Fiesta Kia

If you find the right service advisors - Roy or Tyronne, the service is outstanding. It was quick and easy! the service is outstanding. It was quick and easy! More

I will do everything in my power to avoid returning to Fiesta Kia in Albuquerque. The service was slow, the quality control was shoddy, and the communication was non-existent. I took my vehicle in for Fiesta Kia in Albuquerque. The service was slow, the quality control was shoddy, and the communication was non-existent. I took my vehicle in for brake repairs on Tuesday, 28 May and was told they needed to order a part, but the work would be completed on Friday, 31 May. I provided my phone number and email address as well as giving them permission to contact me via text message. More than a week passed with no word. On Wednesday, 5 June, three working days after the repair was supposed to be complete, I called Fiesta Kia for an update, but could not reach an employee, so left a voicemail. My call was never returned, so I called again on Thursday, 6 June. An employee told me he would call back in fifteen minutes. He did not. Two hours later I called the dealership again, was transferred again to the same employee who again promised to call me back in fifteen minutes. He again failed to follow through. On Friday, 7 June I called the dealership again, was transferred to voicemail, and left a message which, again, was never returned. On Monday, 10 June, I called and was told that my vehicle had not yet been diagnosed. Tuesday, 11 June, I called the dealership and escalated the issue to a service manager. The service manager informed me imy vehicle would be ready that afternoon or the morning of the 12th at the latest as they wanted to quality check the repair work. I recieved no followup to this, so I waited until 11 AM the on the 12th and left a message for the service manager. The message was never returned. At noon, I called the dealership again and was informed that my car had been ready to pick up all morning. Despite the extra time devoted to quality assurance, an employee found another minor issue with the vehicle while bringing it to reception, necessitating another half hour wait. Happily, I was finally able to recover my vehicle. Given the unbroken succession of incompetence and unfulfilled promises, I will be taking my vehicle to another dealership to check the work. Delays in repair work are understandable. Persistent failures to notify the customer are not. I have always taken my vehicle to Kia dealerships for maintenance. I am willing to pay the premium for dealership service because of the presumption of professionalism and competence. Every other dealership has done an excellent job fulfilling these tenets, and notified me proactively about my vehicle's condition and repair progress. Unfortunately, Fiesta Kia has provided a sad outlier in an otherwise positive Kia dealership experience. So, if you want your vehicle to disappear for two and a half weeks with precisely zero communication from the dealership, feel free to take it to Fiesta Kia. Otherwise, look elsewhere. More

We were going to walk away and the management approached us as we were leaving. They asked us what we were actually looking for and delivered. It was a better deal than we expected. We normally go to Pe us as we were leaving. They asked us what we were actually looking for and delivered. It was a better deal than we expected. We normally go to Petrie Kia but were not treated well there/not satisfied. Fiesta Kia was more than welcoming and everyone from the management, sales and finance were phenomenal. If we ever decide to get another care we are going back to Fiesta Kia... We are enjoying our new top of the line Sportage and glad we decided to go here. More

Josh was very friendly and helpful when we went in for work we weren't sure what was needed. A wrench appeared on the dash screen. He told us what was needed and got it done. Quick and easy. work we weren't sure what was needed. A wrench appeared on the dash screen. He told us what was needed and got it done. Quick and easy. More

Josh was helpful informative and right on with his estimate. Great experience . I felt very supported. estimate. Great experience . I felt very supported. More

Do not use the service department at this dealership. They have no idea what customer service is. Or even know how to communicate with people on what is going on with your car repairs. Neither do they kn They have no idea what customer service is. Or even know how to communicate with people on what is going on with your car repairs. Neither do they know how to return messages left day after day. Even with their manager he never answered my calls or responded to my messages. Terrible customer service. Again do not leave your car here for any kind of repairs or maintenance! More

