Fields Lexus Glenview

Extensive negotiations. Agreed on a price finally. Once I had all my certified checks in place, we were informed that the rebate is no longer valid because they ran out of the coupon for $500. Since I had I had all my certified checks in place, we were informed that the rebate is no longer valid because they ran out of the coupon for $500. Since I had all the checks in line, I decided to go and see if they would negotiate with me in person to split the cost of the coupon. When I was informed that they would honor to split the cost of the coupon, he informed us that the what he listed on the Purchase Order Agreement, of the car having Intuitive Parking Assist, did not exist. This was pretty upsetting since I trusted that I was buying a car which includes a Intuitive Parking Assist. I was willing to be ok with it if they woul take up the whole cost of the coupon and I was told, absolutely not. On top of that we discussed that we were dissatisfied with the services and that this would impact my rating of them in the survey once the deal is closed. Charles basically told me that I do not need to do business with them if my goal is to kill him on the survey. My motivation to proceed with the deal was their since I had a check that was written out for Bredemann Lexus of Glenview and I would have to go through going through an underwriter to get a new loan for a vehicle with a different vin number. Then I was informed that we can not proceed with the deal because they need to verify the certified checks. I still agreed. The next day when they were suppose to call me to inform me that the checks were verified, I did not receive a call that everything was a go, so I called them to verify that the checks were good, all they said is when are you picking up the car. After thinking about this through the night, I can not believe the poor service. I was expected to accomodate for their own incompetency and lack of service. I had the money to pay for the car already, you got to be stupid to let a deal go. Unbelievable. More

I contacted Bredemann Lexus about a car they listed on ebay (item number 160449162727). I guaranteed them a $5500.00 bid if they could lower the reserve, and told them I would do so immediately if they di ebay (item number 160449162727). I guaranteed them a $5500.00 bid if they could lower the reserve, and told them I would do so immediately if they did. I had requested information on the condition of the vehicle, and was told the radio lights did not work so they would have it checked out and call me about the radio and the reserve the next day. I told them I needed to know that this vehicle would not be sold early off of ebay because I had other vehicles I was interested in, and would be arranging a pre-purchase vehicle check, and driving down from Wisconsin, I even asked if they would like a deposit not to do so, because I have been victim of this tactic before, and I needed a vehicle right away, my husband totaled our other 4 x 4 in a roll over accident friday night, they said they would not do so, and I trusted them. I lost the opportunity to purchase either of those two other local vehicles, and wasted a lot of time in trusting these people at Bredemann Lexus, because, guess what? They sold the car outside of ebay the next morning, didn't even have the common courtesy to let me know. I finally called them at 4:45 p.m., and Steve actually made a little chuckle when he told me they had sold it out from under me (not to mention the other bidders for this vehicle), I thought he must be kidding me, who would find a dirty deal like that amusing? Now I am without a second vehicle, have wasted 3 full days of my time, and my have to use my husbands work vehicle to get my mother and her mobility scooter to her medical appointments, so he has to miss several more days work. You can't just rent a 4 x 4 to drive in a muddy jobsite, or to load a scooter into, so we are just out of luck until we find another vehicle, I had told them that, and they still did this. Their salesman gave me his word that they were honest dealers, my experience with them is otherwise. My opinion is beware.This has already cost them another customer sale in my family, and will cost them more with my friends in the future, I hope it was worth it. More

I recently purchased a 2007 IS250 from Bredemann Lexus dealer in Glenview. The sales staff was excellent. They went above and beyond to show me all the records for the car. When I bring the car in for dealer in Glenview. The sales staff was excellent. They went above and beyond to show me all the records for the car. When I bring the car in for service I'm always treated with respect. Once you buy a car here I don't think you will go to another dealer! Great customer service! More

I look forward to bringing in my Lexus for service at Bredeman. The staff is polite, professional and eager to be of assistance. Each part of the team from the moment I approach the doors in the servic Bredeman. The staff is polite, professional and eager to be of assistance. Each part of the team from the moment I approach the doors in the service area are waiting to make sure I am well taken care of. There are plenty of dealerships that could learn some incredible customer service techniques from the staff at Bredeman--they are always one step ahead to please me as a customer. It is such a pleasure to do business with this company and, of course, have them take perfect care of my automobile. More

I Dealt with many dealerships over the last 20 years and Bredemann lexus is the best dealership I've dealt with in a long,long time.Richard Piagentini in sales and Jeff Kobayashi the Manager are so nice t Bredemann lexus is the best dealership I've dealt with in a long,long time.Richard Piagentini in sales and Jeff Kobayashi the Manager are so nice to deal with that it was a real pleasure buying my Gx460 from them. I received quotes from four other dealerships and bredemann's price was by far the best deal out there. More

I never thought I could like a car dealership, but I love this one! My buying experience could not have been better. Jim Dyra never pressured us and kept a smile on his face and a sunny disposition even th this one! My buying experience could not have been better. Jim Dyra never pressured us and kept a smile on his face and a sunny disposition even through my husband's insistance at getting every last penny for our trade-in. We were happy with our trade-in price and with the price of our Lexus. I love that there is an on-line scheduler for service and loaners. Everyone is always very nice and accommodating when I'm there. I love the unlimited free car washes and the always stocked refrigerator with drinks -- they even give you breakfast on Saturday mornings during your car wash. A standout dealer who has won my loyalty. More

