaired. 6 months later it's still not repaired. Left messages with General Manager, Reve Teupell, who has yet to return any calls. We will not be purchasing the K5 we were looking at nor have any vehicles serviced there. We will be escalating to Kia corporate. More

Jamie Borunda provided fast, friendly customer service during my vechicle service. I was able to wait for my vechicle during my oil change and it was very quick and my vechicle was very clean when returne during my vechicle service. I was able to wait for my vechicle during my oil change and it was very quick and my vechicle was very clean when returned to me! More

there are friendly and knowledge able got me out fast the service gave me there are a, great group , car wash and vaccum the inside was a nice touch the goys at the service desk are great the service gave me there are a, great group , car wash and vaccum the inside was a nice touch the goys at the service desk are great More

Excellent service, as always.. They dialed in the problem, and had me fixed and back on the road in a few hours. Thank you, Jaime Borunda and service team! problem, and had me fixed and back on the road in a few hours. Thank you, Jaime Borunda and service team! More