Fields BMW South Orlando

Smooth service, knowledgeable staff, quick turnaround, and a genuinely premium experience every visit at South Orlando BMW. and a genuinely premium experience every visit at South Orlando BMW. More

Excellent personal service. Convenient amenities including a quality breakfast, and an accommodating test drive in a potential new purchase. Convenient amenities including a quality breakfast, and an accommodating test drive in a potential new purchase. More

After 20yrs of service for each of my 5 series, I have never been disappointed by customer service, the customer representative that I always work with, Nancy Hernandez or the new upgrades of timely techn never been disappointed by customer service, the customer representative that I always work with, Nancy Hernandez or the new upgrades of timely technical maintenance updates to keep customers informed of the work. Service appointments are always accommodating, seamless and unstressful. I should also add the dining/refreshment area is also a plus! My one complaint: exorbitant fees for labor! More

My car was taken care of wonderful and quickly. The dealership is a pleasure to go to. Also Shaquille from the parts department was very helpful and was able to get me squared away. Thanks again. The dealership is a pleasure to go to. Also Shaquille from the parts department was very helpful and was able to get me squared away. Thanks again. Don. D. More

I cannot say enough good things about the team at Fields BMW. I recently found myself in a very difficult and frustrating situation regarding my previous vehicle, and I honestly wasn't sure how it was going BMW. I recently found myself in a very difficult and frustrating situation regarding my previous vehicle, and I honestly wasn't sure how it was going to be resolved. Enter Mic (General Manager), David (Sales Manager), and my salesperson, Miguel. This management and sales team completely stepped up to the plate. They listened to my concerns, ran the numbers, and turned a highly stressful situation into the most seamless and professional purchasing experience I’ve ever had. I ended up driving home in a spectacular new 2025 Aventurin Red 740i. They truly proved that the 'Fields Matters' motto isn't just a slogan; it's how they do business. They have earned my absolute loyalty, and I will be bringing all of my future automotive business to them. Highly recommend! More

I brought my 2024 BMW X5 in with a service warning light on, proactively scheduled at the 36,000-mile threshold of my BMW Ultimate Care contract. I waited 3.5 hours. Here is what Fields BMW South Orlando pe on, proactively scheduled at the 36,000-mile threshold of my BMW Ultimate Care contract. I waited 3.5 hours. Here is what Fields BMW South Orlando performed: a tire check, a brake check, and a car wash. Here is what they denied: the oil change ("not needed"), the engine air filter, the cabin air filter, and every other covered maintenance item — all citing no CBS trigger. Then they cleared and deleted my service warning light without performing any of the services it indicated. I was directed to the parts counter where I was charged $110.73 for an engine filter with a BMW National MSRP of $69.64 — a 59% markup above BMW's own price — plus a 3% credit card surcharge. Total out of pocket: $291.21 for services that should have been covered. BMW's own documentation sets the cabin air filter CBS baseline at 32,000 miles. I was at 35,171. The light was on. They deleted it and sent me home. General Manager Mic Romero confirmed in writing the next day: service is "not yet due." I have formal complaints filed with BMW North America and pending with the Florida Attorney General under FDUTPA. I am a USCG veteran and multi-BMW owner. This is not the BMW experience. This is a dealership that uses your contract's expiration threshold against you. More

My services advisor Mr. Angel Mercado is excellent he is very knowledgeable and the nicest person to do business with. Angel Mercado is excellent he is very knowledgeable and the nicest person to do business with. More

I took care of in a engine was overheating and while I appreciate the extra work that was done, at the end of the day the engine light goes on after 1 mile so had I known this couldn’t be even remotely re appreciate the extra work that was done, at the end of the day the engine light goes on after 1 mile so had I known this couldn’t be even remotely repaired I would not have paid $1,600 for other services More

Excellent service l got all the answers from Angel my service advisor with good results. service advisor with good results. More

This is the second car that we bought with Cynthia. She was very helpful from day one and made our experience very smooth. I Highly recommend her. She was very helpful from day one and made our experience very smooth. I Highly recommend her. More