Fields BMW Northfield

Service Review Excellent customer service both in the sales department and service, specifically from Mo (Fields BMW Manager, located in Northfield, IL), and the for Excellent customer service both in the sales department and service, specifically from Mo (Fields BMW Manager, located in Northfield, IL), and the foreman in the service shop who was extremely professional, courteous and a huge help. Congrats on those two as exemplary Fields BMW associates. More

Always accomodating Was able to get is same day and receive a loaner. Fields was able to fix my car by next day. Always please with the level of service received Was able to get is same day and receive a loaner. Fields was able to fix my car by next day. Always please with the level of service received More

Unexpectedly Smooth Sailing Gotta say, I was bracing for the worst about getting a new car serviced so quickly, however, my experience on this trip was actually pretty great. Gotta say, I was bracing for the worst about getting a new car serviced so quickly, however, my experience on this trip was actually pretty great. I made my appointment online, showed up at the directed time, and was walked directly over to a Service Advisor, who had my info pulled up and ready to go. My car is BRAND new, and had developed a glitch in the iDrive system within days of purchase at another dealership (highly annoying!). They updated the software, in less time than had been anticipated. In the meantime, I enjoyed a 'complimentary' made-to-order omelette, used the free wifi, plugged in my laptop, and watched CNN. I'm sure that there could have been some frustrated customers, but my first experience at Fields was quite pleasant! More

WOW the story of a great dealership Fields has found the secret of a business model not being a zero sum game. That in order for a business to succeed the customer has to loose. At Fiel Fields has found the secret of a business model not being a zero sum game. That in order for a business to succeed the customer has to loose. At Fields both the business and the customer win! More

Always great service Chris and his team are always great from start to finish. They always deliver when promised and when the car gets picked up it is always clean. Chris and his team are always great from start to finish. They always deliver when promised and when the car gets picked up it is always clean. More

Outstanding service at Fields BMW The service professionals were prepared for my arrival. We discussed the service needed and I worked as I waited. While waiting, the cafe staff ask I The service professionals were prepared for my arrival. We discussed the service needed and I worked as I waited. While waiting, the cafe staff ask I needed anything to eat or drink. Since my appointment was at 7:30 am, I missed breakfast. They prepared something healthy for me to eat and I continued with my work. The service professional notified me my car was ready, ahead of schedule, and I was on my way. The car was clean both inside and out. Thank you! More

In 45 years of car buying, by far the simplest auto purchase Excellent product knowledge, no pressure or other baloney tactics. By far the simplest, easiest transaction ever. Lisa was wonderful to work with. A v Excellent product knowledge, no pressure or other baloney tactics. By far the simplest, easiest transaction ever. Lisa was wonderful to work with. A very easy process. More

Attention to detail. Great delivery service From orders to delivery kept informed. Delivery was speedy, thorough and very happy either the quality of the X3. My 10th new BMW in 15 years. All bu From orders to delivery kept informed. Delivery was speedy, thorough and very happy either the quality of the X3. My 10th new BMW in 15 years. All but the 2011 550xi have been exceptional. Thanks More

Top notch service By far, the best service around anywhere. I've never been disappointed when dealing with Fields BMW. The salespeople and service personnel make me fee By far, the best service around anywhere. I've never been disappointed when dealing with Fields BMW. The salespeople and service personnel make me feel that I'm the only customer that they have while I'm there. Can't say enough great things about Fields. More

buying X3 m sport I had a great experience buying the car , the financial lady and sale guy were great - i wish the price that was quoted stayed the same however and no I had a great experience buying the car , the financial lady and sale guy were great - i wish the price that was quoted stayed the same however and not be nickel and dime for extra costs before the end. The service department can be pretty unforgiving about charges More