Fields Volvo Northfield
Northfield, IL
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Javier - Most excellent He made this SERVICE experience most excellent. My last service encounter was not good & I dreaded coming in. Javier has turned it around for me. He made this SERVICE experience most excellent. My last service encounter was not good & I dreaded coming in. Javier has turned it around for me. More
Outstanding service Aneta was extremely friendly and helpful. She was detailed about the quote and follow up. She is a true asset to the service team at Fields Volvo. Aneta was extremely friendly and helpful. She was detailed about the quote and follow up. She is a true asset to the service team at Fields Volvo. More
Great Aneta provided excellent customer service when we came in to determine what the issue with our car tire was. She gave us all of the necessary informat Aneta provided excellent customer service when we came in to determine what the issue with our car tire was. She gave us all of the necessary information necessary for us to make a decision as to how to fix it. Very friendly! More
Great service, great people at Fields! When I brought my Volvo for its usual service, I was immediately greeted by knowledgeable service people who remembered my bringing in the car before. When I brought my Volvo for its usual service, I was immediately greeted by knowledgeable service people who remembered my bringing in the car before. They answered my questions and took the car in. I waited in the service area and, later, was informed about just what was done. Thanks for your help. More
My car was taken care of quickly They investigated and repaired many parts of the car. I appreciate very much. It took them 5 days to repair and did a great job. Many many thanks! They investigated and repaired many parts of the car. I appreciate very much. It took them 5 days to repair and did a great job. Many many thanks! More
Job well done! As usual,whenever I take my Volvo S90 in for any service, all of the Fields Volvo staff handle whatever concerns I have completely! If I need a loane As usual,whenever I take my Volvo S90 in for any service, all of the Fields Volvo staff handle whatever concerns I have completely! If I need a loaner Xavier will take care of it & always keeps me posted on the status on my vehicle. As always when the service is completed & I return to pick up me car the interior is clean & the exterior washed. More
My new Volvo. Sheryl Millman very kind, friendly, calm. She wanted me to be truly happy about the purchase. I liked working with her, and I would always refer her Sheryl Millman very kind, friendly, calm. She wanted me to be truly happy about the purchase. I liked working with her, and I would always refer her services. This dealership is really all about customer service. More
They care Whenever I come to Field's Volvo, I have the feeling that people really want to solve whatever problem I am experiencing with my car or service my car Whenever I come to Field's Volvo, I have the feeling that people really want to solve whatever problem I am experiencing with my car or service my car with professionalism. If there is a problem, they listen carefully to my descriptions and suggest areas they are going to check. On occasion, the problem/noise does not occur consistently, yet they have always found and fixed it. I usually talk to Javier; he is always personable, ingenious in finding things and conscientious about the workmanship Fields provides. I was pleased with my recent interaction with Ryan as well. More
Outstanding Service! Fields Volvo sets the gold standard on customer service - from the time my S60 was purchased (09/2012), the service has always has always been excelle Fields Volvo sets the gold standard on customer service - from the time my S60 was purchased (09/2012), the service has always has always been excellent. More
Javier Made It Happen It’s a story made for a marketing campaign: I pulled in to get the tires filled before a six hour drive to Cincinnati, and the team discovered two nai It’s a story made for a marketing campaign: I pulled in to get the tires filled before a six hour drive to Cincinnati, and the team discovered two nails in a single tire! Not having one in stock, Javier discovered a used noise canceling tire that would fit. Because we bought the tire insurance plan, there was only a $35 changing fee, and I was able to get on the road and make my husband’s opening night! More