Fields Volvo Northfield

I have been a customer of Fields since arriving in Illinois 9 years ago. I have been extremely satisfied with the service I have received. Dus to their comittment to providing responsive seervice, I Illinois 9 years ago. I have been extremely satisfied with the service I have received. Dus to their comittment to providing responsive seervice, I have been able to maintain my 1999 S80 Volvo in excellent condition. More

We came to this dealer to purchase a new car and had a very pleasant experience. Roger Martinez was extremely helpful and friendly. He was thorough and paid great attention to detail. Also, when the exact very pleasant experience. Roger Martinez was extremely helpful and friendly. He was thorough and paid great attention to detail. Also, when the exact car we wanted wasn't available, he went to great lengths to get that particular car for us. Overall, the service here was excellent and we would definitely recommend this dealership to others. More

This was one of the worst car buying experiences of my life.My wife and I are loyal volvo customers and in fact bought our current volvo from this dealership when in was know as Highland Park Volvo. Due t life.My wife and I are loyal volvo customers and in fact bought our current volvo from this dealership when in was know as Highland Park Volvo. Due to this we were excited to return for the purchase of another vehicle. My wife and I wasted two hours waiting to speak to the finance manager about purchasing a new xc60. Once she was finished talking to a previous customer for over two hours while knowing we were waiting with our child she was exceptionally dismissive We were told that we were trying buy a car that she thought was too expensive for us after telling us we technically COULD afford the car. Our credit score is in the mid 600's and we have an annual salary over $200,000.The only incentive we were given was customer loyalty of $500 after taxes (because it is a popular car: we were told), and told to look at purchasing a less expensive car. The finance manager was extrememly condescending at times saying "I'm just asking for more of a down payment, its not like I'm personally going to spend that money." When we said ok, we will then defer and wait to purchase she asked "What are you waiting for/" and then suggested we just get a less expensive car for 2 years and then trade it in 2-3 years from now for what we want. I believe it is common knowledge that trading in a used car for a new car especially if the care has not been paid off can be a risky proposition. We contacted another dealership in Schamburg after leaving and were astounded!!! We were given the information we needed, were told about the customer loyalty incentive from the beginning which happen to be $1000 not $500, and generally were treated with greater respect and consideration. While we understand that everyone has bad days, we have never been treated in such a blatantly disrespectful manner. We do want to be fair and mention that our sales associate was excellent. The floor manager was excellent and appropriate. Our dissatisfaction does not lie with them or the facilities. More

An excellent experience from the first moment we walked in the door to the drive off the lot with our new Volvo V70 wagon! Steve Kramer is one of the best salesmen we've worked with. He wasn't pushy, he in the door to the drive off the lot with our new Volvo V70 wagon! Steve Kramer is one of the best salesmen we've worked with. He wasn't pushy, he listened to what we were saying about the kind of car we wanted, and he found us the exact right one at a VERY good price. Can't say enough good things. More

Just leased my second volvo with Zoar. He is the real deal. No nonsense, knows the product, honest, great service, great follow up. Also dealt wiit Pat (the General Manager). She runs a tight operation deal. No nonsense, knows the product, honest, great service, great follow up. Also dealt wiit Pat (the General Manager). She runs a tight operation. Both times I was in and out with the new vehicle in under two hours. No stress, great value!! Will always deal with the Feilds Auto Group! More

i bought my 2008 volvo xc70 from grossinger, who currently does not have volvo any more. ever since buying this car it has been in service every 2 to 3 months for a computer problem usually startin currently does not have volvo any more. ever since buying this car it has been in service every 2 to 3 months for a computer problem usually starting with the locks and then spreading to the tire pressure sensor. no one, even volvo usa, could fix the problem totally. i called volvo usa about the problem. i have owned 6 previous volvos without any major problems. volvo usa quickly contacted fields volvo where i currently service this car and they verified the problem. roger martinez made me a deal i could not refuse and i bought a 2010 volvo xc60. roger understood my problem and worked with me to resolve it. he did a great job along with others at fields volvo to get me a great deal on a reliable new car. the service department at fields also did a great job checking out the problem and discussing the cars history with volvo usa. thanks so much for everyones kind consideration in this matter. brad alexander,md More

