Fields BMW Northfield

My experience was less than exceptional. When the appt My experience was less than exceptional. When the appt was made, I specifically said I need a rental car. Since none were available I was informed t My experience was less than exceptional. When the appt was made, I specifically said I need a rental car. Since none were available I was informed that I would get a shuttle to and from the hospital where I work. I also wanted a diagnostic and then requested to be called before anything would be done as I was deciding whether or not to sell the car to CarMax depending on how much work it needed. It did need substantial work so I sold to CarMax but paid $99 for an oil change the day before giving car to CarMax (waste) as they did it before calling. I was unable to get a ride back and thus had to pay for an Uber. Once back I paid for diagnostic and oil change but then there was no transport workers to locate my car so I aimlessly went outside and searched. Once I found it I walked back inside for my key. That was my experience. They contacted me for feedback which I provided but then they vanished. No compensation as expected but not even a reply apologizing. More

Took great care of me when a warning light came on even though I didn’t have an appointment though I didn’t have an appointment More

Even though my Beamer is 16 yrs old, Gerry and the rest of the team at Fields keep it running like a charm. THANKS GUYS! of the team at Fields keep it running like a charm. THANKS GUYS! More

The personnel are all friendly, efficient knowledgeable and eager to please!! I have always had a pleasant experience and have bought 2 cars from them and I had my son buy his car from them also!’ I apprec and eager to please!! I have always had a pleasant experience and have bought 2 cars from them and I had my son buy his car from them also!’ I appreciate their thoroughness and expertise. More

The Service Department respected our time. Very professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire proce professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire process- from start to finish! More

They are incompetent. Can’t even answer the phone. Phone rings and rings and rings. When someone finally answers, they can’t find the needed person. ‘You need to call back later’. Happens almost every tim rings and rings and rings. When someone finally answers, they can’t find the needed person. ‘You need to call back later’. Happens almost every time. Called them for new tires on a car they sold me and after giving them the model and year, they asked me what type of tires are on the car. I said, I don’t know, you sold me the car. I actually had to go to my car and write down the type of tires only to find out they can’t get them. ‘Out of stock’. Every person you meet just has a nasty attitude (accept for Scott who sold us our car. Very helpful). You see their ads on TV and wonder why they bother. The ads further support the image. Always a Cloudy day. More

Great service , awesome personel Thank youJerry as Great service , awesome personel Thank you Jerry as always has been pure gentleman, knowledgeable and helpful . Great service , awesome personel Thank you Jerry as always has been pure gentleman, knowledgeable and helpful . More

I have been a Field’s client for almost 25 years, not just because I like BMWs. The service has always great, and my last visit was no exception. Jerry Marichal did a thorough job of reviewing my needs, just because I like BMWs. The service has always great, and my last visit was no exception. Jerry Marichal did a thorough job of reviewing my needs, keeping me apprised of work’s progress, and had the car ready when promised. He made feel like a very special client. More

Courtesy from everyone I dealt with...Pleasant Courtesy from everyone I dealt with... Pleasant experience and would recommend This dealership to anyone Courtesy from everyone I dealt with... Pleasant experience and would recommend This dealership to anyone More