Fiesta Kia - Service Center

Trying to charge me $10,000 for Transmission and $213 just to look at it just to look at it More

Dan was an excellent dealer. He has great customer service. Very nice person to deal with. He has great customer service. Very nice person to deal with. More

I am 3 hrs away from this dealer, I had spoken to a service rep about multiple issues that needed to be addressed, he stated he would have the part for me when I arrived and would set me up for an 8am service rep about multiple issues that needed to be addressed, he stated he would have the part for me when I arrived and would set me up for an 8am appointment. I drove up there the night before and rented a hotel so I could be at the dealer’s service department by 8am. Once I showed up at 8am another service rep greeted me and never found my appointment nor was my part ever ordered. I am not too happy with the place since I drove 3 hours and rented a hotel just to find out I was lied to. More

If you find the right service advisors - Roy or Tyronne, the service is outstanding. It was quick and easy! the service is outstanding. It was quick and easy! More

I will do everything in my power to avoid returning to Fiesta Kia in Albuquerque. The service was slow, the quality control was shoddy, and the communication was non-existent. I took my vehicle in for Fiesta Kia in Albuquerque. The service was slow, the quality control was shoddy, and the communication was non-existent. I took my vehicle in for brake repairs on Tuesday, 28 May and was told they needed to order a part, but the work would be completed on Friday, 31 May. I provided my phone number and email address as well as giving them permission to contact me via text message. More than a week passed with no word. On Wednesday, 5 June, three working days after the repair was supposed to be complete, I called Fiesta Kia for an update, but could not reach an employee, so left a voicemail. My call was never returned, so I called again on Thursday, 6 June. An employee told me he would call back in fifteen minutes. He did not. Two hours later I called the dealership again, was transferred again to the same employee who again promised to call me back in fifteen minutes. He again failed to follow through. On Friday, 7 June I called the dealership again, was transferred to voicemail, and left a message which, again, was never returned. On Monday, 10 June, I called and was told that my vehicle had not yet been diagnosed. Tuesday, 11 June, I called the dealership and escalated the issue to a service manager. The service manager informed me imy vehicle would be ready that afternoon or the morning of the 12th at the latest as they wanted to quality check the repair work. I recieved no followup to this, so I waited until 11 AM the on the 12th and left a message for the service manager. The message was never returned. At noon, I called the dealership again and was informed that my car had been ready to pick up all morning. Despite the extra time devoted to quality assurance, an employee found another minor issue with the vehicle while bringing it to reception, necessitating another half hour wait. Happily, I was finally able to recover my vehicle. Given the unbroken succession of incompetence and unfulfilled promises, I will be taking my vehicle to another dealership to check the work. Delays in repair work are understandable. Persistent failures to notify the customer are not. I have always taken my vehicle to Kia dealerships for maintenance. I am willing to pay the premium for dealership service because of the presumption of professionalism and competence. Every other dealership has done an excellent job fulfilling these tenets, and notified me proactively about my vehicle's condition and repair progress. Unfortunately, Fiesta Kia has provided a sad outlier in an otherwise positive Kia dealership experience. So, if you want your vehicle to disappear for two and a half weeks with precisely zero communication from the dealership, feel free to take it to Fiesta Kia. Otherwise, look elsewhere. More

Josh was very friendly and helpful when we went in for work we weren't sure what was needed. A wrench appeared on the dash screen. He told us what was needed and got it done. Quick and easy. work we weren't sure what was needed. A wrench appeared on the dash screen. He told us what was needed and got it done. Quick and easy. More

Josh was helpful informative and right on with his estimate. Great experience . I felt very supported. estimate. Great experience . I felt very supported. More

Do not use the service department at this dealership. They have no idea what customer service is. Or even know how to communicate with people on what is going on with your car repairs. Neither do they kn They have no idea what customer service is. Or even know how to communicate with people on what is going on with your car repairs. Neither do they know how to return messages left day after day. Even with their manager he never answered my calls or responded to my messages. Terrible customer service. Again do not leave your car here for any kind of repairs or maintenance! More

DON'T BUY FROM HERE DUE TO THE ABUSE AND MOCKING OF THE SERVICE MANAGER MIKE COTTONE AND THE MAN THAT THEY ALLOW TO VERBALLY ABUSE AND CANCEL APPOINTMENTS, BECAUSE THEY HAVE A GOD COMPLEX - NARCISSISTIC PE SERVICE MANAGER MIKE COTTONE AND THE MAN THAT THEY ALLOW TO VERBALLY ABUSE AND CANCEL APPOINTMENTS, BECAUSE THEY HAVE A GOD COMPLEX - NARCISSISTIC PERSONALITES AT THE HIGHEST LEVEL. Buying process is great, on April 1st 2023, we paid cash for a new 2023 vechicle, but things fall apart as soon as we received a RECALL ON THE COMPUTER SOFTWARE. The Service Department Management and personel is cruel and abusive and the humilation of this man I wouldn't wish on my worst enemy. We schedule an appointment a few weeks out and it had to be on a Saturday due to the 4 hour drive. I arrived ahead of schedule this morning and upon arrival was asked if I had an appointment, I told him yes, handed him my recall paperwork and then he told me he had CANCELLED my appointment, due to I did call him an CONFIRM I would be there. He then perceded to tell me his Personal Receptionist had called me Friday and I failed to call her back and confirm. I could produce my phone records then he said, well maybe she called during the week and you didn't call ME back, so I canceled your appointment. I explained I had driven 4 hours and he told me he didn't care and the thing he could do for me was Next Saturday or go elsewhere more or less. He then stated that he recall to fix the software issue would only take about an hour, but he wasn't going to do it because, HE WOULDN'T BE ABLE TO LEAVE BY 2PM. He laughed at me for the drive and make it very clear, Fiesta Kia didn't need my buisness. HE WAS A FULL ON NARCISSIST - even handed me the SERVICE MANAGERS business card to call him, because he would back up his decision. Really a 4 hour drive, in a new car bought on April 1st, Software Recall due to possible RISK OF A CRASH - and he told me to leave after he decide to cancel my appointment and a 4 hour drive back home. And the best he could do was schedule me for July 1st if I wanted to make another 8 hour drive around trip. Lawsuit waiting to happen with this Narrassistic Service Department NHTSA CAMPAIGN ID: 23V298000 RECALL DATE: 2023-04-27 SUMMARY Kia America, Inc. (Kia) is recalling certain 2023 vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems." CONSEQUENCES A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash. REMEDY Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270. COMPONENT AFFECTED ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL NOTES Kia America, Inc. More