Fields BMW Northfield

Field's invests in it's people and in it's facilities which August 14, 2014 I have been an exclusive customer of Field’s BMW for my last four cars over the previous twelve year period. Aside from the pleasu August 14, 2014 I have been an exclusive customer of Field’s BMW for my last four cars over the previous twelve year period. Aside from the pleasure and sense of security that I get from driving a BMW, I have always felt great satisfaction in dealing with the Field’s organization. Field’s culture of integrity and responsiveness pervades universally throughout the organization. I have consistently found these attributes amongst all employees from sales managers right on down to the car hops in the service bays. This ethic of responsiveness and conscientious customer care is well exemplified by the Field’s service team. Within the last five years, Field’s management has invested millions of dollars in the infrastructure of the Field’s service center. Like most people, I despise those very rare but unexpected visits for service, but the Field’s facility has been engineered for comfort and efficiency. From when I pull into the well lit and clean service bay and my name comes up on the overhead flat screen, I am already feeling taken care of. Service advisers, like Ken Learnahan, who most recently worked looked after me, are stationed nearby at easily spotted service kiosks. All information and service records are easily accessed by the advisers through banks of computers that sit on each service kiosk. So there is never anxiety about potential duplication or omission. Consistent with my previous experiences, Ken was attentive, informed, well trained and concerned about my issue. He communicated frequently with me throughout the process. Most importantly, the work always gets done correctly and in accordance with the specified budget. Loaners are consistently available and are usually of the current model year. I feel like the Field’s organization values my business and Fields has shown that appreciation by continuing to invest in their people like Ken and in the tools that Ken needs to do his job well. Yours Truly, Andy Lappin Glencoe, I More

Sharing my experiences I bought my BMW X3 from a different dealer but switched to Fields because my husband had bought his car from Fields, so we decided to stick to one dea I bought my BMW X3 from a different dealer but switched to Fields because my husband had bought his car from Fields, so we decided to stick to one dealer. We live in the city and I would drive my car all the way (fighting traffic) just so I could get to Fields because I've always loved the fact that the people are nice, the place is clean and organized, the service advisors are very friendly and the people/team working on the car are very knowledgeable. I took my car in for repairs and an oil change in May and July 2014 and both times I had Jerry Marichal as my service advisor. Jerry was great. He knew my husband and our history with Fields. He made sure I was taken care of with regards to getting a car while my car had to be fixed for a few days. He would call to give me updates on my car. I had also requested for Skip to work on the car and he did a wonderful job. He was very efficient and came up to me to explain the work that was done to my car. I appreciated that. Thank you Jerry and Skip. Keep up the good work. More

BAD Exprience It all began at Fields Jeep in Glenview. My wife and me were not sure which car to chose the Mercedes s 550 they had for sale or to go elsewhere and t It all began at Fields Jeep in Glenview. My wife and me were not sure which car to chose the Mercedes s 550 they had for sale or to go elsewhere and try BMW X6. So as i have mentioned we have tried the S 550, the dealer was nice and friendly, main thing he was not pushy his name is Adam London. I have explained him ll the story, so he being a good employee sent to to their FIELDS BMW. My experience in FIELDS BMW was short, as soon as we have entered the certified pre owned department door we were greeted by the gentleman whose desk is located right in front of the door. WE told him that his colleague from Fileds Jeep have referred us to go check there BMW's out and we would like to make the test drive of X6 and we are looking for the car 2011 - 2013. The answer was short - i don't have nothing used in x6. my question was - can we try the new X6. There was one parked right next to my car. I got The Negative answer (really). He explained that new X6 is completely different with new exhaust system and some intake or w/e. Lord, I am not a pro, wanted to try a car out. I had nothing to say so I just leave with nothing, not happy at all. I thought BMW would have more friendly and experienced team!!! And I promise I WOULD NEVER RECOMMEND FIELDS BMW to anyone. More

Rob went above and beyond to locate a part that had fallen off of my car. So appreciated the genuine caring gesture! Thank you Rob! fallen off of my car. So appreciated the genuine caring gesture! Thank you Rob! More

