Fields Volvo Northfield

Wonderful! Thorough as always by Xavier M., including maintenance planning for the future two years. Recommended installing new tires Pireli on my car considerin Thorough as always by Xavier M., including maintenance planning for the future two years. Recommended installing new tires Pireli on my car considering family safety starting with the coming winter season (ice, snow, etc.) More

Manual cl Big job! Understandably took time! Completed on time, Friday. Manual transmission clutch on my 2004 Volvo wagon replaced. Driving it home, I noticed t Big job! Understandably took time! Completed on time, Friday. Manual transmission clutch on my 2004 Volvo wagon replaced. Driving it home, I noticed the “engine light” was on. Too late to do anything that Friday. Returned to dealer Saturday a.m. problem was a loose hose clamp. .promptly fixed and I drove home happily. More

Always a great experience I've never not had a great experience at this dealership, from the service to the sales dept. Gavin met me at my car as soon as I pulled in. He educat I've never not had a great experience at this dealership, from the service to the sales dept. Gavin met me at my car as soon as I pulled in. He educated me on tire basics, and set me up with a new , reasonably priced tires. In addition, he made sure I had everything I needed and managed to get me a loaner, even though I wasn't set up to have one. Javier took over after Gavin left, and he, like always, provided excellent customer service until I drove away (into the sunset). Thanks you guys!! More

Easy to get things done I appreciate how easy it is to schedule appointments and get a loaner (if you bought the car at Field’s). Everyone is pleasant and the work is done ef I appreciate how easy it is to schedule appointments and get a loaner (if you bought the car at Field’s). Everyone is pleasant and the work is done efficiently. More

Stellar service every time I have had excellent service each time I have visited! They have offered a brand new vehicle when I’ve needed a loaner car which has been wonderful. S I have had excellent service each time I have visited! They have offered a brand new vehicle when I’ve needed a loaner car which has been wonderful. Service procedures have been completed in a timely manner and great communication from start to finish. I highly recommend Field Volvo! More

So easy! I was able to schedule the service (with a loaner) by tapping the screen in my car. Drop off and pick up was seamless and Javier communicated by text, I was able to schedule the service (with a loaner) by tapping the screen in my car. Drop off and pick up was seamless and Javier communicated by text, which allowed me to keep updated while at a work conference. More

Excellent normal maintenance Great communication from the beginning to the end, confirmed appointment, reminder sent and text sent with contact information for service representat Great communication from the beginning to the end, confirmed appointment, reminder sent and text sent with contact information for service representative. Work was done promptly, received a text when call was ready and picked up my car 10 minutes later. More

Flat Tire Service Got an appointment immediately. They fit me in even though they were fully booked. Service was completed in 90 minutes. Everything working fine. N Got an appointment immediately. They fit me in even though they were fully booked. Service was completed in 90 minutes. Everything working fine. No other issues. More

Exceptional Services I always take my vehicle to the dealer for services. They provide reliable services and always update me with the status. I waited for the maintenance I always take my vehicle to the dealer for services. They provide reliable services and always update me with the status. I waited for the maintenance done this time and I was able to work remotely while I was waiting there. More

Excellent, as always My experience with the Volvo service department has always been excellent. This visit, 50,000 mile maintenance, was another example of that excellence My experience with the Volvo service department has always been excellent. This visit, 50,000 mile maintenance, was another example of that excellence. Dropped off our S80 the night before the service and picked up a loaner (a really nice XC60). At drop off I had a talk with Javier about how the car was running, whether I had any problems. He got down all the details and turned me over to Loreli who got me into my loaner vehicle quickly and easily, including a short instruction session on what was different in operation between my car and the loaner. I was on my way quickly. Javier called my the next morning, told me about their inspection of my S80 and the things that needed to be done. Gave me a complete explanation and made sure I understood everything. I gave to go ahead. Got a call in the afternoon that it was ready for pickup. Javier went over my invoice, explained everything again in detail and I was on my way with my S80 in short order. Just a great experience overall. More