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Fields BMW Northfield - Service Center
Northfield, IL
175 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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175 Reviews of Fields BMW Northfield - Service Center
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August 25, 2016
Easy and convenient It was easy to schedule and I received transportation to and from my home. The service was completed in a timely manner, and the staff was friendly. It was easy to schedule and I received transportation to and from my home. The service was completed in a timely manner, and the staff was friendly. More
by Pete60
Employees Worked With
Chris
July 21, 2016
Annual service Excellent overall experience. Waited for vehicle and customer lounge is outstanding! All work completed in timeframe provided. Highly recommend Fie Excellent overall experience. Waited for vehicle and customer lounge is outstanding! All work completed in timeframe provided. Highly recommend Fields for your BMW service needs. More
by dwl510
Employees Worked With
Adrian Bartus
July 15, 2016
Another great experience with Fields BMW service department. Very happy with with my SA Chris Goodrich. He is very helpful and knowledgeable. My 2011 BMW X5d was fixed on time and fixed correctly. Mr and Mrs F Very happy with with my SA Chris Goodrich. He is very helpful and knowledgeable. My 2011 BMW X5d was fixed on time and fixed correctly. Mr and Mrs Field's know how to treat their customers. Thanks again! More
by daze
Employees Worked With
Chris Goodrich
June 29, 2016
Service call for my 2014 x5 and 2013 650 grand coupe At first it was a couple issues with the service not to be blamed on actual work done just chaos due to construction but Christian therefore manned up At first it was a couple issues with the service not to be blamed on actual work done just chaos due to construction but Christian therefore manned up and made it above and beyond right have to give him xxxxxxfor owning up to the mistakes due to the chaos of the construction going on at the dealership that being said I would highly recommend Christian at Fields BMW More
by Mark Stone
Employees Worked With
Christian
June 24, 2016
What a crock Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about all of the corrections and management changes are COMING FROM THE SAME MANGEMENT TEAM I DEALT WITH DURING THE TIMES OF BAD SERVICE. Hence the title, "WHAT A CROCK". Would never buy here again. More
by BMWneveragain
Employees Worked With
Too many
June 22, 2016
Excellent Service Chris Goodrich is my service rep. He provides great customer service. Always informative about what is necessary and what is not. He makes scheduling Chris Goodrich is my service rep. He provides great customer service. Always informative about what is necessary and what is not. He makes scheduling my appointment easy and is very responsive to my calls. More
by Joel65
Employees Worked With
Chris Goodrich
June 22, 2016
Professional, courteous and knowledgable service Chris Goodrich is always willing to go the extra mile to help with my car needs and ensures that I am happy with my experience. Knowing that I will be Chris Goodrich is always willing to go the extra mile to help with my car needs and ensures that I am happy with my experience. Knowing that I will be receiving expert advice and a fair price gives me great peace of mind. I would recommend Chris, and Fields to any of my friends or colleagues. More
by BMW
Employees Worked With
Chris Goodrich
June 12, 2016
Always Excellence The service team always go above and beyond to fulfill my car needs. On this particular visit, BMW Internet service was out, so I was given a ride t The service team always go above and beyond to fulfill my car needs. On this particular visit, BMW Internet service was out, so I was given a ride to/from the Starbucks so I could still work. Also my new service provider is assisting me with in picking out a warranty option. More
by Rhodie23
Employees Worked With
Christian Dsavoy
June 12, 2016
Tire replacement I received great service but because you won't give ma a loaner I Will probably never go back .I bought the car elsewhere because of your negative sal I received great service but because you won't give ma a loaner I Will probably never go back .I bought the car elsewhere because of your negative sales practices and this no buy no loaner policy is just just an extension of your heavy handed behavior More
by Jabeal31
Employees Worked With
Ed
May 11, 2016
service check I didnt realized the appt. scheduler gave me Jerry as my service agent. Jerry was a trooper and pass the service to Ed when I seem surprised and disap I didnt realized the appt. scheduler gave me Jerry as my service agent. Jerry was a trooper and pass the service to Ed when I seem surprised and disappointed that it wasn't Ed who has been my regular service agent. He came to check on me at waiting area and ensured me that Ed will take care of me once Ed is back from lunch. He even apologized and thanks me for the long wait. Although Jerry didn't perform my service, he has been very professional and polite. As usual,Ed has done the job to my satisfaction. Fields' s service is no doubt the best around. No complain as always. More
by PaulineLauTsai
Employees Worked With
Ed
