Fiesta Kia - Service Center

This dealership had the worst customer service I have ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that my vehicle isnt driveable and that my camshaft needed to be replaced. Which didnt make sense because I drove the vehicle there. After having no choice to but get the camshaft replaced because the vehicle wasnt driveable "who knows what they did". And note they said they had the part in stock. They had my vehicle for over 2 months, with no follow up I CALLED AND LEFT MESSAGES, NO CALL BACK. I had to go the dealership to retrieve my own vehicle. At that when on arrival they gave me a whole new set of keys they said they lost my keys again no follow up! this is my sons vehicle and we have had to uber him and take time off of work to get him to school and work and my my bill was 2700 dollars with out any compensation for them having my vehicle for over 2 months. No accountability when asked why they had my vehicle so long, answer received was "we have alot vehicles and customers other than you", like it it was my fault. Such a heartless company! I feel I received more attitude from the service manager and also the general manager more than I did from the service advisor, which you don't usually expect. I'm thankful that my vehicle is back on the road, but the experience was so much trauma for me that I will never buy another kia! Happy Holidays! More

Amazing Experience and amazing service by service advisor Victor. Service was fast and child room was helpful as I brought my daughter with me. Snacks and beverages while you waited were also a nice addition Victor. Service was fast and child room was helpful as I brought my daughter with me. Snacks and beverages while you waited were also a nice addition! More

Was very helpful and keep me updated the whole time the service was great always service was great always More

Victor Nevarez with the service staff did a very good job. he was very knowledgeable and demonstrated care for the cars issues. job. he was very knowledgeable and demonstrated care for the cars issues. More

Everyone there was amazing and I'm so happy with my purchase! Very helpful crew, especially Xavier. purchase! Very helpful crew, especially Xavier. More

Tried to charge me extra $600 cause their estimator made a mistake. Terrible phone service, no return calls, felt like I was being taken. a mistake. Terrible phone service, no return calls, felt like I was being taken. More

Everything finally got fixed although it required me renting a car for several days. Victor did a great job. renting a car for several days. Victor did a great job. More

My 4th car from fiesta Kia. They’re very good to me and I am loyal to them. Ralph is my go to anytime I need anything They’re very good to me and I am loyal to them. Ralph is my go to anytime I need anything More

It was very frustrating having to deal with two different sales men. Overall my experience was ok. sales men. Overall my experience was ok. More

Excellent customer service and very professional. After the service was completed in my Carnival the agent explained everything to us and followed up with me by phone. After the service was completed in my Carnival the agent explained everything to us and followed up with me by phone. More