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Fields BMW Northfield - Service Center

Northfield, IL

2.8
175 Reviews

175 Reviews of Fields BMW Northfield - Service Center

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July 26, 2024

I had my car serviced at Fields BMW and after the service was performed, I discovered that cash was stolen from my dashboard. I reported the situation to the manager and they refunded me the exact amount tha More

by Cc9172003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Luke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Fields BMW Northfield responded

Thank you for sharing your experience. We're truly sorry to hear about the theft and understand how unsettling this must be. While we're glad we could refund the stolen amount, it's disappointing that our resolution didn't fully meet your expectations. If you'd like to discuss further or have any other concerns, please reach out directly. Thank you, Anibal Ruiz - Service Manager - 847-441-5300

March 22, 2024

Dishonest and deceptive tactics After looking over my bill I noticed out of the $1,500, $1,100 was labor and the remainder the actual parts needed. Be upfront with your customers about what they're a More

by jsantana0510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ John
Mar 25, 2024 -

Fields BMW Northfield responded

I'm sorry to read about your dissatisfaction with the breakdown of costs. We aim for transparency in all our transactions and it's clear we've missed that mark here. Your feedback is important as it helps us improve our services. If you're open to discussing this further, please reach out at your earliest convenience so we can address any concerns directly. Thank you, Anibal Ruiz - Service Manager - 847-441-5300

December 18, 2023

The reason that I've bought 3 BMWs from Fields is the excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too. More

by N.elkind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Fields BMW Northfield responded

We're so glad to know that Chris's quality service keeps you coming back to Fields BMW Northfield. Thanks for your continued support!

September 21, 2023

Car is brand new, bought from another dealer, and what? ???? Fields was very uninterested in providing service. They just lost my business forever More

by Unhappy
Service Communication
Recommend Dealer
No
Employees Worked With
Snotty one
Sep 22, 2023 -

Fields BMW Northfield responded

I'm sorry to hear about your experience. We strive for excellent customer service, and it's disappointing to learn we've missed the mark with you. I'd appreciate an opportunity to discuss this further and make sure your vehicle's service needs are addressed. Please give me a call at any time. Anibal Ruiz - Service Manager - 847-441-5300

August 16, 2023

Do yourself a favor and go anywhere else. Theirs service department is nothing but a collection of dishonest, condescending crooks who will do everything in their power to up charge a custome More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Fields BMW Northfield responded

Max, I'm sorry to read about your experience. We aim for transparency and honesty in all our interactions, so it's concerning to see we've left the wrong impression. I'd like an opportunity to address this directly with you and work towards a resolution if possible. Please reach out at your earliest convenience - Thank you, Anibal Ruiz - Service Manager - 847-441-5300

Aug 17, 2023 -

Max responded

Mr Ruiz, You were the one that told me “the times are stressful and I don’t need this“ and you also were the one who refused to service my car, telling my son that “Fields is a private company “ and my car wouldn’t be worked on at your service department. That was despite me agreeing to your $200 inspection fee and despite the fact that we had a scheduled service appointment for a routine maintenance. You, Mr Ruiz instructed my son to take the car to Knauz BMW instead. You, Mr Ruiz were the one who had completely brushed off my concerns about an inappropriate conduct on your part and then, not realizing that the phone was still on, loudly used profanity while my son was still there. I find your response disingenuous at the very least and sincerely hope that you’d consider the fact that you’re an agent of your organization and you have painted it in a very negative light.

August 20, 2022

I had my BMWX5 serviced at Field BMW in Northfield for Sunroof Recall; Loosing GPS signal and communication systems malfunctioning . I have been driving the ca about a week and running perfectly. Thanks More

by Deyouguo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Deyouguo responded

Excellent services!

Aug 22, 2022 -

Fields BMW Northfield responded

Thank you for sharing this thoughtful review! We are happy to hear that Chris took such great care of you and your BMW X5. See you next time at Fields BMW Northfield!

April 23, 2022

Good service. Easy to schedule and prompt updates. Would recommend to others for its service and Ken. More

by yoonwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tomohiro Ken Yoshida
Apr 25, 2022 -

Fields BMW Northfield responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Ken and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!

April 21, 2022

Jerry was awesome! Understood my problem and fixed it himself instantly! I was able to drive away within minutes. More

by Nele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Marichal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Fields BMW Northfield responded

Nele, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jerry and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!

April 09, 2022

Pleasant, quick and easy comfort polite. Efficient. The agent was polite and helpful. Task efficient More

by Mobiledoc69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Marichal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Fields BMW Northfield responded

It was our pleasure to assist you with your service needs! Thank you for giving Fields BMW Northfield your business and your glowing review. We hope to see you again!

April 09, 2022

The team at fields were extremely helpful. Chris, Carrie and Steve took excellent care of me. I recommend this dealership. Great service at every position. More

by Lanny
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mcdonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Fields BMW Northfield responded

We're glad the Fields BMW Northfield team could be of service, Lanny! Thank you for the amazing review and for being our valued client - we'll be here if you need us down the road!

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