Fiesta Kia

Trying to charge me $10,000 for Transmission and $213 just to look at it just to look at it More

I have purchased my last vehicles from Fiesta Kia. I won't even consider looking at any other dealerships. I've always gotten top notch service and fair pricing from Fiesta Kia. I recommend them to I won't even consider looking at any other dealerships. I've always gotten top notch service and fair pricing from Fiesta Kia. I recommend them to all my friends and family whenever someone tells me they're in the market for a new car. More

Amazing and professional sales team, helped me get the best deal possible on two vehicles best deal possible on two vehicles More

The finance guy Steven was the best one I dealt with in this process. The sales guy was OK but his manager was deceitful in her dealings with me. Also she was sloppy on her administrative duties such that this process. The sales guy was OK but his manager was deceitful in her dealings with me. Also she was sloppy on her administrative duties such that my $1000 down payment was not credited in the sale. After this 6+ hour process I failed to notice this and had to go in the next business day to request a refund More

Dan was an excellent dealer. He has great customer service. Very nice person to deal with. He has great customer service. Very nice person to deal with. More

I am 3 hrs away from this dealer, I had spoken to a service rep about multiple issues that needed to be addressed, he stated he would have the part for me when I arrived and would set me up for an 8am service rep about multiple issues that needed to be addressed, he stated he would have the part for me when I arrived and would set me up for an 8am appointment. I drove up there the night before and rented a hotel so I could be at the dealer’s service department by 8am. Once I showed up at 8am another service rep greeted me and never found my appointment nor was my part ever ordered. I am not too happy with the place since I drove 3 hours and rented a hotel just to find out I was lied to. More

If you find the right service advisors - Roy or Tyronne, the service is outstanding. It was quick and easy! the service is outstanding. It was quick and easy! More

I will do everything in my power to avoid returning to Fiesta Kia in Albuquerque. The service was slow, the quality control was shoddy, and the communication was non-existent. I took my vehicle in for Fiesta Kia in Albuquerque. The service was slow, the quality control was shoddy, and the communication was non-existent. I took my vehicle in for brake repairs on Tuesday, 28 May and was told they needed to order a part, but the work would be completed on Friday, 31 May. I provided my phone number and email address as well as giving them permission to contact me via text message. More than a week passed with no word. On Wednesday, 5 June, three working days after the repair was supposed to be complete, I called Fiesta Kia for an update, but could not reach an employee, so left a voicemail. My call was never returned, so I called again on Thursday, 6 June. An employee told me he would call back in fifteen minutes. He did not. Two hours later I called the dealership again, was transferred again to the same employee who again promised to call me back in fifteen minutes. He again failed to follow through. On Friday, 7 June I called the dealership again, was transferred to voicemail, and left a message which, again, was never returned. On Monday, 10 June, I called and was told that my vehicle had not yet been diagnosed. Tuesday, 11 June, I called the dealership and escalated the issue to a service manager. The service manager informed me imy vehicle would be ready that afternoon or the morning of the 12th at the latest as they wanted to quality check the repair work. I recieved no followup to this, so I waited until 11 AM the on the 12th and left a message for the service manager. The message was never returned. At noon, I called the dealership again and was informed that my car had been ready to pick up all morning. Despite the extra time devoted to quality assurance, an employee found another minor issue with the vehicle while bringing it to reception, necessitating another half hour wait. Happily, I was finally able to recover my vehicle. Given the unbroken succession of incompetence and unfulfilled promises, I will be taking my vehicle to another dealership to check the work. Delays in repair work are understandable. Persistent failures to notify the customer are not. I have always taken my vehicle to Kia dealerships for maintenance. I am willing to pay the premium for dealership service because of the presumption of professionalism and competence. Every other dealership has done an excellent job fulfilling these tenets, and notified me proactively about my vehicle's condition and repair progress. Unfortunately, Fiesta Kia has provided a sad outlier in an otherwise positive Kia dealership experience. So, if you want your vehicle to disappear for two and a half weeks with precisely zero communication from the dealership, feel free to take it to Fiesta Kia. Otherwise, look elsewhere. More

We were going to walk away and the management approached us as we were leaving. They asked us what we were actually looking for and delivered. It was a better deal than we expected. We normally go to Pe us as we were leaving. They asked us what we were actually looking for and delivered. It was a better deal than we expected. We normally go to Petrie Kia but were not treated well there/not satisfied. Fiesta Kia was more than welcoming and everyone from the management, sales and finance were phenomenal. If we ever decide to get another care we are going back to Fiesta Kia... We are enjoying our new top of the line Sportage and glad we decided to go here. More