Fiesta Kia

Everything was perfect, I would recommend dealership to anyone, my serive representative Bill Davis could not have been more positive and efficient. Service timely 1 hour or less. Thanks anyone, my serive representative Bill Davis could not have been more positive and efficient. Service timely 1 hour or less. Thanks More

This is a fairly long review so please bear with me. I purchased a new vehicle from Fiesta Kia on 10/22/22. On 10/23/22 I emailed the finance manager Marcos for documents that included the purchase pric I purchased a new vehicle from Fiesta Kia on 10/22/22. On 10/23/22 I emailed the finance manager Marcos for documents that included the purchase price of my vehicle and my loan information as they weren’t emailed to me, and I got no response. I received an email from Kia Finance on 10/27 and I noticed the loan was a bit higher than expected. I called the dealership but had to leave a voicemail. On 11/9 I talked to my salesman who said his manager would call me; I never received a call. On 11/14 I reached out to my salesman again and was offered to have my contract emailed to me and a phone call from the manager. I never received the contract but was called by Marcos on 11/15 who went through the sales price with me and told me the extra cost was due to “differences in titling and registration fees” in my home state. He agreed to send me the copy of my purchase agreement the same day or the next but I never received it. On 11/20 I sent another message to my salesperson requesting the GM’s phone number as I still had no proof as to what this extra fee was for. I received a call from the GM John Black on 11/21 who said the extra cost was due to a 5 year roadside assistance contract that was evidently sold to me by Marcos (without my knowledge) for $700 and that it was not able to be canceled/there was nothing he could do about it as he had my signature. So, not only did Marcos lie to me about what the price of my car included while on the phone, he was also the same person who snuck the additional $700 on there in the first place. I guess it’s not coincidental that he wouldn’t send me the purchase agreement. John said Marcos did nothing wrong as his job is to sell products and services and that’s what he did. We asked to have Marcos follow up with us to discuss when we agreed to purchase a $700 roadside assistance contract. Marcos called me 11/23and said that he didn’t sell me roadside assistance, what he did was “downgrade” my care package to “save me $500” because I didn’t need oil changes. What care package? My husband and I made it very clear that we did not want any additional warrantees or services. Marcos claimed that I signed up for a Kia care package when I signed a document agreeing on the price of the vehicle while submitting my down payment. I requested to see that document from him and John on 11/23 via email as well as called them both, but have not received any word back from them. Additionally, I called Kia corporate in the meantime and they told me that 5 years of roadside assistance came free with the purchase of my vehicle. Fiesta Kia sold me (for $700 nonetheless) the exact same service that I am already receiving for free, without telling me. If that isn’t payment packing, I don’t know what is. I also contacted the contractor who offers the paid roadside assistance and was told that Fiesta Kia has the option to cancel my roadside contract within 90 days and they weren’t sure why Fiesta Kia would say otherwise. I was also given an interest rate of 7.5% with a credit score over 850 because I was “from out of state”, but that’s a story for a different day. These people saw a young woman traveling in from out of state to purchase a new vehicle and took advantage of that fact. I was preyed upon and lied to by both managers. I would not recommend this dealership to anyone. If you are in the market for a new vehicle, I would go the extra distance to find a different dealership with some integrity. If you are a past customer, I would look over your documents carefully (if you even got them) as I wouldn’t be surprised if there were extra charges hidden in them. More

Just had our 2021 Telluride serviced. The staff was friendly, knowledgeable, amd helpful. Also got the car back much sooner than expected. Thanks George S The staff was friendly, knowledgeable, amd helpful. Also got the car back much sooner than expected. Thanks George S More

They’ve had my car since July 15th and it is Aug 8 today. I got it from Carvana and it immediately needed a whole new transmission. Since it’s under warranty Kia is supposed to fix it. They literally have be I got it from Carvana and it immediately needed a whole new transmission. Since it’s under warranty Kia is supposed to fix it. They literally have been telling me that the claim will take 48 hours to go through for the past 2 weeks. I call everyday and they say that I’ll hear back from them later that day or the next day and they never have followed through. I’m supposed to get a free rental car from them since it’s in for a problem under warranty, but still no rental yet either. I am shocked by how no one follows through with what they say. They don’t care if the customers are happy because they are a dealership and will get business no matter what. More

Fiesta Kia has some incredible staff! I was looking into purchasing a Telluride, and the folks I worked with (Ray, Josh, and John) were each exceptional. Ray took time to not only answer I was looking into purchasing a Telluride, and the folks I worked with (Ray, Josh, and John) were each exceptional. Ray took time to not only answer any question I had but explain the what’s and why’s behind it all. You rarely ever find that from a salesperson at a car dealership. I was impressed. Each of them displayed courteous and caring customer service and I didn’t even end up purchasing a car from them! However, they made such a positive impression, I’m still taking the time to write a review because it was that good! I highly recommend Fiesta Kia. You will wonderfully be taken care of! More

Buying process is great, but things fall apart as soon as you need a repair. Management is cruel and abusive. I wouldn't wish this treatment on my worst enemy. you need a repair. Management is cruel and abusive. I wouldn't wish this treatment on my worst enemy. More

Had our Kia Optima serviced at Fiesta Kia. When we picked up the car the trunk lid had a deep scratch in it. We were told repeatedly it would be repaired. 6 months later it's still not repaired. Left message up the car the trunk lid had a deep scratch in it. We were told repeatedly it would be repaired. 6 months later it's still not repaired. Left messages with General Manager, Reve Teupell, who has yet to return any calls. We will not be purchasing the K5 we were looking at nor have any vehicles serviced there. We will be escalating to Kia corporate. More

Great employees friendly fast and listen to what you need in a car, they worked hard to find the Percy car for us in our budget in a car, they worked hard to find the Percy car for us in our budget More

Absolutely, the best car buying experience ever! Ralph Navarro, my salesman was so informative going over every detail in my 2020 Kia telluride. I felt no pressure we spent over three hours making sure th Navarro, my salesman was so informative going over every detail in my 2020 Kia telluride. I felt no pressure we spent over three hours making sure this was the right car for me. Not once did I feel pressured or intimidated. Everyone from Eddy in the finance department to the managers were so welcoming. Special thanks to Ralph for the superior customer service.I felt like I was part of the family, thank you again for helping me find my dream car. More

My dealings with Fiesta Kia have been nothing but positive and rewarding. Michael Embry has been extra helpful with me my wife and possibly members of my family. He knows what to say in a respectful positive and rewarding. Michael Embry has been extra helpful with me my wife and possibly members of my family. He knows what to say in a respectful way. More