Fields BMW Northfield

Quality, professional, responsive service. Jerry M promptly ascertained the extent of the problem, accurately provided an estimate, worked with my schedule to schedule an appointment that met m Jerry M promptly ascertained the extent of the problem, accurately provided an estimate, worked with my schedule to schedule an appointment that met my needs. My car was ready in a timely manner. Imappreciated the Cafe where I started my day with a deliciously prepared omelette. More

My x5 Superb customer service! Herbie spent considerable time showing me the features of the car and how they all worked. The next day he drove to our nos Superb customer service! Herbie spent considerable time showing me the features of the car and how they all worked. The next day he drove to our nose to deliver my trailer hitch. More

Always a good experience Everyone is always very helpful and accommodating. Service agents explain everything and there are usually no surprises. They tell me whether or not s Everyone is always very helpful and accommodating. Service agents explain everything and there are usually no surprises. They tell me whether or not something is truly needed and discuss all options before service. I have dealt mainly with Jerry and Chris and am very happy with their service. While BMW is not the cheapest service, and I have had some smaller work done at a local place, especially since my car is out of warranty, I am always confident in bringing it to Fields that it will be done right. More

Outstanding service and first rate ,timely work Ed Palomeno greeted me, looked over my car and explained the repairs and cost. Great work and even better service. The car was ready when promised. Fi Ed Palomeno greeted me, looked over my car and explained the repairs and cost. Great work and even better service. The car was ready when promised. First class service. More

Women don't need 6-cylinder engines I walked into Fields BMW this weekend planning to test drive a 428i or 435i convertible. The man who greeted me told me I didn't need to test drive t I walked into Fields BMW this weekend planning to test drive a 428i or 435i convertible. The man who greeted me told me I didn't need to test drive the 435 because it has a 6-cylinder engine, and (honest to god, this is what he said out loud), "the 4 is probably good enough for a woman." I've never been confronted with such blatant sexism before. It was a horrible experience. That guy should be fired. Do not spend your money at Fields! More

Terrible service experiences - NOT recommended I made the mistake of purchasing a BMW X3 from Fields Northfield several years ago. The car has underperformed for a BMW - NOT quality engineering. I made the mistake of purchasing a BMW X3 from Fields Northfield several years ago. The car has underperformed for a BMW - NOT quality engineering. It has been in the shop more times than I can count. Everything has gone wrong. And the service has been the most disappointing I have ever had with any car dealer. They routinely overcharge anytime they touch the vehicle. Be prepared to spend thousands and thousands on repairs. While other auto specialists offer FREE diagnostics by hooking up computers in today's world, BMW charged OVER $500 just to identify the problem with a Service Engine light. (Read online that a do-it-yourselfer fixed the same problem in 30 minutes and the parts were half the cost.). So it took a BMW technician 5 hours to diagnose the same problem and another several hours to fix it. Sure.... NOT trustworthy! More

bought my new car elsewhere My Fields email contact A couldn't answer some questions I was able to myself later from the BMW online brochure; I said I wanted to see the car and My Fields email contact A couldn't answer some questions I was able to myself later from the BMW online brochure; I said I wanted to see the car and he said to ask for B when I arrived; when I asked for B I was handed over to C instead who then handed me off to D for the test drive who then handed me off to E to work up an offer (which was a few thousand over a quote I independently got from another BMW dealer for the same car). At the other dealer where I later bought a car I had one contact for a number of visits leading up to the purchase. More

Car Buying Experience Just the reception I got is satisfactory . Everyone is helpful. The hospitality is good and the attention( update) by the salesperson while waiting fo Just the reception I got is satisfactory . Everyone is helpful. The hospitality is good and the attention( update) by the salesperson while waiting for the vehicle is very good. More

NOT GOOD AT ALL! Reps are arrogant and sarcastic. No follow through. Wait time rediculous. I was beginning to believe they were prejudice. Bought a new BMW some where Reps are arrogant and sarcastic. No follow through. Wait time rediculous. I was beginning to believe they were prejudice. Bought a new BMW some where else, will not be using Fields BMW service again. More

MCK4SERIES I have been a customer of Fields BMW for 21 years. Why go elsewhere? I have seen very little movement in the personnel so to me that means a lot. Th I have been a customer of Fields BMW for 21 years. Why go elsewhere? I have seen very little movement in the personnel so to me that means a lot. There is always time for conversation when I bring it in for service, but even when I don't need service and I am in the area I always feel compelled to drop by. More