I recently bought an M3 from Fields BMW, Kris Mroz (Pre-Owned Client Advisor) assisted with the purchase. Kris made my online purchase experience so easy. Kris is very prompt in responding to emails, (Pre-Owned Client Advisor) assisted with the purchase. Kris made my online purchase experience so easy. Kris is very prompt in responding to emails, texts and calls, in that process he took the angst out of my long distance online buying experience. He is very knowledgeable about BMWs, answered all my questions and provided all the information I asked for via email and text messages. After a week, I flew to Chicago to pick up the car from Fields, I got out of the dealership in 3 hours because Kris had everything ready for me. It was a great experience and I'm looking forward to doing business with Kris in the future. If you want to buy a BMW go to Fields BMW and ask for Kris Mroz. More

I was not planning on buying a BMW as my wife's replacement car. I agreed to stop at Fields BMW because it was convenient and had my wife convinced we should be shopping another car at another pla replacement car. I agreed to stop at Fields BMW because it was convenient and had my wife convinced we should be shopping another car at another place which we agreed we would do. Kris made the deal happen with his polite, knowledgeble and laid back way. He is not pushy. I walked out on two other places because I could not work with the sales person, or I did not trust them. I trusted Kris right away. He makes no excuses for the obvious negatives, which every car has, and knows how to point out the positives in an objective and modest way. This honest approach sold me. The day I bought the car, on the way home, I noticed a couple of minor issues. He had me come back right away and personally helped me take care of them when there was a shortage of mechanics as it was near closing. He never complained or told me I was expecting too much. He wanted me to leave there happy and proud of my new purchase. I have bought many cars in my life, two from Fields. I have never had a more likeable and trustworthy salesperson. I would use him again, and I will absolutely refer my friends, a handful of whom drive BMWs with no particular loyalty to any one salesperson. I am sending an email to those guys this evening. I should also point out that the other salesmen in the showroom were very friendly, greeting us, recalling we had been in the night before, and even showing me and my son a car we were just curious about, after knowing that we had already purchased a car from Kris. More

I would DEFINITELY recommend Fields BMW service department. Ed Palomeno is an exceptional service advisor. He takes great care in providing quality service for his customers. Ed's professionalism department. Ed Palomeno is an exceptional service advisor. He takes great care in providing quality service for his customers. Ed's professionalism and his easy demeanor make the experience very enjoyable. My car is always done on time and Ed explains everything to me before and after the service is completed. I feel very confident bringing my car in for service to Ed at Fields BMW. More

I recommend Fields BMW for all your service needs. Ed Palomeno my service advisor informed me of all costs initially and had my car completed in a very timely manner. Palomeno my service advisor informed me of all costs initially and had my car completed in a very timely manner. More

I would like to tell you about an exemplary employee--Ed Palomeno. I recently damaged my car, was very distressed and he took me by the hand. He assured me all would be ok, made every effort to expedite s Palomeno. I recently damaged my car, was very distressed and he took me by the hand. He assured me all would be ok, made every effort to expedite service, stayed in close touch with me and I am extremely satisfied with the service he provided. Not only is he skilled in his area, he has wonderful, warm people skills. I cannot praise Ed enough and want you to know what a fine representative he is of your company. We will continue to buy our cars here because of Ed Palomeno. More

I recently brought my BMW X5 in for service and was greeted by service writer Ed Palomeno. I have never been treated so politely and courteously! From the moment I arrived Ed was engaged in my service greeted by service writer Ed Palomeno. I have never been treated so politely and courteously! From the moment I arrived Ed was engaged in my service issues as if I was the only person in the extremely busy service department. He painstakingly explained to me what the problem was and what my options were. He was as concerned about my "pocketbook/wallet" as I was! He concluded the service write by explaining that to me that he would get back to me after the mechanic had a chance to assess the problem. True to his word he called me as promised and explained my options and even offered alternatives! The work was prompt and as articulated. Ed is one of the main reasons I have bought numerous BMW's from Fields! I would not go any where else for service and always ask for Ed when I need service! if Ed is off that day I make sure to return when he is scheduled! More