I have been taking my car in for service to Bredemann Lexus for a number of years now. I have always been extremely satisfied with the services that I have received. They have always been very understand Lexus for a number of years now. I have always been extremely satisfied with the services that I have received. They have always been very understanding of my needs and provide a loaner car for me everytime I take my car in for a service. This is important for me as being a Federal Employee a car is a must for me at all times. Plus, the service they provide is second to none. They always call before hand to discuss the problems identified and the prices up front, so there are no surprises. I appreciate this because everything is discussed prior to having the technicians work of my vehicle. But the must important aspect of Bredemann Lexus is the fact that all performed is very professional and it gets done right the first time around. I would definietly recommend Bredemann's Lexus at anyone that owns a lexus and wants a professional job done on their cars. More

When searching for our first luxury car a few years ago, a friend suggested we visit Bredemann Lexus in Glenview, IL. An excellent suggestions as my wife and I have been familiar with the Bredemann name fo a friend suggested we visit Bredemann Lexus in Glenview, IL. An excellent suggestions as my wife and I have been familiar with the Bredemann name for years. We logged into their website, spotted one of their Certified Pre-Owned cars that appealed to us and arranged for a test drive. The pleasant appearance of the dealership, the attention given to us by our salesman, and the courteous manner in which we were treated every step of the way led us to the purchase of our first Lexus. Since then we’ve returned for regular oil changes, and other routine maintenance services. We found scheduling over the phone or via the Internet most convenient. Every step from checking in the car in, talking with the service consultant, sitting in the comfortable waiting room, or driving away in a loaner is handled promptly, courteously and efficiently. If other services are suggested or discovered during the work, a service consultant calls informing us of the suggested route to take and seeks our approval. On a recent visit a specific part replacement we requested was deemed unnecessary. We found that to be refreshing and money saving. When the car is ready, the cashier thoroughly explains the services performed and answers any questions we might have to our satisfaction. We imagine that other dealers offer the same, but it’s nice to know that we’re always met by our nicely washed and vacuumed vehicle. We don’t live “just down the road” from Bredemann, but drive a number of miles for this quality attention. More

I have owned four ES cars over the last 16 years. I bought all of them from Bredemann Lexus and only use their Service Department - never any other. I couldn't be happier or more pleased with my exper bought all of them from Bredemann Lexus and only use their Service Department - never any other. I couldn't be happier or more pleased with my experiences at Bredemann. The Sales staff is great and the people in service are acommodating and helpful. Everything is explained and having loaner cars available makes it easy to drop off and pick up. More

Absolutely do not go here for service! Worst auto service experience of my life! Terrible. I bought my pre-owned 2006 Lexus IS 250 at Bredeman about 1 year ago. I was pretty happy with their Sales Departm experience of my life! Terrible. I bought my pre-owned 2006 Lexus IS 250 at Bredeman about 1 year ago. I was pretty happy with their Sales Department but my salesman Doug left shortly after I purchased my car. I have been pretty happy with the car itself and would by another Lexus again in the future. Recently, I went in for my 15k service. They charge an arm and a leg for this considering they were just rotating tires, inspecting brakes and changing the oil. This took almost 3 hours! Regardless, all they found during the "inspection" was a nail in my tire and suggested it couldn't be patched but needed to be replaced at a cost of $225 additional. I told them to forget it. Then they called me only 2 or 3 days later to tell me about 3 recalls on the vehicle. My boyfriend called the service manager who wouldn't really explain why I hadn't been informed of the recalls when I was there just 2 days earlier. Dan Foreman could have cared less about an unhappy client! My boyfriend told him we would be taking our business elsewhere. So I took my car to McGrath Lexus and I didn't even buy my car there- but they performed all the recall repairs. Also they found that my brake pads were completely worn down due to improper installation and replaced those free of charge for me even though I am at 16k on my mileage and the warranty on brakes is 12k! Now how is it that I just paid to have Bredeman look at these brakes and they completely missed that? Leads me to wonder if they truly inspected my brakes at all as Robert at McGrath said they were absolutely terrible and wearing unevenly! Further, the nail was pulled out of my tire and didn't even cause damage. But Bredeman wanted me to pay $225 to have that replaced! What a complete rip off. So they missed my brakes being bad during the brake inspection and then tried to get me to spend more money on a tire that did not need to be replaced or even patched! Save yourself a lot of headache and don't go to this dealership. Yes it is fancy and they give you a free breakfast and car washes on Saturdays. But does all of that really matter when they try to get you to pay for things you don't need, take longer than they promise, don't properly inspect your vehicle and have terrible customer service? The answer is NO. I had a good experience with McGrath and now will always go there. Because they do what they are supposed to do there and they did what was right and covered the brakes even though they weren't really under warranty because they knew I had only had the car for a year and shouldn't have been charged to replace brakes! All total, McGrath spent over 9 hours on my vehicle and didn't charge me one dime. I didn't even buy the car there. I bought it at Bredeman. Yet when I counted on Bredeman to do their job and inspect my vehicle properly they completely failed. You can bet your life I won't make the mistake of ever doing business with them again and neither should you! More