Fields BMW Northfield - Service Center

It took 4 times to fix the same issue. The fact the service area couldn't diagnose my issue the first 3 times, left me in a very dangerous situation that can easily been catastrophic to me The fact the service area couldn't diagnose my issue the first 3 times, left me in a very dangerous situation that can easily been catastrophic to me and other drivers on the road. I was given lazy excuses on what was wrong the car. More

Excellent, easy, convenient There is a bmw dealership 8 blocks from where I live and I drive 45 minutes out of my way for Fields BMW. Chris in service is great. He is kind and ea There is a bmw dealership 8 blocks from where I live and I drive 45 minutes out of my way for Fields BMW. Chris in service is great. He is kind and easy to work with and always finding the best ways to solve the problem easily and efficiently. I always recommend this service department. More

Routine maintenance FIELDS BMW has excellent customer service. Chris Goodrich was my service advisor and he was more than helpful with all my questions. He even followed FIELDS BMW has excellent customer service. Chris Goodrich was my service advisor and he was more than helpful with all my questions. He even followed up with me to ensure all my service needs were met. More

FIELDS=UNETHICAL & DISHONEST PRACTICE! FIELDS dealerships train the most unethical and dishonest human. Fields BMW Northfield bullied me for the whole 8 years after I purchased and service FIELDS dealerships train the most unethical and dishonest human. Fields BMW Northfield bullied me for the whole 8 years after I purchased and service my car there. Don't waste your time and money at these FIELDS dealerships. They indicated they had a new team for management but this is not true. They just rotate managers to a different FIELDS dealership. Their dishonest, unethical and non professional standards remain the same. In 2011, Jerry Marichal the service advisor lied to me that my warranty was 3 years when it was actually 4. Every time when I brought my car in during warranty for light notifications on ENGINE, LEAKS, TIRE PRESSURE, RADIATOR TANK, WASHER TANK, SQUEAKING SOUND & ENGINE SOUND, THEY WOULD DELAY & STALL ALL REPAIRS. After the warranty expired, they produced multiple lists of repairs: replace engine cap (over $10,000 on this 1 item), LEAKS, ignition coils, spark plugs, valve cover gaskets, oil spill, blowing smoke from exhaust, 3-4 different fluid flushes, front & rear spring replacement, suspension, leaking radiator and washer tanks, replace all brakes, replace more tires, etc.. to rip me off every time. My car has only 55.000 miles after 8 years. I had to replace 6 to 8 tires due to pressure imbalance which they lied by saying the tires were punctured by nails. REALLY? 6 to 8 times by nails? Such DISHONEST PEOPLE! How could they stoop so low and ill treat their own customers. Richard Weinstein, the new service manager, instead of solving problems, he was only interested and will entertain only to further rip me off for more money from additional repairs. He is very dishonest, a bully and certainly not qualified to be a manager. Beware of service advisors, Jerry Marichal, Ken Learnahan and many more employees there. The service technicians cheat customers by presenting all the unnecessary repairs first, so customers have never ending repairs. Customer service, quality of work, friendliness, price & overall experience, ALL have ***NO STARS*** ******AVOID! AVOID! AVOID!****** FIELDS DEALERSHIPS! More