Fiesta Kia

FIESTA KIA is a BAIT AND SWITCH DEALERSHIP I serve in the military and sought to buy a KIA on the Internet 250 miles from where I live. I contacted the Internet Sales Manager and coordinate I serve in the military and sought to buy a KIA on the Internet 250 miles from where I live. I contacted the Internet Sales Manager and coordinated an agreement to take my trade-in for what I owe the bank and sell me the car (Sonata Hybrid) for "invoice" with incentives. (The sale price I negotiated over the phone was consistent as found from TRUECAR.com buyers). I verified the offer before I started my 4-hour travel plans by asking multiple times clarification and emphasized that I would be traveling a long distance to achieve the deal. The Internet Manager reviewed the deal with the General Manager and accepted the terms we agreed too. I was told to come on in and we would be able to complete the transaction as they had many Sonota Hybrid cars. Furthermore, the dealership recently bought a bowling alley next to the dealership to expand its used car lot. This addition for the dealership suggested that they were low on used car inventory and would therefore have reason to give more for dealer trade-in cars. I then elected to travel 250 miles (4-Hours) to the dealership. When I arrived they showed me the car for sale and then they tried to renegotiate what we previously agreed. This action was initiated by the dealership to try and change the terms of the deal after I arrived!!! They desired to change the deal by refusing to discount the dealers car with the factory incentives and furthermore reduce the trade-in value. The deal was re-offered with a $7,000 change to advantage the dealership. Deceptive cheating style business practices!!! - The Internet Sales Manager stated to me that they are pressured to just get customers in the store at what ever it takes. Obviously, I blame the ownership and the selection of top management as well as the dealership business practices. This is the type of sales tactics ("bait and switch" - switching either terms or cars to advantage the dealership") from the 1970s. This was just unbelievably dishonest and deceptive!!!! Consequently, I recommend DON"T SHOP HERE unless you want to GET RIPPED OFF!!! Throughout the process of revisiting the deal that we agreed to over the phone, management tried to trick me with deceptive suggestions that the car they showed me did not come with any more incentives unlike the rest of the Sonota Hybrid cars. I said ok, then sell me one of the other cars with the incentives. They then refused to do that as well and told me the car I had was now worth $7,000 less than previously agreed to. It is worth noting the car I was trading in was a Mazda6 (2015) with only 3,500 miles and never been smoked in or have any issues. I later was able to get the trade-in value I sought when I decided to buy a different car (Honda Hybrid on a lease) from a reputable dealership. That other DEALER took care of me from start to finish. Review Summary: DON'T BUY HERE unless you want to GET RIPPED OFF!!! Dealership deserves ZERO STARS!!! More

The customer shuttle was not available on either of my visits to take me home, but the service staff went out of their way to get me home. Shuttle did pick me up at home to get my car. I was given a co visits to take me home, but the service staff went out of their way to get me home. Shuttle did pick me up at home to get my car. I was given a complimentary car wash if that is what it is called. The wash was not "very good" and am glad I didn't pay for it. Didn't bother to vacuum the interior. When the problem was finally figured out, I was told I would have to come back again after they ordered the parts. I had them order for overnight delivery, to get it fixed by the next day. Problems required me to leave the car over the weekend and it took until Wednesday to get it fixed. I called Adrian numerous times to find out if it was ready during this time and he said they were still trying to find the problem and would get back to me, He never called back with any progress, even though I told him that I would like to get the car the next day. The girls were excellent and had the paperwork ready when I arrived, not ready when I picked up car though. More

The waiting area upstairs was too warm to be comfortable and I could not find ant place to get some water while I was there. and I could not find ant place to get some water while I was there. More

They explaned what they will do for me very nicely and everything came out very great. Also they have a large space for waiting and a free coffee. everything came out very great. Also they have a large space for waiting and a free coffee. More

I received great car and Customer Service at Garcia KIA. I received great car and Customer Service at Garcia KIA. The staff was very helpful and quick. I left the dealership happy and well taken care of. I I received great car and Customer Service at Garcia KIA. The staff was very helpful and quick. I left the dealership happy and well taken care of. I will be sure to come back again. More

I called indicating I had problems with the vehicle and Natalie got me in right away. I received a call regarding my issue rather quickly and the vehicle was ready to go when I arrived...and I arrived ear Natalie got me in right away. I received a call regarding my issue rather quickly and the vehicle was ready to go when I arrived...and I arrived early! Awesome customer service! This vehicle belongs to my daughter that goes to school in Las Cruces, we live in Placitas, but the drive was worth the customer service. Many thanks! More

My rating was top notch because everyone was friendly, I was able to get a ride to and from work which really made it a help because my family only has one vehicle. I also received a call before anything w was able to get a ride to and from work which really made it a help because my family only has one vehicle. I also received a call before anything was done to my vehicle and when it was done. When I picked up my vehicle every charge was explained to me and I was even able to talk to someone about any other concerns I had. Excellent costomer service is what everyone wants wherever they go and Garcia Kia service department gave me exactely that!! More

Tom, Natalie, and Josh were incredibly courteous and helpful. They knowledgably explained the services my car would need and why they would need them. This was one of the most positive experiences I h helpful. They knowledgably explained the services my car would need and why they would need them. This was one of the most positive experiences I have ever had with an automotive service department! More

We have enjoyed working with everyone we have come into contact with! They are kind and attentive. We plan to continue to do business with this location. contact with! They are kind and attentive. We plan to continue to do business with this location. More

Simply put you're paying too much if you buy a new car from this dealership. Really wasted my time with lies and all the tricks to try and make me feel like they were doing me favor selling me an overpric from this dealership. Really wasted my time with lies and all the tricks to try and make me feel like they were doing me favor selling me an overpriced car. More