Fiesta Kia - Service Center

Been coming back every six months since I purchased my 2021 Telluride in May 2021. Time spent in the dealership has gotten longer each time I bring my vehicle in. Understanding that the turnover rate is t 2021 Telluride in May 2021. Time spent in the dealership has gotten longer each time I bring my vehicle in. Understanding that the turnover rate is tremendously high there, and retainability is predicated on positive customer reviews, I feel as though Fiesta should make a better effort at hiring on qualified technicians to speed the processes up somewhat. Spending 3 to 5 hours at the dealership for routine maintenance is unacceptable. More

The staff was warm and welcoming. The only problem I had was that it took 3 hours longer than I was told to do the work on my car. The only problem I had was that it took 3 hours longer than I was told to do the work on my car. More

Awesome experience start to finish! Purchased the vehicle my wife wanted without any frustrations. Would suggest this business to friends and family! Purchased the vehicle my wife wanted without any frustrations. Would suggest this business to friends and family! More

Easy to schedule and timely service. Work done on time and done well. Prescribed maintenance was explained well. Work done on time and done well. Prescribed maintenance was explained well. More

Nice service area, but 2 hour wait a little too long. Waiting area nice but wish tv was on a movie channel or some channel so I’m not on my phone the entire two hours. Waiting area nice but wish tv was on a movie channel or some channel so I’m not on my phone the entire two hours. More

Thanks for everything and always making sure we’re taken care of. I appreciate it so very much! care of. I appreciate it so very much! More

Tyrone always has amazing customer service I hope he’s always the one to help me always the one to help me More

Overall, not a bad experience, however I was told that the issue that is still occurring with my Kia K5 is still happening once again. Apparently a tech took my car out for a 15 minute drive and did not f the issue that is still occurring with my Kia K5 is still happening once again. Apparently a tech took my car out for a 15 minute drive and did not find any issues. However, the transmission issue seems to be happening again. They also mentioned that it might be attributed to the cold weather. Brake issue still is happening. One of the service tech's said he heard of the same issue in other K5s and other repairs had to be done. How many times do I need to take off of work and take my car to be "evaluated" before the issue will be resolved. It took over 40 minutes to get checked in when I dropped off the vehicle. I was also provided with a sheet of acceptable answers for the survey. I work in customer service and coaching a customer to giving you great reviews is always looked down upon and should never be done. I will be making another appointment for the same issues. More

Representative was very nice and helpful explaining all that was done to the vehicle at the time and what would need to be done at a later time due to parts that was done to the vehicle at the time and what would need to be done at a later time due to parts More

Victor provided excellent customer service and kept me well-informed of status. The technicians did an excellent job. well-informed of status. The technicians did an excellent job. More