Fields BMW Northfield - Service Center

Took great care of me when a warning light came on even though I didn’t have an appointment though I didn’t have an appointment More

The personnel are all friendly, efficient knowledgeable and eager to please!! I have always had a pleasant experience and have bought 2 cars from them and I had my son buy his car from them also!’ I apprec and eager to please!! I have always had a pleasant experience and have bought 2 cars from them and I had my son buy his car from them also!’ I appreciate their thoroughness and expertise. More

The Service Department respected our time. Very professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire proce professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire process- from start to finish! More

They are incompetent. Can’t even answer the phone. Phone rings and rings and rings. When someone finally answers, they can’t find the needed person. ‘You need to call back later’. Happens almost every tim rings and rings and rings. When someone finally answers, they can’t find the needed person. ‘You need to call back later’. Happens almost every time. Called them for new tires on a car they sold me and after giving them the model and year, they asked me what type of tires are on the car. I said, I don’t know, you sold me the car. I actually had to go to my car and write down the type of tires only to find out they can’t get them. ‘Out of stock’. Every person you meet just has a nasty attitude (accept for Scott who sold us our car. Very helpful). You see their ads on TV and wonder why they bother. The ads further support the image. Always a Cloudy day. More

Great service , awesome personel Thank youJerry as Great service , awesome personel Thank you Jerry as always has been pure gentleman, knowledgeable and helpful . Great service , awesome personel Thank you Jerry as always has been pure gentleman, knowledgeable and helpful . More

I have been a Field’s client for almost 25 years, not just because I like BMWs. The service has always great, and my last visit was no exception. Jerry Marichal did a thorough job of reviewing my needs, just because I like BMWs. The service has always great, and my last visit was no exception. Jerry Marichal did a thorough job of reviewing my needs, keeping me apprised of work’s progress, and had the car ready when promised. He made feel like a very special client. More

Jerry in the service department always makes things quick and easy. Great follow up too! and easy. Great follow up too! More

Brandon and the team were outstanding. Their follow up and follow through was the best in the business! and follow through was the best in the business! More

Great customer service they have great service manager friendly people and respect there customer and helpful friendly people and respect there customer and helpful More