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Fields BMW Northfield - Service Center
Northfield, IL
175 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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175 Reviews of Fields BMW Northfield - Service Center
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October 06, 2018
Excellent Service Fast efficient friendly service. Booked routine and service on line, convenient to my schedule. The work was completed at time promised. No surpris Fast efficient friendly service. Booked routine and service on line, convenient to my schedule. The work was completed at time promised. No surprises. Great lunch while waiting. More
by Cberger
Employees Worked With
October 06, 2018
Great service Fields has trained professionals that aspires to exceed customer expectations. As always a good experience.and I’ll continue to us Fields for all my s Fields has trained professionals that aspires to exceed customer expectations. As always a good experience.and I’ll continue to us Fields for all my service needs. More
by Stevek
Employees Worked With
September 22, 2018
Look no further! When my warranty ran out i thought i could save money for general maintenance at a local authorized BMW service center. WRONG! after several visits, m When my warranty ran out i thought i could save money for general maintenance at a local authorized BMW service center. WRONG! after several visits, much frustration and many $ spent - i finally got smart and went to Fields. They diagnosed the issue immediately. The repairs were done efficiently and professionally. They not only took great care of my car, they took great care of me too! They ensured i made it ro work on time by providing transportation needed. Everything seemed so effortless. I will look no further for my future buying and service experience. Thank you Fields! More
by BMWlvrgirl
September 18, 2018
Work done with air condition Service advisor (Mr. Chris Goodrich) was very helpful and keep me up to date for what is going on with the car while working with a 3rd party warranty Service advisor (Mr. Chris Goodrich) was very helpful and keep me up to date for what is going on with the car while working with a 3rd party warranty. More
by TAGHRP2
Employees Worked With
August 13, 2018
Great service! Jerry Marichal and the service director Richard Weinstein have provided the best BMW service I’ve experienced. I literally drive past another BMW deal Jerry Marichal and the service director Richard Weinstein have provided the best BMW service I’ve experienced. I literally drive past another BMW dealership to get to Fields BMW, where both the atmosphere and treatment are better by miles. Head to Fields for the ultimate service experience. More
by Broker80
July 02, 2018
Outstanding service! Ed P. In service was outstanding and attentive to my tire issues. He went above and beyond with me! His customer service is why I have stayed with F Ed P. In service was outstanding and attentive to my tire issues. He went above and beyond with me! His customer service is why I have stayed with Fields for so long! More
by Jake6198
Employees Worked With
Ed Palamino
June 05, 2018
Long wait w bad service I have been to this dealership several times and have been underwhelmed by the service provided each time. Each visit required very long hold times t I have been to this dealership several times and have been underwhelmed by the service provided each time. Each visit required very long hold times to speak w anyone in service. Once at the dealership I have had several long wait times (30-45 minutes) only to be told that service would not be getting to my car for another 60 minutes. I was also charged for “rags” when my car was serviced. The odd thing is that I bought a Range Rover from Fields and a Volvo from Firelds, both dealerships are literally next door to BMW and had great service and experiences both places. Very disappointed in Fields BMW. More
by Ecmaier
Employees Worked With
May 11, 2018
Outstanding customer service These folks are real professionals and went beyond my expectations, making the whole experience great! They put me in a loaner car and took care of e These folks are real professionals and went beyond my expectations, making the whole experience great! They put me in a loaner car and took care of everything in a timely way. More
by PaulinNorthbrook
Employees Worked With
Ed
April 21, 2018
Very good experience, with a couple of suggestions I was welcomed cordially and assisted immediately, as usual. I had a nice snack and got some work done while I waited. I would suggest, though, that I was welcomed cordially and assisted immediately, as usual. I had a nice snack and got some work done while I waited. I would suggest, though, that the dealership remember to offer the car wash to everyone. Also, I asked the cashier to please change the name on the account which she did, but the spelling is incorrect, and correspondence to me is addressed to “Mr.” when it should be “Ms.”. Overall, the visit was very satisfactory and these are small issues. More
by Swede
Employees Worked With
Cashier
April 19, 2018
Terrific service advisor Richard is one of the nicest advisors I’ve ever worked with at any dealership, ever. I’ve interacted with him a few times over the years, he’s always Richard is one of the nicest advisors I’ve ever worked with at any dealership, ever. I’ve interacted with him a few times over the years, he’s always very helpful, gives good explanations, and isn’t pushy with future/lower priority needs. He showed me how to adjust my headlights, something an independent shop didn’t do properly before. I will recommend him and Fields to my friends and family, without hesitation. Good service advisors and a strong service department are so important, thanks Fields! More
by RChicago8
Employees Worked With