We were coming from years of owning another hi-line European car and we were not sure about the "fit" for us. The new XC 60 was "the car for us" said the GM Pat Hubert. She urged us to take a test driv European car and we were not sure about the "fit" for us. The new XC 60 was "the car for us" said the GM Pat Hubert. She urged us to take a test drive and she was right....it exceeded our expectations in every way. After a month of ownership we are sold on Volvo and glad to be back with them after our departure in the mid-eighties. The sales experience was flawless in every way. Steve Kramer is dedicated to the brand and very knowledgeable about the product line. Pat and Steve made the entire process from ordering to delivery a "smooth ride". We are also very excited about the new Fields Volvo dealership which will be built shortly in Northfield...that will be a bonus in our ownership experience I am sure. More

We have leased a vehicle from Field's Volvo but this time we decided to buy. Our experience was as good if not better when we were leasing. The integrity of the Field's team is incredible and the manner in w we decided to buy. Our experience was as good if not better when we were leasing. The integrity of the Field's team is incredible and the manner in which they cater to the client is unbelievable. Their sales and service teams are beyond being good. More

I own a Volvo S-40 and I am a tough and hard to please customer. I would not take my car anywhere but only to Field's Volvo of Highland. I have been to "other" Volvo dealers/service centers in the area, b customer. I would not take my car anywhere but only to Field's Volvo of Highland. I have been to "other" Volvo dealers/service centers in the area, but no one has the integrity and strong work ethic as always shown by Field's. I am a retired airline pilot and I know that at Field's my Volvo receives an impeccable service and attention just as my aircrafts used to get in the hangers by FAA certified mechanics. So if you have tried the rest, it is high time you try the best. I trust the good people at Field's because they have proven to me, again and again that their utmost honesty and integrity is the key to having a satisfied customer. Keep it up Field's. Captain J.B.Sheikh, ATP, Retd. More

Pleasant Experience on All Fronts On October 17, my Pleasant Experience on All Fronts On October 17, my wife and I (age: in our fortees) ventured out to Fields Volvo in Highland Park. In our search f Pleasant Experience on All Fronts On October 17, my wife and I (age: in our fortees) ventured out to Fields Volvo in Highland Park. In our search for a pre-driven, very low-mileage, appealing 2009 or 2008 European-style small/mid-sized car, we had visited other dealerships (Volkswagen, Audi, Volvo) in the Chicago area, but were rather dissatisfied with the mediocre quality of the encountered sales assistance and inventory. At Fields, however, we encountered no less than four 2009 S40 cars that fit the bill, including two demo specials. What caught our eye most was a like-new, hard-to-find, feature-rich 2009 S40 T5 AWD R-Design model sporting under 10,000 miles and competitively priced. Knowing that we needn't look further in principle to circle in on a purchase, we nevertheless found the low-pressured sales approach and pleasant, knowledgeable personalities and respectful, accommodating service orientation of Fields Volvo sales staff and management (Roger Martinez and Rene Chavez) essential. We felt at ease through the entire sales and negotiating process, including two test rides, handling and pricing of our trade-in, and purchase financing at a competitive rate. What is more, after having sealed the deal already, Fields Volvo's commitment to client service instantly surfaced when we requested that scuffled edges on two wheels be resurfaced. Roger and Rene said they were going to take care of it and lived up to it. A seemless appointment with the Service Department (Chris O'Toole) and an S40 loaner car in our possession for a few days (with timely phone calls received with status updates on the wheel resurfacing) completed a pleasant purchase experience. Would highly recommend Fields Volvo at their Highland Park location. More