Fiesta Kia - Service Center

I paid for my service on Saturday and was told the part would be ordered Monday. I hadn't heard anything by Wednesday so I called and was told the part was on order but they didn't know when it would arriv would be ordered Monday. I hadn't heard anything by Wednesday so I called and was told the part was on order but they didn't know when it would arrive, but told me they would call me when it did. I called them the following Monday, and when they returned that call, they told me the part had arrived Friday and they forgot to call me. They then told me it would be ready the next afternoon, when the closed early for Christmas Eve. They left the paper floor protector in when it was returned to me. I'm addition they took items out of the center console, like my umbrella and left them on the seat. Also the car appeared to have be partially sprayed with water before being returned, but it just moved some of the dirt build up around. Also they gave me a 'cheat sheet' on how to answer this survey. I am ignoring jt. More

Tyrone was efficient and pleasant and had the work done prior to when promised. I live north of Santa Fe, but will drive by the dealership there to Fiesta Kia in Albuquerque. prior to when promised. I live north of Santa Fe, but will drive by the dealership there to Fiesta Kia in Albuquerque. More

Very helpful and knowledgeable he explained everything well and we were able to go in and out quickly and efficiently well and we were able to go in and out quickly and efficiently More

Serious overall lack of communication coming from this team. Tyrone was nice in helping me, but a poor communicator in regards to what he thought was happening with my car and what was actually happening. team. Tyrone was nice in helping me, but a poor communicator in regards to what he thought was happening with my car and what was actually happening. Took a week to get an estimate, then we dealt with the insurance company (The General - which was also poor service). I had to continually reach out to this dealership and the insurance company to check on progress. At some point I told Tyrone to go ahead and complete the repairs and that I was dealing with the insurance company from here on. He surprised me with a bill that was twice the original estimate, something else that was part of the repair, a common issue with a theft attempt break-in. I talked to the service manager, Mike Cottone, who did nothing I could tell to help this situation, admitted that he was working on improving communication with his team, and then himself demonstrated a lack of communication with me. After 2 months of this, resolution was achieved with the insurance company and I picked up my car, the dealership compromising with the insurance company a little. Not happy with this entire process, but the work was completed and insurance paid for most of it. More

Communicated and had car serviced and done in an efficient amount of time. Called after to follow up efficient amount of time. Called after to follow up More

Good communication, friendly staff. Detailed paperwork, complete repairs. Staff know we will go soon to Kentucky and said they are confident the 12v charging issue is now prevented. Detailed paperwork, complete repairs. Staff know we will go soon to Kentucky and said they are confident the 12v charging issue is now prevented. They mentioned they would put in windshield washer fluid, but I just topped it up now so that did not happen. Minor point, though. More

The service was supposed to be handled by Fiesta after having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I sho having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I shouldnt put words in his mouth about taking care of the bill when I didnt was very unprofessional. More

The dealership and it's employees were great. You have priced yourselves out of the market. Your prices are double what I can get the same service on the private market You have priced yourselves out of the market. Your prices are double what I can get the same service on the private market More

My experience with the service team is always top notch! Everyone is courteous of my time and keeping me informed on the status of my vehicle. Everyone is courteous of my time and keeping me informed on the status of my vehicle. More

Very friendly, informative, and helpful service. Got taken care of efficiently and effectively thanks again Got taken care of efficiently and effectively thanks again More