Fields Motorcars

Certified GLC purchase Have bought several cars from Gary Breesman , one of a kind salesman. Very personable , honest, and lets the customer make the decision, without being Have bought several cars from Gary Breesman , one of a kind salesman. Very personable , honest, and lets the customer make the decision, without being aggressive, but can answer any question you might have about Mercedes vehicles . Have never regretted any car I have bought from Gary or Fields Motors. More

Great service from Rick he made sure my wife was happy Rick is a great salesman he make sure my wife was happy she love the car We will be buying our next car there again great service we love it Rick is a great salesman he make sure my wife was happy she love the car We will be buying our next car there again great service we love it More

Amazing experience! I had such a pleasant experience with PJ!! This is my first Mercedes purchase and I was a bit apprehensive. PJ was very attentive, knowledgeable and I had such a pleasant experience with PJ!! This is my first Mercedes purchase and I was a bit apprehensive. PJ was very attentive, knowledgeable and patient. I didn’t feel pressured to do anything. The purchasing process was the best I’ve ever had!! I would highly recommend this dealership and this salesman. More

Excellent purchase experience This was our first purchase from Fields Mercedes and we heartily recommend the sales representative who worked with us. We shouldn’t call it work, bec This was our first purchase from Fields Mercedes and we heartily recommend the sales representative who worked with us. We shouldn’t call it work, because it was more of a friendly conversation with P.J. He first listened to our interests and then responded with selections. Fields didn’t have the exact E 450 we wanted so P.J. found one at another dealership and had it delivered to Fields for our inspection. After settling on an acceptable price, we were able to depart with a new Mercedes and good memories of the experience. We agree that in 42 years of buying cars together, this was the best car buying experience to date. More

Second car PJ has helped us with!!!! Great follow up and follow through!!! If you need a car - call PJ!!! My wife is ecstatic about her new GLE 43!!!! follow through!!! If you need a car - call PJ!!! My wife is ecstatic about her new GLE 43!!!! More

Sales First time buying a Mercedes. Actually went a year ago just to look but I knew I wasn’t ready to buy yet. PJ Nunez did not pressure me and let me take First time buying a Mercedes. Actually went a year ago just to look but I knew I wasn’t ready to buy yet. PJ Nunez did not pressure me and let me take a test drive. After a year of contemplation of what car to buy I remembered PJ. I made contact via email. PJ was patient and gave me all the info before I came in to test drive and purchase. Thank You PJ. Im loving my new Mercedes More

Purchased my first Mercedes at this dealership. Awesome salesman, Ricardo Gonzalez. No pressure and very professional. The facility is very clean and customer friendly. A+ salesman, Ricardo Gonzalez. No pressure and very professional. The facility is very clean and customer friendly. A+ More

New E Class Purchase My wife & I would like say thanks to PJ Nunez for a great car buying experience. We went to Fields Mercedes in Lakeland with the hopes of getting a n My wife & I would like say thanks to PJ Nunez for a great car buying experience. We went to Fields Mercedes in Lakeland with the hopes of getting a new E class for my wife. It was a fairly quick and easy experience, as PJ was able to locate a car with all the options my wife wanted. While the car was not at their dealership, they were able to make a deal with another Mercedes dealership and have the car sent to Lakeland. Thanks again PJ, and if anyone needs a new/used car, make sure to call PJ. More

Deciding if I wanted a Mercedes I went to drive the 350 Mercedes to see if this was the vehicle that I wanted to purchase in the "future". After driving four vehicles, I left with my I went to drive the 350 Mercedes to see if this was the vehicle that I wanted to purchase in the "future". After driving four vehicles, I left with my first Mercedes Benz. I highly recommend Troy Carter, he was excellent, never did I feel pressured to make a decision to buy, he explained all the features pros and cons of what met my needs. More

VERY POOR customer service from service department I was purchasing a vehicle online from a place local to Fields Mercedes of Lakeland. I asked the seller to have the Mercedes dealership perform an oil I was purchasing a vehicle online from a place local to Fields Mercedes of Lakeland. I asked the seller to have the Mercedes dealership perform an oil change and pre-purchase inspection (PPI) to verify the vehicle was in as advertised condition prior to me flying into town from 1,000 miles away to buy a $90,000 used Mercedes and driving it 1,000 miles home. A proper and thorough PPI will evaluate the entire vehicle for accident/flood damage, wear, worn components, neglected and/or needed maintenance items, visible abuse, proper operation of all components and systems, overall condition of the entire vehicle, etc... as you don't want an unexpected $3-5-8,000 repair bill shortly after purchasing a car! I was informed the cost of the PPI was $299.95 which I felt was fair and had no issue with, as they are professionals and know these vehicles from top to bottom, or so I thought.... Boy was I wrong....Not only did they not perform a thorough and proper pre-purchase inspection they missed almost $3,000 in needed repairs to the vehicle (dynamic seats inoperative and keyless go system inoperative) which were easily found myself by reading the diagnostic report that was finally provided to me AFTER I questioned the $299.95 charge for nothing more than the 10 minute routine inspection that is performed when you take the car in for an oil change. When I questioned Rick Greene, the service manager of the dealership, about the complete and utter lack of detail in the inspection report he was unwilling to provide any further information than "the car is in great shape" and "all functions operate as designed" when questioned about faults I saw on the diagnostic report, "We would have mentioned in the report any issues" I was told. I again explained that the report was incomplete and severely lacking info and details of items like brake rotor wear and was told "We do not measure brake rotors for wear". The brake rotors on this vehicle are in excess of $1150 EACH, wouldn't you want to know if you may need to replace them soon if you were purchasing a used vehicle???? This is exactly the type of information a proper PPI report gives the customer so they can either: A) Negotiate with the seller on price B) Budget for the needed repairs C) Find a different vehicle to purchase Rick Greene (service manager) was unwilling to facilitate any further inspection or gather any further info about the honest condition of the vehicle. He was only concerned that I pay his $299.95 invoice for a report that was absolutely NOT a pre-purchase inspection that I had asked to be done. In reality it was nothing more than a poorly performed oil change inspection. You know...the same one they do when your vehicle comes in for an oil change and they look for items to upsell to you that you may or may not need? I ended up purchasing the vehicle anyway even though it had a few issues that I negotiated pricing with the seller to compensate. I DO NOT recommend this service department to anyone looking for honest repairs or opinions about a vehicle they own or may purchase. More