Fields BMW Northfield - Service Center

excellent service and advice I have a 2007 X3. Love the car but it was in need of servicing.... mainly oil leaks which aren't surprising, based on the age of the car. After a thor I have a 2007 X3. Love the car but it was in need of servicing.... mainly oil leaks which aren't surprising, based on the age of the car. After a thorough diagnostic, my service rep. Chris Goodrich went thru the list of repairs needed, and I was able to decide what was most urgent and a few follow up repairs that I will have done in a month from now. His advice really helped my budget by scheduling out the next services due. And the diagnostic fees were deducted form the final bill. All in all an excellent experience. And thank you Herbie Gaines for setting up,the appointment with Chris. When we're ready for a trade in we will come see you! More

Service Review Excellent customer service both in the sales department and service, specifically from Mo (Fields BMW Manager, located in Northfield, IL), and the for Excellent customer service both in the sales department and service, specifically from Mo (Fields BMW Manager, located in Northfield, IL), and the foreman in the service shop who was extremely professional, courteous and a huge help. Congrats on those two as exemplary Fields BMW associates. More

Always accomodating Was able to get is same day and receive a loaner. Fields was able to fix my car by next day. Always please with the level of service received Was able to get is same day and receive a loaner. Fields was able to fix my car by next day. Always please with the level of service received More

Unexpectedly Smooth Sailing Gotta say, I was bracing for the worst about getting a new car serviced so quickly, however, my experience on this trip was actually pretty great. Gotta say, I was bracing for the worst about getting a new car serviced so quickly, however, my experience on this trip was actually pretty great. I made my appointment online, showed up at the directed time, and was walked directly over to a Service Advisor, who had my info pulled up and ready to go. My car is BRAND new, and had developed a glitch in the iDrive system within days of purchase at another dealership (highly annoying!). They updated the software, in less time than had been anticipated. In the meantime, I enjoyed a 'complimentary' made-to-order omelette, used the free wifi, plugged in my laptop, and watched CNN. I'm sure that there could have been some frustrated customers, but my first experience at Fields was quite pleasant! More

WOW the story of a great dealership Fields has found the secret of a business model not being a zero sum game. That in order for a business to succeed the customer has to loose. At Fiel Fields has found the secret of a business model not being a zero sum game. That in order for a business to succeed the customer has to loose. At Fields both the business and the customer win! More

Always great service Chris and his team are always great from start to finish. They always deliver when promised and when the car gets picked up it is always clean. Chris and his team are always great from start to finish. They always deliver when promised and when the car gets picked up it is always clean. More

Outstanding service at Fields BMW The service professionals were prepared for my arrival. We discussed the service needed and I worked as I waited. While waiting, the cafe staff ask I The service professionals were prepared for my arrival. We discussed the service needed and I worked as I waited. While waiting, the cafe staff ask I needed anything to eat or drink. Since my appointment was at 7:30 am, I missed breakfast. They prepared something healthy for me to eat and I continued with my work. The service professional notified me my car was ready, ahead of schedule, and I was on my way. The car was clean both inside and out. Thank you! More

Top notch service By far, the best service around anywhere. I've never been disappointed when dealing with Fields BMW. The salespeople and service personnel make me fee By far, the best service around anywhere. I've never been disappointed when dealing with Fields BMW. The salespeople and service personnel make me feel that I'm the only customer that they have while I'm there. Can't say enough great things about Fields. More

Great service team, not so great sales team. Service: 5 stars Sales team: 2.5 stars Before the renovations started facilities were great with great amenities. Service team has always been gre Service: 5 stars Sales team: 2.5 stars Before the renovations started facilities were great with great amenities. Service team has always been great, fair prices and worked to take care of you. I have previously bought 4 BMWs from them (since 2005), but had to move to another dealer for my most recent 2 BMWs as my previous client advisor had left and the ones currently working with the dealer did not care about my previous purchases or that i was looking to buy 2 more. They wouldnt budge on price, got an offer for $5k less at the other dealer for the 2 cars before negotiations. More

Great experience Easy to schedule - pleasant service people - great omlete - done early - cleaned on on my way - makes the task as painless as possible - so all good Easy to schedule - pleasant service people - great omlete - done early - cleaned on on my way - makes the task as painless as possible - so all good Thanks More