DON'T BUY FROM HERE DUE TO THE ABUSE AND MOCKING OF THE SERVICE MANAGER MIKE COTTONE AND THE MAN THAT THEY ALLOW TO VERBALLY ABUSE AND CANCEL APPOINTMENTS, BECAUSE THEY HAVE A GOD COMPLEX - NARCISSISTIC PE SERVICE MANAGER MIKE COTTONE AND THE MAN THAT THEY ALLOW TO VERBALLY ABUSE AND CANCEL APPOINTMENTS, BECAUSE THEY HAVE A GOD COMPLEX - NARCISSISTIC PERSONALITES AT THE HIGHEST LEVEL. Buying process is great, on April 1st 2023, we paid cash for a new 2023 vechicle, but things fall apart as soon as we received a RECALL ON THE COMPUTER SOFTWARE. The Service Department Management and personel is cruel and abusive and the humilation of this man I wouldn't wish on my worst enemy. We schedule an appointment a few weeks out and it had to be on a Saturday due to the 4 hour drive. I arrived ahead of schedule this morning and upon arrival was asked if I had an appointment, I told him yes, handed him my recall paperwork and then he told me he had CANCELLED my appointment, due to I did call him an CONFIRM I would be there. He then perceded to tell me his Personal Receptionist had called me Friday and I failed to call her back and confirm. I could produce my phone records then he said, well maybe she called during the week and you didn't call ME back, so I canceled your appointment. I explained I had driven 4 hours and he told me he didn't care and the thing he could do for me was Next Saturday or go elsewhere more or less. He then stated that he recall to fix the software issue would only take about an hour, but he wasn't going to do it because, HE WOULDN'T BE ABLE TO LEAVE BY 2PM. He laughed at me for the drive and make it very clear, Fiesta Kia didn't need my buisness. HE WAS A FULL ON NARCISSIST - even handed me the SERVICE MANAGERS business card to call him, because he would back up his decision. Really a 4 hour drive, in a new car bought on April 1st, Software Recall due to possible RISK OF A CRASH - and he told me to leave after he decide to cancel my appointment and a 4 hour drive back home. And the best he could do was schedule me for July 1st if I wanted to make another 8 hour drive around trip. Lawsuit waiting to happen with this Narrassistic Service Department NHTSA CAMPAIGN ID: 23V298000 RECALL DATE: 2023-04-27 SUMMARY Kia America, Inc. (Kia) is recalling certain 2023 vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems." CONSEQUENCES A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash. REMEDY Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270. COMPONENT AFFECTED ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL NOTES Kia America, Inc. More

I went in for my 30000 mile service. Had excellent service by the team, particularly Bill. Was provided a clear explanation of the services to be done and a ride home so I didn't have Had excellent service by the team, particularly Bill. Was provided a clear explanation of the services to be done and a ride home so I didn't have to wait there. Thanks for the great service. More

Everything was perfect, I would recommend dealership to anyone, my serive representative Bill Davis could not have been more positive and efficient. Service timely 1 hour or less. Thanks anyone, my serive representative Bill Davis could not have been more positive and efficient. Service timely 1 hour or less. Thanks More

This is a fairly long review so please bear with me. I purchased a new vehicle from Fiesta Kia on 10/22/22. On 10/23/22 I emailed the finance manager Marcos for documents that included the purchase pric I purchased a new vehicle from Fiesta Kia on 10/22/22. On 10/23/22 I emailed the finance manager Marcos for documents that included the purchase price of my vehicle and my loan information as they weren’t emailed to me, and I got no response. I received an email from Kia Finance on 10/27 and I noticed the loan was a bit higher than expected. I called the dealership but had to leave a voicemail. On 11/9 I talked to my salesman who said his manager would call me; I never received a call. On 11/14 I reached out to my salesman again and was offered to have my contract emailed to me and a phone call from the manager. I never received the contract but was called by Marcos on 11/15 who went through the sales price with me and told me the extra cost was due to “differences in titling and registration fees” in my home state. He agreed to send me the copy of my purchase agreement the same day or the next but I never received it. On 11/20 I sent another message to my salesperson requesting the GM’s phone number as I still had no proof as to what this extra fee was for. I received a call from the GM John Black on 11/21 who said the extra cost was due to a 5 year roadside assistance contract that was evidently sold to me by Marcos (without my knowledge) for $700 and that it was not able to be canceled/there was nothing he could do about it as he had my signature. So, not only did Marcos lie to me about what the price of my car included while on the phone, he was also the same person who snuck the additional $700 on there in the first place. I guess it’s not coincidental that he wouldn’t send me the purchase agreement. John said Marcos did nothing wrong as his job is to sell products and services and that’s what he did. We asked to have Marcos follow up with us to discuss when we agreed to purchase a $700 roadside assistance contract. Marcos called me 11/23and said that he didn’t sell me roadside assistance, what he did was “downgrade” my care package to “save me $500” because I didn’t need oil changes. What care package? My husband and I made it very clear that we did not want any additional warrantees or services. Marcos claimed that I signed up for a Kia care package when I signed a document agreeing on the price of the vehicle while submitting my down payment. I requested to see that document from him and John on 11/23 via email as well as called them both, but have not received any word back from them. Additionally, I called Kia corporate in the meantime and they told me that 5 years of roadside assistance came free with the purchase of my vehicle. Fiesta Kia sold me (for $700 nonetheless) the exact same service that I am already receiving for free, without telling me. If that isn’t payment packing, I don’t know what is. I also contacted the contractor who offers the paid roadside assistance and was told that Fiesta Kia has the option to cancel my roadside contract within 90 days and they weren’t sure why Fiesta Kia would say otherwise. I was also given an interest rate of 7.5% with a credit score over 850 because I was “from out of state”, but that’s a story for a different day. These people saw a young woman traveling in from out of state to purchase a new vehicle and took advantage of that fact. I was preyed upon and lied to by both managers. I would not recommend this dealership to anyone. If you are in the market for a new vehicle, I would go the extra distance to find a different dealership with some integrity. If you are a past customer, I would look over your documents carefully (if you even got them) as I wouldn’t be surprised if there were extra charges hidden in them. More