Fiesta Kia - Service Center

easy stress free car shopping experience. stress free maitenence lobby and general waiting experience. Nice. stress free maitenence lobby and general waiting experience. Nice. More

Friendly people at Fiesta Kia. In and out quickly. They kept me updated on my vehicle status. In and out quickly. They kept me updated on my vehicle status. More

Very good work just like always will keep going to Roy for my oil changes for my oil changes More

Service was a lot faster this time which I liked. The service people were nice and respectful. The service people were nice and respectful. More

Staff was cordial and answered all questions I had. Overall it was a very good experience. Overall it was a very good experience. More

I am grateful Justin (MAD xxxxxxTO YOU) took my vehicle though I was a day early for routine maintenance care. However, the oil change price ($142) is excessive at this location; Fiesta Kia. And, I fel though I was a day early for routine maintenance care. However, the oil change price ($142) is excessive at this location; Fiesta Kia. And, I felt uncomfortable in providing my $10 off coupon- I'm unsure why but that is on me. I believe after this visit, I will stick to Pitre Kia where my oil change is normally $100. More

Very easy to book an appointment and received excellent care. Justin was pleasant and handled everything with care. care. Justin was pleasant and handled everything with care. More

The best service I’ve had in my life ☺️ fast, friendly and efficient Mr. Justin it a amazing and efficient Mr. Justin it a amazing More

Tyrone is always helpful and professional. I am always taken care of when I bring my car for service. I am always taken care of when I bring my car for service. More

I purchased my 2024 Kia Forte GT from Fiesta Kia on May 28, 2024, and scheduled my first maintenance appointment for December 12, 2024, or when the car reached 6,000 miles. As I approached 6,000 miles, I d 28, 2024, and scheduled my first maintenance appointment for December 12, 2024, or when the car reached 6,000 miles. As I approached 6,000 miles, I decided to move the appointment up to September 12, 2024, at 1:30 PM. A staff member named Justin scheduled it for me. On Thursday, September 12th, I arrived at Fiesta Kia around 1:45 PM. Justin wasn’t at his desk, so the person next to him assisted me, took my keys, and mentioned the service would take about 2 hours, promising my car would be ready by 5 PM. I was also provided with a complimentary Lyft ride, which was a nice touch. However, I waited for a call from Fiesta Kia, and by 7 PM, I still hadn’t heard from them. The next day, Friday, September 13th, I called Justin around 11 AM to check on my car, but he didn’t answer. After calling three times and receiving no response, I sent him a text. I tried again at 2 PM but still got no reply. By 4:45 PM, I went to Fiesta Kia in person to check on my car. No one was at the maintenance desk, so I found Roy, who informed me after 5-8 minutes that my car still wasn’t ready. Frustrated, I asked why my first maintenance service, which was supposed to take 2 hours, had now dragged on for over 24 hours without any communication. Roy called Justin, who finally answered, but I didn’t hear an apology or explanation. It was only when I mentioned speaking to the manager and leaving a review that they seemed to take my concern seriously. Unfortunately, the manager wasn’t available as it was already after 5 PM. Roy then promised to complete the service on Monday, September 16th, which left me frustrated, as I wasn’t informed earlier that my car would be held for the entire weekend. I had plans and should’ve been made aware of the delay. Roy admitted it wasn’t his responsibility, but rather an issue of poor communication. On Monday morning, September 16th, I received a call from Mike, the Maintenance Manager. He listened to the entire situation, apologized, and personally took care of the maintenance. My car was finally ready within 2-3 hours. Mike was kind and professional, and I appreciated his efforts to resolve the issue. While Mike handled the situation well, I was deeply disappointed by the overall experience. Fiesta Kia has a strong reputation, but my first maintenance service was far from smooth. I hope they address these communication issues to prevent similar frustrations for other customers. I didn’t leave a review on Google this time, but if this happens again, I’ll be sure to do so. More