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Fields BMW Northfield

Northfield, IL

3.3
322 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience. Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
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700 W Frontage Rd

Northfield, IL

60093

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Showing 322 reviews

March 14, 2022

Worked with Michael McGuire. He did a excellent job in our purchase of a CPO BMW. We bought the car from out of state with no issues. Michael answered all my questions in a More

by william.a.michaels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jori Renc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael McGuire
Mar 14, 2022 -

Fields BMW Northfield responded

Hi William - Thank you for leaving Fields BMW Northfield a five-star review! It is fantastic to hear about your positive buying experience with Michael. We will be sure to let him know that his standout customer service and quick response times helped us earn your business. Enjoy your new-to-you BMW!

March 09, 2022

The service department was very thorough and efficient when providing maintenance for my BMW 540i xdrive. More

by Dwbarto
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Fields BMW Northfield responded

We're delighted to hear that we've gotten the service process down to a science. Thank you for the kind words and for trusting Fields BMW Northfield with your BMW 540i xDrive's care - we hope to see you back again next time! Safe travels.

March 08, 2022

Everyone and everything was incredibly easy and efficient. Ken helped me service my car (I had scheduled an oil change). He showed me what was due to be replaced, options to do that, as well as lon More

by mkhuff1015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Mar 08, 2022 -

Fields BMW Northfield responded

This is the kind of feedback our team hopes to earn! We're delighted that Ken's informative service and guidance about your upcoming maintenance were so appreciated. Fields BMW Northfield is honored to be your chosen service provider, and we hope that you continue to rely on us for all your future automotive needs!

March 08, 2022

Efficient businesslike courteous knowledgeable sensitive about time Knows product Respectful of customer Xxxx xxxxxx xxxxx More

by S11148
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A j jones
Mar 09, 2022 -

Fields BMW Northfield responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience. Safe travels, and we hope to see you back again at Fields BMW Northfield!

March 07, 2022

Top-notch service. Professional, highly qualified staff. Service Advisor - Ed Palomeno - and the Service Director - Anibal Ruiz - solved all the very complex issues wit More

by MD Ispas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anibal Ruiz
Mar 07, 2022 -

Fields BMW Northfield responded

It's fantastic to see your five-star review for Fields BMW Northfield! Thank you for sharing and giving your support to Ed and Anibal. Our goal is to provide our customers with a smooth service experience, so it's fantastic to receive your feedback. Have a great day!

March 06, 2022

Always top notch service at Fields BMW. A first class dealership with impeccable customer service. More

by Jbriseno100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Fields BMW Northfield responded

All of us at Fields BMW Northfield greatly appreciate you taking the time to leave us with your kind feedback. Reviews like yours let us know that we're hitting the mark!

March 03, 2022

Very friendly and efficient service. Chris’ consistent, values-based service stands out! Will always choose Chris and Fields if possible. More

by EC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Fields BMW Northfield responded

Thank you for your confidence in Chris and the team! We are grateful to have earned your business and hope to welcome you back to Fields BMW Northfield for all your future service needs. Have a wonderful day!

March 02, 2022

Ed was great moving along the service needed. He's a keeper!!! Efficient. Thinking ahead. More

by cblakely
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fields BMW Northfield responded

Thank you for taking the time to share! We are thrilled to hear that Ed went above and beyond to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Fields BMW Northfield!

February 23, 2022

Jerry is always great to work with. Very honest and only ask to get the service which is required. More

by Mike Agrawal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Marichal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Fields BMW Northfield responded

Mike - We are delighted that you can depend on Jerry to provide straightforward, helpful service. Thank you from our entire Fields BMW Northfield team!

February 09, 2022

Couldn’t give the dealer less than one star. They have no ethics and I suggest steering clear of this business. They are prejudice and don’t care about customers or how they treat them. More

by Disappointed lost customer
Recommend Dealer
No
Employees Worked With
Jay - sales manager
Feb 24, 2022 -

Fields BMW Northfield responded

This feedback is extremely concerning to read. We want the best for each of our guests, and it is disappointing to see that we left the wrong impression. We do not tolerate discrimination of any kind at our establishment, and I sincerely apologize for the way you were treated during your visit. I understand that we have let you down, but if there is anything I can do to help make things right, please don't hesitate to give me a call. Thank you, Paul Laton - New Sales Manager - 847-441-5300